I am 94 years old, living alone, with a TV & computer as my only contact with the outside world. I purchased a SONY Smart TV, with a special demoted to get my all the comforts of home. I joined the Netflix plan ($11.99/mo). Approximately 2 weeks age. I lost my Netflix viability. I call the Netflix people and, after 2to 3 hours of frustration. I was finally able to get my movies. I'm note sure, but the only way I think she did it,was to be re-established as a new member. There was a lot of button pushing in the process, and you guys might have caused my remote to malfunction, because some of the Smart stuff was unavailable to me, mainly the ability to switch channels. Chruchfields (place where I purchased Sony 850 4k, responded to my call be immediacy sending me a new remote. That did not work. A 3 hour call with the SONY people yesterday proved the SONY to be completely reset. It'd comes back to Netflix where I suspect wrong buttons were depressed, causing this problem. Please advise. Thank You ! And NO movies for the last 2 day neither.
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