Aeropostale Phone Number



 

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Customer Service Contact Information For Aeropostale

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1-877-289-2376Review Needed Please Comment
 

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10/26/2015 Aeropostale in San Francisco Shopping Center has very bad customer service
Aeropostale in San Francisco Shopping Center has very bad customer service. The manager Roxanne and sales associate Ronald was very rude to me after I had been waiting over 40mins in the store for help with sweatpants for my son. They were very mean and frustrated with many customers. Other sales associates said that the manager was working all day and she was tired. Which doesn't give her a right to treat customers that way?I have worked in Westfield shopping center and I have never seen any customer service this way. I told the sales associate I would write a review about my experience and he said he didn't care... After I spent 141 on clothes for my son. The manager is horrible and I will never shop there again.

Nicole Read More
3/9/2015 Aeropostale -



















MUY BUENAS TARDES ESTOY ESCRIBIENDO ESTA QUEJA CON RESPECTO A LA INEFICIENCIA DE ATENCION AL PUBLICO Y A LOS CLIENTES DE AEROCASILLAS EN MIAMI 6703 NW 7TH ST MIAMI FL 33126, PARA MI ES IMPOSIBLE CREER QUE NO EXISTA UN NUMERO EN EL CUAL SE PUEDA SOLICITAR INFORMACION ACERCA DE UN PAQUETE O DE OTRA INDOLE .HE INTENTADO DE DIFERENTES MANERAS DE PODER TENER COMUNICACION PERO ES SIMPLE Y SENCILLAMENTE IMPOSIBLE ,DEJANDO MENSAJES O NO ..NUNCA HAY COMUNICACION.YO PERSONALMENTE ESTUVE ALLI EL DIA 18 DE FEBRERO DEL 2015 A LAS 8:30 AM ENTREGANDO UN PAQUETE.PARA YO IR HASTA ALLA TUVE QUE MANEJAR 160 MILLAS IDA Y VUELTA POR EL SENCILLO HECHO DE QUE NADIE CONTESTA EL TELEFONO ALLA Y ENTONCES LA UNICA MANERA DE HACER LAS CONSULTAS ERA IR PERSONALMENTE.
ESE MISMO DIA YO SOLICITE HABLAR CON LA PERSONA ENCARGADA DE ESE DEPARTAMENTO Y LE EXPLIQUE LO QUE ME ESTABA PASANDO Y ELLA ME PROMETIO QUE SE IBA A ENCARGAR ELLA PERSONALMENTE DE HABLAR CON LA QUE CONTESTA EL TELEFONO PARA VER QUE ESTABA PASANDO,COSA QUE NO HIZO PORQUE YO VOLVI A LLAMAR ESE MISMO DIA.PARA PROBAR HICE 6 LLAMADAS Y POR SUPUESTO TUVE EL MISMO RESULTADO.A CONTINUACION LE DOCUMENTO LAS LLAMADAS QUE HE HECHO A ESE LUGAR SIN PODER TENER COMUNICACION DESDE EL DIA QUE DEJE LOS PAQUETES.


16 DE FEBRERO DE 2015:
12:50 PM
2:44PM
2:45PM
2:46PM
2:47PM
2:48PM
2:49PM

17 DE FEFRERO DE 2015:
2:12PM
1:52PM
11:58AM
11:57AM

18 DE FEFRERO DE 2015:

8:00AM
8:03AM
11:30AM
1:17PM
1:19PM
1:20PM

4 DE MARZO DE 2015:

2:18PM

05 DE MARZO DE 2015:

8:33AM
8:36AM
8:38AM
8:46AM
8:52AM
9:01AM
9:02AM

06 DE MARZO DE 2015:
4:06PM

09 DE MARZO DE 2015:
11:52AM
12:54PM
12:56PM
2:11PM
3:37PM.

NO SE SI PARA UDS ESTO ES NORMAL PERO PARA MI COMO CLIENTE NO LO ES EN OBSOLUTO.POCO PROFESIONAL.

EN ESTA LLAMADAS YO HE INTENTADO LLAMAR A LA EXTENSION 110,112,114,150 ,A DESPACHO ,A COSTUMER SERVICE Y EN TODOS COSEGUI EL MISMO RESULTADO NADA,NO COMUNICACION.,INCLUSIVE HE DEJADO MENSAJES Y ES LA MISMO.HE TENIDO QUE LLAMAR A COSTA RICA YO VIVIENDO EN FLORIDA PARA PODER OBTENER INFORMACION DE ALGUN PAQUETE QUE ESTA AQUI EN MIAMI SI ASI COMO LO ESCUCHA ES MAS QUE RIDICULO EL SERVICIO DE ATENCION AL CLIENTE QUE NO PRESTAN ALLI,,GRACIAS Y ESPERO QUE ESTA CARTA TENGA ALGUN BENEFICIO PARA LOS CLIENTES DE AREOCASILLAS EN MIAMI.


