Comment for xfinity




IF YOU CAN GET TO A LIVE PERSON THE ROUTINE

 

IF YOU CAN GET TO A LIVE PERSON THE ROUTINE FIX-ALL IS "LET ME SEND A SIGNAL TO YOUR UNIT". IF SYSTEM COMES BACK ON IT'S FIXED, NO RESOLUTION OF ORIGINAL REASON OR PROBLEM. MY BOX DOWNSTAIRS HAS TO BE UNPLUGGED AT LEAST ONE OR MORE TIMES A WEEK DUE TO LOSS OF SIGNAL. (I GAVE UP CALLING OVER A YEAR AGO WHEN ALL THEY DID WAS SAY DO THE SAME.) I HAVE EVEN LEFT IT UNPLUGGED OVERNIGHT SO I'D HAVE LIVE TV IN AM WHICH WAS A MISTAKE (MY GUINEA PIG CHEWED ON WIRE ONE OF THOSE TIMES AND I'M SURE THE TECHS WOULD SWEAR THAT WAS REASON EVEN THOUGH THE PROBLEM HAD STARTED LONG BEFORE THEN AND THE UNIT ACTUALLY FAILS LESS OFTEN SINCE). MY DVR PICKS AND CHOOSES. MY 89 YEAR OLD MOM LOVES TO WATCH NASCAR. I PAY FOR THE PACKAGES WITH THE RACE CHANNELS SO SHE COULD WATCH THE RECORDINGS AT HER PLEASURE. I SET THEM UP TO RECORD, DOUBLE CHECKED TO MAKE SURE THEY WERE SHOWING "SET TO RECORD" FOR ALL THE NEW RACES, SHOWED CONFIRMED. IT'S A ROLL OF THE DICE WHETHER IT DOES OR NOT. I HAD ONE TECH TELL ME HE HAD NO IDEA WHY THAT WAS HAPPENING BUT THAT HE WOULD "PASS IT ALONG". HAVE HEARD NOTHING. I HAVE HAD THEM SHOW THEY WILL RECORD ON A CERTAIN DAY AND AT A CERTAIN TIME YET NOT. I HAVE TO BE ON THE CHANNEL AT THE TIME OF THE RACE AND IT WILL ONLY RECORD IF I RECORD "THIS EPISODE ONLY". WHAT'S THE USE OF PAYING FOR DVR. I AM PAYING CLOSE TO 200. A MONTH FOR TV AND INTERNET (THAT'S A WHOLE OTHER CAN OF WORMS}. WHY CAN'T I GET MY EQUIPMENT FIXED OR REPLACED. I AM NOW BEING HARRASSED WITH CALLS TO UPGRADE. WHY WOULD I WHEN WHAT I HAVE NOW IS SO UNRELIABLE?


SILVERTURTLE7/28/2016

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