Comment for FedEx

This is an extremely serious issue that requires my doing more than complaining to FedEx


I receive a compounded medicine every month from a pharmacy 100 miles away.The pharmacy insists on using my home address rather than my P.O. box number, which means I always request that I sign for any package being delivered. My home is 500 feet from my roadside mailbox. I found the package (#7753 5662 5215) today in my mailbox, which I do not use because it is on a busy roadway and people steal from the mailboxes. The medicine is a cream that was in that metal mailbox with a temperature of 21 degrees last night. I will have to determine if its composition has been ruined by its being in freezing weather. I have no idea how long the package was in the mailbox.

Next, I have been expecting a keychain remote pad from my home security company. I found that package (#7820 9043 6812) also in the mailbox, along with my medicine. I have no idea how long that package was in the mailbox. Had anyone decided to take my mail, they would have been able to disarm my security system. (It doesn't take a brain to figure out to press the unlock button on the remote pad.) This is an extremely serious issue that requires my doing more than complaining to FedEx.

Background information: I know the agent avoids coming into my 500' driveway because she got her truck stuck in mud after an 11-inch rain two months ago. China Spring Road is being widened and the construction crew has dug up 100 feet of my gravel driveway, as well as all of the asphalt drive area in the wrecker service business next door to me. If she had delivered the medicine to my door, as I had requested, I could have told her how to turn her truck around and head out of the driveway. Instead, she left the package in my garage, from which she could see my front door, and BACKED OUT of the 500 feet of driveway. When she got near the roadway, she decided to turn left into the wrecker service area and cut across their drive area but there was a curb still left under all the mud. She dug the wheels into the mud trying to get over that curb. Fortunately, the wrecker service people pulled her out of my driveway. I had driven to the entrance of my driveway, not knowing she was stuck there because I had errands to run. She declared there was no place to turn around in front of my garage and that's why she backed out. Indeed, there is plenty of solid areas in which to turn around in front of my garage. (I drive a Dodge Ram heavy duty truck, which was in the garage, and I certainly don't back out 500 feet to reach the roadway when it rains here.) For the next package to be delivered, SHE CALLED and asked that I meet her at the entrance to my driveway, which I did. She left the next package (the components of a new home security system) with the wrecker service and they called me. She left a third package (medicine) after that with the wrecker service. There were no phone calls about leaving the packages with the neighbor. There were clearly no efforts to deliver the packages to my home in the DRY weather.

I will be turning in this complaint to the Texas State Attorney General's Office for Consumer Affairs and to the Better Business Bureau. Your agent's behavior isn't just unacceptable. It's potentially harmful (with ruined medicine) and dangerous (with my security system key).



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