Comment for Expedia




My flight home from Spain to Texas was booked

 

My flight home from Spain to Texas was booked through Expedia probably six months ahead of time. It was cancelled while I was in the middle of the Atlantic Ocean on a cruise. Expedia could not make any alternative arrangements for me on the correct day, so I had to book all over again with another company. Now, I cannot get my money back -- $659 !!!!. They tell me to call the airline -- I did not pay the airline, I paid Expedia. Needless to say, I am very angry and will NEVER use Expedia again. They have lost a good customer. Talking to their service people is a total waste of time -- they just pass the buck and refuse to let you talk to a supervisor. The last one, May, is extremely annoying -- she wants me to believe that the airline processed the refund on May 4th and I should receive it in 3 or 4 business days (today is July 6th) Do you think maybe she is lying?

Linda7/7/2017

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