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i.e. restaurant, plumber, dentist
i.e. Jupiter, FL or 33458
2731 Highway 280 S
Birmingham, AL 35223
We have made reservations at the Hampton Inn
We have made reservations at the Hampton Inn Mountainbrook in Birmingham, AL in order to pick up our granddaughter at Samford University . Our prepaid reservation was for arrival May 10 and checkout May 12. Circumstances changed because of the horrific weather that passed through this area and our granddaughter was given the opportunity to move her exams up 2 days so that we could pick her up on May 9. Your company has made it an impossibility to change dates when the room is prepaid. I spent 2 hours on the telephone trying to speak with someone who could move our reservation up 2 days. I offered to pay any extra fees since this situation was not caused by us or by you. We have no control over the disaster that took place. The final outcome was the same - "this hotel has no prepaid rooms availale for the dates you want and neither does any other Hampton Inn in Birmingham. So, in our opinion, you have pocked out $232 and pretty much said - TOO BAD WE MAKE NO EXCEPTIONS! We have , over many years, used Hiltons or Hampton Inns as often as possible and several in our family have corporate accounts. The word among our family and friends is going out now to delete this corporation from our travel lists.
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