I bought a Malm bed frame at the Carson store, the manual to put it together shows if you have a question call. At almost the end of putting it together the screws to put in a diagonal metal piece are too big and can not be screwed in. Tried Anna on line, which is a robotic answer that comes out to nothing and jeeps asking you, Was this helpfull?Tried calling so far half an hour on hold....Terrible service, dont know what to do, the bed frame is almost finished but cant be used without the diagonal bars. Still on hold
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