Another provider to our area, Athens Al 35613, damaged a cable connection approximately 8 weeks ago. The underground cable was replaced by an above ground cable which remains above ground, Said cable is in the street running from one connection to another. About 150 yards. Since then my phone and internet has been on and off, mostly on but off enough to be a pain. Contact with your help line resulted in a technician installing a newmodel. Since then, the same problem. Calling back has been no help. Customers on the same street have called numerous times for a date when this will be fixed. About 4 or 5 times and have never been given an answer. Poor service and worst communications Help!!!!
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