My daughter's flight got cancelled almost 3 HOURS AGO and they still haven't given anyone their luggage back yet. There are no more flights to Eugene today from LAX so there is no chance she could be moved to another flight sooooooo why aren't they giving the bags back??? I am out of town and can't get to the airport to help and she is too young to effectively handle this. We tried calling American Airlines and they simply have NO customer service. No one was helpful. No one at reservations, no one at the baggage claim phone number. They don't even have a dedicated customer service department!! What??????? This is ridiculous. Thanks, American for no help or even a direct answer.
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