Comment for xfinity




There is no customer support. After being told my

 

There is no customer support. After being told my issue would be addressed within 24 hour and it wasn't I called back and was told the problem would be addressed within 72 hours. It wasn't. I called back and spent a half hour waiting to talk to an agent who asked what the problem was. In the middle of explaining the problem she hung up on me. Now I've gotten in touch with an agent in Colorado who tells me the previous ticket was cancelled because the problem has been resolved. It wasn't. She issued a new ticket number then I was transferred to another phone specialist agent who hung up on me, again, after telling me the problem was on my end and she'd send me an email detailing some steps I could take to resolve it, No email was sent. I'm tired of calling and being lied to then told the issue has been resolved,..


Paul1/2/2017

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