AAA Phone Number



 

Description


AAA® Customer Service Phone Number:

1-800-222-4357

AAA federation boasts 53 million members in the United States and Canada whose mission includes protecting and advancing freedom of mobility and improving travel safety.

AAA Corporate
American Automobile Association Inc Address:
1000 Aaa Drive
Lake Mary, FL 32746 USA

Hours
7 Days 24-7 Depending on Service

More Phone Numbers
Tech Support: 1-800-222-4357
Road Service Reimbursement: 1-866-255-6757
Corporate Phone: 1-407-444-4240
Join AAA: 1-866-222-6595
Membership Services: 1-800-222-1134
AAA Discounts: 1-800-222-1134
AAA Dollars: 1-800-222-1134
Maps & Directions: 1-800-222-1134
AAA Insurance: 1-800-891-4222
Insurance Sales: 1-877-288-4546
AAA Travel Reservations New: 1-800-955-1365
AAA Reservations Support: 1-877-856-7059
Cruise Bookings: 1-877-794-0199
Car Financing: 1-800-866-2111
Alternate Number: 1-800-222-1134
Extended Warranty: 1-866-308-5155
Banking: 1-855-948-4222

Phone Number

Phone Hint
1-800-222-4357 Press 0 at each prompt, ignoring messages.
 

Comments

 out of  based on 24 reviews.
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4/20/2017 I have been a member of triple AAA off and on for
I have been a member of triple AAA off and on for several years. I called to have a car towed and they said I already used all four of my alocations, and I thought nothing more of it. I have State Farm and get the same thing for less money. I then received a bill for $ 390.00 saying I used eight things which was rediculous. Going to my local AAA Club in Dothan, Al, I told them they could just cancel my membership and refund me the rest of my money for five months, and they told me to call me they could not take care of me to call customer service so I did. No answer just a blank nothing. In the mean time AAA sent me another bill and said they were going to cancel me if I did not pay which is what I wanted in the first place. There is something shady going on at AAA.
Minus 5 Stars

Jim Read More
8/25/2015 AAA - I want to opt out of all marketing materials sent
I want to opt out of all marketing materials sent to my home from AAA or AAA affiliates.
If this email will not accomplish my request please advise me how to accomplish opting out of all marketing materials
mailed to my home.

Jere Read More
1/16/2015 I tried to use AAA at my work. I am at a call
I tried to use AAA at my work. I am at a call center and needed a bit of time to get outside to let the tow driver in to get to my vehicle which broke down at work. I understand that the driver could not wait on me to get outside right away to let them in. I received a phone call but no message, and I finally got out to call back. I do understand the process. I was transferred back to roadside assistance to get the status of the driver. I was greeted by EBONY who informed me that " I should wait until I get off work to call back, that I should know better than to have a driver wait on me when I work at a call center and know I can't get off the phone right away."...... Thus, when I get off work is when the shop closes. NOW I have to find a ride home and a ride on my day off back to work and try this process again. I cannot leave my vehicle at a shop outside the door with the keys in it. I would have tried to explain that to "EBONY", but I am sure she would have told me the right way to do that as well.

Joyce Read More
11/20/2014 AAA - My husband became ill while we were in AZ and the
My husband became ill while we were in AZ and the AAA representative named Mary was a Godsend. While she had me on hold, she contacted our resort and various Hertz rental agencies to see what had to be done to add me as a second driver. She gave me all of the pertinent information including directions to the nearest office and answered all of my questions calmly (because I wasn't) and put me at ease. She, I believe, is in the Scottsdale office. I hope she receives a note of thanks from the company for representing AAA so well.

Annette Read More
9/1/2014 Last Friday, we had a flat tire. We called AAA and
Last Friday, we had a flat tire. We called AAA and they said we had exhausted our rights but referred us to a tow truck driver. He would not come out unless he was paid up front. We are cancelling our Road Side insurance with AAA and transferring to AMAC which I recommend to everyone.

