4/6/16OMG had a horrible terrible experience with customer service twice. I went to a retail store to make a phone purchase. I forgot that yrs ago I placed a security freeze on personal information. As a result of this the retailer tried to assist by placing a call to Equifax. Able to provide answers to 99% of their questions, except for a prior address from 1988. I explained that I am disabled, don't get out often due to difficulties, but this was not sufficient for them to assist. They requested information be faxed to them and they provided me with a number for security fraud. Well I did what was requested later when arriving home only to discover that they gave me a number that was in correct simply bc I requested to speak with a supervisor bc they could not explain to me as to what additional information was needed. She placed me on hold for at least five minutes under the pretense they were seeking a supervisor to assist. I waited and waited only to be disconnected. Now somewhere out there my information is available to a stranger that has the potential to turn my life upside down. Not only was this in ethical but what kind of person can do this to another. I have not been able to sleep. How can something that should be so simple go so wrong. I have no clue what to do next or where this will lead. I'm sharing my experience with the hope that what has happened to me doesn't happen to anyone else. We have to ask ourselves what human being does this to another.
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