I got GREAT reviews from customer service about the service we would receive from u-verse back in September 2016. The technician who installed it stated he didn't know why they sold us the service because it was not in our area yet. Within 3 hours of the installation, I notified U-Verse and again was told how sorry they were because the service should NOT have been sold to us. We were told to send the equipment back and we would not be charged for their mistake. I did as I was told. In December 2016 I received a phone call from a collection agency for the installation fee of $108 and they wanted to know how I was paying for it. I advised I was not paying and attempted several time to contact U-Verse only to be put on hold and sent to several people/departments. In the end, every time, I was hung up on without having the issue addressed. We NEVER received a bill -- just collection agency phone calls and a bill from the collection agency. These people are rip offs who do not want to address nor take care of their customers. They lure you in and then you are on your own -- without any recourse. I was also told back in September 2016 a supervisor would call me within 72 hours. Here it is January 24th, 2017 and I have yet to receive this call.
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