My name is Maegen Stapley, My fiance had purchased a ring from the Kay Jewelers in the Red Cliffs Mall located in St. George UT in early October of 2014. I want to take some of your time and just let you know what a horrible experience I have had with Kay over the past "9" months of having my ring. 1st Experience: After getting my ring back from being sized to a 5, I noticed a dark gray mark in one of the larger side diamonds, I took it in and was told that it is when the tip of the diamond breaks off and causes a shadow into the top. I was told this could be replaced and so I had them send it off to be replaced. 2nd Experience: After going weeks without my ring, I went and picked it up from having the diamond replaced only to have a diamond fall out not even an hour after I picked it up from the store, Thus having to take it back again.. 3rd Experience: I was told that Kay would contact me when my ring had come back from having the diamond that fell out replaced. I called every other day to check and see if it was in, and then about the 4th call, they told me it came in the day before and I was never called. When I went to pick up my ring, "which was sized to my size 5 finger before" someone had put on the ticket that my ring was changed to a size 7, so now its way to big for me. Leaving it there and being without a ring for weeks again!! 4th Experience: I then after weeks went and picked up my ring again, and was told I shouldn’t have anymore problems. About 1 week later, there was another gray mark now in the center large diamond, so I went back into Kay and sent it off to be replaced. 5th Experience: At this point I am scared to take my ring into Kay for anything due to I will be without it for weeks at a time and I never know what new problem I will have when I get it back. I am now married and need my ring and band saudered together, which to be honest, I had looked into other jewelers to do this as I didn’t want to leave my ring with Kay. It was gone for 2 weeks and I was told again that they would contact me when it was in, but I knew better. so I called every 3 or 4 days to check and the lady was getting upset that I kept calling in asking about it, she kept telling me they would call me. I called one last time and the girl said " you werent contacted yesterday?" I said "no I sure wasn’t",, she put me on hold and came back to tell me that my ring had come in the day before and I was supposed to have been called letting me know it was there, but no one called. 6th Experience: I went in to pick up my ring and band, about 3 days later I noticed again that there is another gray mark in the large side diamond, when I went into the store to tell Kay, the manager lady told me some diamonds are just like that and I would probly never get a perfect qaulity diamond, and that the gray mark is the diamonds birthmark, I was so upset that I wasn’t about to leave my ring there again for this same issue, it wasn’t worth it. 7th Experience: As of last night " June 21,2015" I had yet another diamond fall out!!!! from my band now. I have not been into Kay for this yet bacause I need to get your attention on these problems. I cant even enjoy my ring without it being gone getting fixed or always being afraid a diamond is going to fall out or something. I have been married 2 times before this and never have I ever had gray marks or diamonds fall out, let alone a single problem with any of my other rings from other jewelers.
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