ES is a disorganized dysfunctional company. Their customer service reps are hit or miss and mostly miss. It will usually take 2-4 calls for each matter. Their supervisors are usually not much help either but sometimes can assist. They have a refill program that is called "worry free refills" but is a nightmare. ES WF refills usually refills medications that you have already called about NOT to refill and does not refill what is needed. I tried having medications removed which worked for a very short term period. After several weeks they will fax your doctor for a new script without you knowledge and then send it out. As everyone else, I am forced to use them by my health insurance carrier otherwise I would not use them.
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