IKEA customer service is horrible! I had 1 missing piece from the hardware package that comes with a MALM series dresser. There are no phone numbers in the assembly manual! Ask Anna is useless for this type of issue!I finally found an 800 number via Google! Spent a long time waiting on the phone (22 minutes), just to get a missing 25 cent item! Unless I am forced to, by some higher authority, I will not purchase another IKEA item.
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