I have to give Ikea 5 stars. I called because we damaged a part in our sink trap, and it is basically a custom part for Ikea. Using the information above (press 3, etc.), I got to speak with a representative within 2 minutes. They offered to ship me a new part for free! It will take up to 7 days to get the part, but it's much better than what I was expecting, as the part is no longer in warranty.
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