I'm glad I read these comments this morning. I have a problem and yes I am looking for a solution, maybe a tower or grid mailing point shortcut to a supervisor , manager or really caring customer service representative. I had an internet connection problem once, and the woman that helped really cut to the chase about resolving the issue. there are so many intermarry points in the transmission of data, one false key stroke and lost or hindered information can be held off for weeks. Much appalause to the very patient ones who know how to manipulate the high tech grid.
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