We have had u verse for a year. I went to renegotiate the contract and I couldn't do so because I have one payment left before the contract expires. I was given the 800 number and after pressing several numbers later I got an Asian speaking person that was hard to understand. Then still received no help. I checked my account and they had raised my bill. I will be looking for another provider. I hope the powers that be read all these comments about the terrible customer service. The store employees could not help because they are not given access to the promotions except to new customers
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