I lost my signal and called customer service. The automated service said I could ask to speak to a live representative at any time, which I did. After several more automated questions, I finally got a rep with a very strong accent and had a very hard time understanding her. All said, it was a very frustrating experience. Can't they get someone who is easier to understand? In the end, I did get a service rep to fix the problem, but, good grief, it took me an hour I lost service and called customer service. Of course, I got an automated voice asking questions. I was told that I could ask for a live representative at any time, which I did. It took several more times of saying I wanted to speak with a live rep, but was finally put on hold for one. When she finally came on the line, she had a very heavy accent and extremely hard to understand. After trying several things that she asked me to do, she finally said a repair rep would need to come out. I was on the phone for an hour, trying to get things resolved and understand this woman! I admit, a repair rep came within the hour and resolved the problem, but the whole experience was very frustrating!1
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