Terry Read More
8/5/2013 Aaa has one of the worse customer service as a
Aaa has one of the worse customer service as a buisness in my opinion. They also dnt send out your membership card unless you constantly call them. The price of service is overall good but i rather pay a little more and go somewhere else rather then deal with the service reps rudeness and hanging up on you. They are not very customer appreciative. I only used there service once the 2 years i had them and when i did use it i had to wait 3 hours in a snow storm with my elderly mother in law who is on oxygen. If your shopping around i recommend not to go with AAA.

Roe Read More
6/24/2013 I have been a customer of AAA for 12 years. Today
I have been a customer of AAA for 12 years. Today I have spent hours trying to download the mobile app. I cant remember what username was used when we opened the acct.I am still getting we have sent your username to your email and it has never shown up. Started around 5:00 Am it is now 3:00 Pm and I am about ready to cut up my membership card and call it quits.This is very poor customer service.

Don Read More
1/1/2013 Thank you AAA customer/emergency services and the
Thank you AAA customer/emergency services and the New Beverly Auto Clinic in Beverly MA for their quick & courteous services provided me in near zero and windy weather with a new AAA battery. In minutes they had me up and running. thanks again folks Happy New Year

Albie Read More
1/1/2013 AAA - I am writing to let you know I am very up with
I am writing to let you know I am very up with your serivce on 12/31/2012. I call to have my car tow to a garage to have it fix. I had my sister call she was hang up on twice. And than want I call I was ask all kinds of question and why I would not drive the car myself. The person on the phone was not nice and want the tow truck came he come to the first and ask if this was the car.I said no this is a red car not grey like I told the lady and that it was in the back. So he want to the back and did not even put his truck in place for the towing. He said he would have to call AAA to see i it can be tow becasue the inspected was old. And than came to said no it will have to be a cash tow I told him it was 3 miles from my house. He give me a price of $65.00 may it sound like he was giving me a deal. I have been a customer of AAA for a long time for about 6 yrs. I think you need to have a talk with your customer serivce and tow people you deal with. I never had a problem with people in your office with is the Reading office they are very nice. But who the person working on the phone on 12/31/2012 need to know how to act. If they do not want to work than they need to quit becasue some people need to work on holiday. They are people who will work because they need the money I guess these people do not have too.

Cirilo Read More
10/29/2012 AAA - Your loooong time customer service representative
Your loooong time customer service representative FRANK maybe loosing the basic principles of customer service practice here in Oakland AAA office. Initially the representative who gave me a quote for a different vehicle understood that I was not interested in her or AAA's quote and that I have moved forward with other company who gave me not only a better deal but coverage and exceptional customer service.
I don't how this FRANK guy decided to call me after 4 month (does he really thinks I am not covered till now...DUHH) and start harassing me with his cold calls, and when I explained that I am not interested and reminded him not to call me from this day on....he just hang up, well...I was not done Frank. And so I called back to explain again why he should not call me ever again, he just doesn't get it …he keeps telling me bla bla bla.....hangs up again. So unprofessional, disgusting tone of voice not to mention no clue about what customer service meant in general. I never asked you or AAA to call, mail, e-mail or contact me for that matter. You need to retake the basic trainings to you in all forms available. At this time, your supervisors should re-think your decades of experience might need something that is more than a training . FRANK, respect and practice the basic principles of customer service at all times with anyone especially when you decide to make that call. Get it ????


Bruk Read More
7/16/2012 i havebeen a AAA custmer for all most 3 years, And
i havebeen a AAA custmer for all most 3 years, And ive used the road side services $ time and had no problem wih AAA, when they can out to give me a new battery they were friendly and quick. When hey came out to unlock my car they were friendly and when i had a flat they came out with no problem and fixed the problem ad was friendly. I love AAA and too bad for those who had problems. I just think people being cheap and do not wot to pay the price to be a memember. So shut up to those who are talking about AAA they rock ad you suck D*CK. Bitches FUCK OFF!

