Comment for GE MONEY BANK




HAVE BEEN ON FOR 1 HR 22 MINS. Its sunday June

 

HAVE BEEN ON FOR 1 HR 22 MINS. Its sunday June 15. I can not get a supervior on the phone for the last 1 hr 13 mins.. I call with questions about this account i have. The first person said I can not help you. You need to talk to SMART MONEY. OK, then they transfer me to the BEGINNING OF CALL. DO Y0U WANT TO SPEACK T0....
I GET THRU THAT THEN I get DAN, DAN WHAT IS SMART CARD. I Have to transfer you. I CAN NOT EXPAIN IT TO YOU. hello... the kid hangs up on me. NOW, I SPITTING FIRE... I RECALL. I get CAROL. I said i would like a supervisor now. I am not happy the why your team workings I want a superior then I'LL come back to you. We know that the people that pople hear us yelling do there best. The phones calls keep coming in and people are yellng at them for what the person that transfers your call or transfers your call because they are busy. HELLO GE MONEY BANK. START REVIEWING THE CALLS THE PEOPLE IN ORLANDO DO NOT WANT TO DO WHAT THEY WERE TO DO LIKE HELP YOUR CUSTOMERS. FIRE THEM DO YOU SEE THIS OR LISTEN TO THE CALLS GET OFF OF YOUR CUSH CHAIR AND SEE WHAT IS GOING ON WHAT IS SAID. WE KNOW THAT IT WILL BE A LOT OF WORK FOR THE CEO AND ALL OTHER PERSONS THAT ARE AFFRAID TO HEAR WHAT IS SAID TO THE PEOPLE THAT MAKE YOU RICH. THE PEOPLE THAT ARE CALLING THE COMPANY GE MONEY BANK..]

GET OF YOUR PLUSH CHAIR AND LISTEN TO WHAT IS SAID TO THE PEOPLE THAT MAKE YOU RICH...$$$$$$...
. ARE U STILL THERE... HAVE THAT PERSON SIT IN LIKE SHE was NEW TO THE COMPANY. And then they can hear what your staff is saying to the people that have accounts with GE MONEY BANK. LISTEN to the recordings to see what is going on with the persons on the floor. (FLOOR MEANS WERE THE MONEY YOU MAKE STARTS)... Were we to customer is getting hung up on, transfer to the operator there is not there (THERE IS NO DESK FOR THE OPERATOR)... Then have to call back in for the same treatment.

GE was a great company but with you sitting behind the big oak desk and NICE BIG chair you will be out of job soon to.
The only person in the company that should be off on weekends is CAROL in KANASA. She know her job and explains thing to you. Carol the sunday superviors in kanasa is the best person for her job. She did not raise her voice to me. Did not say anything as i'm telling her what these people did. She asked me questions and then I was done with the call. The call ended on a friendly have a good weekend. The persons that could not do there jobs should be fired.
I worked for a a big company. If i was to say anything like what happened to me. I would have been fired.( THIS means no longer HAVE a job).

Your people dont even say hello. They start with what is your account number. People out in the real world lke to be spoken to. Not at them. Get CAROL FROM Kanasa, she knows what to do. If you think of it. RETRAIN YOUR PEOPLE, GE HAS THE MONEY TO HAVE YOU SIT BEHIND THAT BIG OAK DESK. Then do something to show that GE MONEY BANK doesnt want to loose there customers because your staff can not do there jobs.

GIVE Carol in KANASA a rise too. She was working on a sundays. Dealing with customers AFFAIRS, WHILE you were out playing golf.

Have a family member call in to GE MONEY BANK toll free line because you'll redial a few times to get your question resolved.
GE MONEY BANK IS THE BANK YOU DO NOT WANT T0 DEAL WITH. GO TO ANOTHER BANK IF YOUR SMART.

TRAINER6/15/2014

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