Worst customer service I have ever encountered. Spent over an hour trying to get the idiot on the phone to understand me and help me. He kept insisting that the number I was giving him was not the number they showed even though I was calling them from the phone they had given me she I opened an account with them. Then he tells me that the answer to the security question I gave him was wrong. The question was what was my first pet's name. It was Shadow but after a half hour arguing with this idiot he texts me what he had for my security answer and it turned out they had the city I live in. After he has me dial #686# to see what number appears, it turns out to be the exact number I was giving him for over an hour. After cursing and yelling I was able to get someone in "Customer Appreciation" who was the ONLY person who knew what they were doing. She was able to help me.I would NEVER recommend Metro PCS to anyone else. I only keep them because paying $30 a month is what I wanted.
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