Comment for Equifax




Trying to freeze or unfreeze your credit online

 

Trying to freeze or unfreeze your credit online takes an act of congress to do so. In most attempts, one little glitch, wrong entry or something that Equifax doesn't think is OK will initiate a "send your request by snail mail" to freeze or unfreeze your credit, which is totally garbage. This is the 21st century and Equifax hasn't entered it yet it seems. Equifax should understand that everyday consumers, not just big business, value customer service and accessibility in doing things easily and efficiently online. Passwords and challenge questions would help a lot. If you can access someone by phone, a real person, then that seems to work better, but finding the right phone number on the Equifax website isn't easy.

Dennis6/3/2016

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