Comment for att uverse




We have u-verse internet and phone

 

We have u-verse internet and phone service....sometimes! Our total service has been "dead" 5 days this month and its only the 17th.
A tech. came out and got it working a week ago.....took 3 days because the first tech went to the wrong address. I have had to shut everything down and reboot my computer and modem 3 time since then to restore service.
It went down again today and when I called my tech., he said my trouble was between the pho box on my house and the AT&T mainline to my house and I need a "line technician" to come out to fix it. He isn't authorized to do it nor does he have the authority to schedule one to come out. I am told I have to do it myself by calling the customer service phone number and going through all of this BS again!
In the meantime, we get a phone call from AT&T(from somewhere?) ....a recorded message that a line technician will be out this afternoon to fix our problem. The recording invited me to punch a number if I had a question or wanted additional information...which I did. I was told that I would have at least a 10 minute wait for a rep to answer my call due to a "large volume of calls". After being kept on hold for 45 minutes, I hung up!
It is now 7PM and no technician has arrived nor has any AT&T employee contacted us.
I have never done business with a company so disorganized and unconcerned about their paying customer's problems.
UNBELIEVABLE !!!!!!!!!
TH in Spring, TX.

Tommy4/19/2017

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