Customer service chat reps are mentally challenged. Understanding basic things should be a requirement. I am asking simple questions within the chat, the answers I am given are so off topic and basic...wth? I ask them to look at history because my acct only shows payments for 1 year... did they get the huge payment applied from 14 months ago... my wife wants me to verify. They respond with my account balance, wellllllll duhhhh. I am logged in and I can see that. I ask how to apply additional payment ONLY to a purchase that has an expiring promotional interest rate .... I am told there are 2 promos on the acct - ok, answer my question... I know there are 2 promos on the account.
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