AEP Phone Number



 

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AEP Customer Service Phone Number and Contact Information. Contact AEP American Electric Power Customer Support and Customer Service. Also please leave your feedback on your customer service experience below.

Phone Number

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1-800-277-2177Review Needed Please Comment
 

Comments

 out of   based on 11 reviews.
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Date Rating Comment
11/25/2014 AEP - Appreciate the service and promptness. Although
Appreciate the service and promptness. Although there were definetly lots of people in more urgent situations, we were not forgotten. Kudos to all the hard and long works.Grandma

GrandmaRead More
11/5/2014 AEP - Their customer service when it comes to making
Their customer service when it comes to making payments is horrid. They are absolutely useless. I may as well try to get in touch with President Obama as to get in contact with a manager or any other "higher up" person at AEP. They say they will call back and it never happens. They are rude and seem to be incapable of doing anything. I hate the fact that there is no other company to receive electricity from. They have a total monopoly on that, and it is beyond frustrating that I can't take my business elsewhere. At this point I would rather pay an additional $100 a month rather than have to deal with them ever again. I have never in my life been so enraged about such a large company.

LindseyRead More
6/27/2013 AEP - So far not so good. Power has been out for almost
So far not so good. Power has been out for almost 24 hours. Only 8 to 9 homes without electric and not a truck in sight. Can't speak to anyone at AEP. An acknowledgement would be appreciated.

sharRead More
3/13/2013 AEP - I moved out of my trailer on ruby st. I told the
I moved out of my trailer on ruby st. I told the aep I would try to pay the last month bill for there. I was told they would shut it off if not paid in 10 days. fast forward many years. I went to have elct turned on at new address, was told I owed around $800.00 cause even while I no longer lived there I had to pay. some one had tapped into the elct box and damaged it . aep said I was responsible . I sent them all the information I had showing that I hadn't lived there in years. mail with my address where I had been for about a year. they didn't care. AEP raped me. and took money I didn't have to spare. they said I should have told them to remove the meter, well if they shut the elct off in ten days I shouldn't have to tell them anything, besides I didn't own the trailer or the lot it was on. they just wanted someone to pay, and if the meter reader would have followed the line maybe they would have caught the guy that was stealing the elct. and damaged the box. who by the way lived next door.

robertRead More
12/2/2012 AEP on and off electricity every day - 12.05.12
I am sure your Rep's have a pat answer to customers when called that it is all your equipments. Even when I am not the only one in the neighborhood having the same problem.
We have continued off and on electricity nearly every day several times a day for weeks. We have to reset our clocks daily light bulbs are having to be replaced now My electric control has gone out on my oven. I cannot place power surgers on everything. I am worried even though about computers,TV and etc.how long can they take the constant on and off.The Government got us into this problem and now we have no control every one can pass the buck.

Marie Read More
7/9/2012 AEP - WE WANT TO THANK YOU SO VERY MUCH FOR GETTING OUR
WE WANT TO THANK YOU SO VERY MUCH FOR GETTING OUR POWER RESTORED EVEN BEFORE THEY THOUGHT THEY WOULD. YOUR EMPLOYEES ARE HEROES, AND LIFE SAVERS....I REALLY MEAN THAT. I KNOW THEY ARE HIRED TO DO THAT BUT BESIDES BEING A EMPLOYEE, THE WORK THEY DO OUT IN EXTREME WEATHER AND IN ALL KINDS OF TERRAIN, THEY ARE MORE THAN EMPLOYEES, THEY ARE HEROES. WE LOVE YOU ALL, AND YOUR WORK IS SO APPRECIATED. WE ARE BOTH SENIOR CITIZENS AND CAN'T TAKE MUCH HEAT BECAUSED OF HEALTH REASONS. OUR GENERATOR STOPPED ON US LAST NIGHT BUT WE SURVIVED SINCE THE RAIN DROPPED THE TEMPS. WE ARE SO THANKFUL THE POWER CAME BACK ON AS SOON AS IT DID. YOUR WORK IS SO APPRECIATED. THANKS AGAIN.

JUDY & MIKE CAMPANELLARead More
7/8/2012 Did AEP forget the small guys? Here it is Sunday
Did AEP forget the small guys? Here it is Sunday 7/8/12 and still no power for a cluster of five homes on Clark St. in Cambridge. All the homes around us have been restored. The estimate of power restoration is now pushed back to midnight Monday. Two of these homes have residents over 75 years old. One is on oxygen. Power trucks drive by all the time.

GaryRead More
7/1/2012 Wondering if AEP is aware that service is out on
Wondering if AEP is aware that service is out on County Road 6 in Coshocton County Ohio.
I have just viewed your estimated map of service restoration, and note that Coshocton County is shown on the map, but has no little dots indicating when service will be restored. Do you even know it is out in that area?? We have not had power since Friday, June 29 when the storms went through our area.

BarbaraRead More
4/12/2012 AEP - I need copies of my old bill at the address of
I need copies of my old bill at the address of whitehall ohio 43213 I need it sent to my sisters place at main st columbus ohio 43205 I no longer live at duke rd but need copie of old bill for small claims court so i can get it paid. thank you

Joanna RagerRead More
9/6/2011 AEP - wondering how much my deposit will be at my next
wondering how much my deposit will be at my next loctaion

cheryleta Read More
6/8/2011 AEP - This number is for power outage reporting..I need
This number is for power outage reporting..I need number for customer service..preferrably a human


PattyRead More
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