PUSSEY Read More
8/26/2011 From: To: @aaasne.comSent: Sat, January 22, 2011
From:
To: @aaasne.com
Sent: Sat, January 22, 2011 1:00:04 PM
Subject: complaint

I am writing to express my EXTREME DISSATISFACTION with the service I have received from your company over the last few days. I have been mistreated and insulted by your tow contractors, your customer service representatives, and personally by you yourself.

According to my membership card, I have been a "Loyal Member Since 1997." In that time, I have faithfully paid my yearly dues (totalling over $1000) and only placed approximately 4 service calls.

On Thursday 1/20/11, I placed a call to tow my Subaru Outback to a local service station. As I understand, this type of service is covered under my membership policy. When the tow truck operator arrived, he asked to see my membership card. After taking my card, he told me that he would not tow my car, as it had snow in front and around the sides. I had already cleared the car of snow before he arrived, but I offered to personally shovel and remove snow from around the car to his satisfaction so that he would agree to tow the car - he refused. He told me that if I had called the car in as a "Extrication" instead of not starting, he would have towed it. I took my card back, and he proceeded to drive off without offering any additional help.

I then called your Roadside Assistance line and asked to have another driver sent. After hours of negotiation, another driver from the same company appeared. He proceeded to harass and threaten me, saying I had an "attitude" and asking me to "step away from the car." I did not feel safe with this individual, and I called your company again - I was told that no third driver would be sent - this was my last chance. The driver finally decided that he would tow my car, but not after holding me hostage over his decision for several minutes. The car was then towed to the garage after approximately 3 hours of waiting, 2 drivers, and approximately 1 hour on the phone with your company.

Living in the Boston area, with over 50 inches of total snowfall so far this season, it is nearly impossible to find any outdoor space (let alone the side of a road) without snow. I made every effort to clear snow from on top and around the car before the drivers arrived - I also offered to personally shovel and clear snow to the drivers' satisfaction. I was denied in every case by your representatives on a technicality, that my car would be towed as an "Extrication" from snow, but could not be towed if otherwise classified.

According to my membership agreement p.5, "If a car is stuck in a ditch, mud, or snow, it will be freed if it can be safely reached from a normally traveled road or established thoroughfare." My car obviously qualifies under this clause, as it was close (<50 feet) to Curve Street in Millis, MA and could be easily reached by me and by your drivers. However, they refused to tow the car.

I placed several calls to your company on 1/20/11, 1/21/11, and 1/22/11 - In nearly every case, I was treated disrespectfully. Your Membership Services representatives Amy Martin, Jeff, and Stacy (some last names are not known) hung up on me a total of 4 times. I was placed on hold repeatedly without notice or permission. I was told that my calls were "unacceptable" and "abusive." I was told that my complaints would be addressed at your "prerogative" and that I could have to wait at least one week for a response. I was assured that you would return my call on 1/20/11 and 1/21/11, but you did not call me as promised.

I pay your company for a service - that if I am stranded on the road, you will help me. In this case, your company deserted me, and left me stranded for hours. In addition, I was treated disrespectfully by your drivers and customer service representatives. This type of treatment is UNACCEPTABLE for a loyal member in good standing. I would appreciate any consideration you could provide in this case. I was already assured by your Roadside Assistance supervisor Ray on 1/20/11 that my service call on that date would not count toward my 5 yearly allowed free of charge. I would also expect a complimentary membership for at least one year. I demand to also know the status of complaints against your representatives Amy Martin, Jeff, and Stacy from Membership Services, you personally, and the tow contractor Assured Collision Inc.

I was assured by your Roadside Assistance supervisor Anthony on 1/22/11 that I would receive a call on Monday 1/24/11. I expect to hear from you with a resolution to all my complaints by that date. I would also expect follow-up in writing (email or USPS).








Doug Read More
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