Comment for Boost Mobile




On March 7th, 2015, I paid my Boost bill 2 months

 

On March 7th, 2015, I paid my Boost bill 2 months in advance and they have no record of it showing that April is good, and paid for. Despite having a printed receipt to prove this, Boost has not provided me a valid e-mail address to send them a copy. After spending more than an hour with 5 customer service reps, I am still not able to resolve this. Boost, without any doubt, has the worst customer service I've ever experienced. It's their error and they refuse to fix this in spite of the receipt having the transaction number and approval clearly stamped on it. Proof, or customer satisfaction, is not important to them and their CEO should be held accountable their Board of Directors for the way they treat their clients. Disgusted is putting it mildly.

Mike4/9/2015

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