Comment for DirecTV




I thought I was the only one discussed with

 

I thought I was the only one discussed with DirecTV and AT&T. I have been fighting with them for 5 weeks. I was lied to by ATT and told I could get Uverse. I asked 2 or 3 times if he was sure I could get it in this rural area. He assured me I could. When the tech came to install it, he said I was too far away. I have been a DirecTV customer since 1995. In 1999 they did not offer local network channels so I had a waiver for the east and west coast. When the order for the Uverse was closed, they turned my TV off. I called them and got it turned back on, but it was a different package than my old one and No east and west coast. After fighting with them for weeks, I finally got my old package back. Now they are telling me I can not have the local networks because it was not in my old pkg and it is not offered any more. More calling and fighting, they said they would send for a waiver and let me know but it may take up to 45 days. I called on April 1 and they said they had not heard, but would send a follow up and tell them why I needed the waiver. I called today and they told me it had been denied on Feb 28. I am going to call the local stations myself and see if they will give me a waiver.

As others in the prior post have said, when ATT bought DirecTV I said they were going to really mess DirecTV up. Our landlines in this rural area are horrible. They go out all the time for 3 or 4 days and cell phones don't work in this rural area. Sorry for this long post, but thanks for letting me vent as I am so fed up with them.

Marilyn4/4/2017

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