JAVIERRead More
11/12/2014 Aeropostale - On August 14, 2014 I brought 4 pair of school
On August 14, 2014 I brought 4 pair of school uniform pants for my daughter who is in the 8th grade. Since August she has worn all 4 pair and of course I've washed them after she wears them. Here it is November 12, 2014 and I see a hole starting on one pair of her pants. I STILL have the receipt. I called the store and the guy on the other end said that they could not be returned because they had been worn and washed. I said of course they have been washed.....they've been worn. I told him I expected them to last longer than 3 months and only wanted an even exchange ......he said it couldn't happen because of being worn and washed. I wish Aeropostale would make clothes that would last longer than 3 months. Yes I wash my clothes so because of that I not allowed a new pair of poor workmanship pant?

JonnieRead More
8/24/2014 Aeropostale - Please help me order the Aria Purple Tint Denim
Please help me order the Aria Purple Tint Denim Jacket with studded detail. I would love to have this darling jacket.

JannyRead More
1/13/2014 Tried to exchange gifts to Aeropostale in Louisville, KY
I tried to exchange 4 young men's tops from Christmas gifts to my grandson today at aeropostale, St. Matthews Mall, Louisville, Ky. The manager had such a bad attitude it was embarrassing to other customers,the other worker and myself. He told me I could not exchange anything if it did not have the tag on it. Also I didn't have the receipt because the family member who bought it would not be nice enough to do that. They bought large and xlg rather than small or even medium. Two were thermals/3 button shirts $7.99 now in the sale room. I could not exchange them even though the size was there according to the rude manager. He said we just don't have the hoodie. I found one comparable. When I tried to check out, and I was going to just buy the 2 thermals, he was extremely rude again. I asked why he had such a bad attitude. He said I don't. I ended the transaction and said I wouldn't buy anything today. I buy a lot at this store. The customer behind me followed me out of the store and said he was very rude and she would report him. I have clothes not usable and was treated horribly.

JaniceRead More
12/28/2013 Aeropostale - I went to return a jacket we received for
I went to return a jacket we received for Christmas and I had a gift receipt. I don't understand why the gift receipt has the amount paid for the jacket in the bar code but I could only get a store credit.
When I discussed this with Brian G., the so called manager at Southland Mall in Taylor Michigan, he was unprofessional. I had picked out a few things I wanted to exchange and at that point I still could not get a measly 8 dollars of cash credit. So I left the line for a second to pick out an eight dollar shirt and I came back to the front of the line where he had started waiting on someone else. The line was back to the door of the mall and I had already waited once I was not about to wait again. He was rude and told me I had to wait because I stepped out of line. Then he proceeded to get a co worker who accused my 14 year old daughter of "wanting" not actually doing but "wanting" to swear at her. So I guess your employees are mind readers???? I know one thing for sure, you need some secret shoppers, you need to have an evaluation system of stores customer service set up with contact information on the receipt like every other store does and you need to hire more mature employees. Right now, these two employees you have at the Southland Mall in Taylor Michigan like to argue with the customer. I will never go back to that store, your employees are a poor representation of Aeropostale and it would behoove your corporation to train them in management/people skills. The corporation certainly does not have that many good reviews on this page either.

LisaRead More
12/20/2013 I visited my local Aeropostale store store #841
I visited my local Aeropostale store store #841 Auburn Mall Auburn, Mass. yesterday 12/19/2013. Three quarter's into the store there were 3 red boxes marked on the front of the boxes it said .99 to 2.49. I looked in the box on the far left and found A scarf.I rummaged through the box and found another like it. When I went to check out thr scarf rang in at 4.99. I stated to the clerk that I got the scarf from the red boxes marked .99 to 2.49. The clerk then told me she would have to check with the manager but would have to wait as he was in the back getting shipment. When the manager returned to the check out the clerk stated I had a question. She said my purchase rang in at 4.99 and that I said it should be .99 to 2.49. He said it should be 2.49 after the discount. He looked in the bag and replied that it did not apply to the scarfs. I told him I had gotten both the scarfs from the red boxes. He said someone must have gotten lazy and dumped them in there. Annoyed with managers general attitude and answers I said forget it and left. I walked out of the store into the mall and thought about what had just happened. The boxes were marked .99 to 2.49 clearly. They did not indicate a specific item. So I decided to go back into the store and request the district managers name and number. I did not feel the manager would be approachable again after my first encounter with him. I was told he could not give me that information, but offered me the customer service number. I said I would take that.I also asked for the store number and his name which he gave me. He did not offer or ask me why or if he could resolve the matter having only spoken with me ten minutes ago. I went to the front of the store and called customer service hoping to get the matter resolved. Much to my dismay and frustration now customer service was a recording for you to leave a message. I did then noticed the manager at the back of the store arms crossed pacing watching me. I found that very unprofessional, my expierience in whole was unprofessional I thought.

First of all the manager should have honored the signage regardless. He then could have explained the scarfs were not part of that sale but would honor the signage seeing they did not specify specific items. He then should have processed my purchase and thanked me like any other shopper. He should have helped with the other customers waiting then corrected the signage. This store manager had the opportunity on two occasions to
correct his error. I will never shop at the Aeropostale at the Auburn Mall again. And there customer service was of no help. Highly dissatisfied. I do not recommend shopping at this store under the current management!!

JulieRead More
12/19/2013 Aeropostale is a total rip off company. I ordered
Aeropostale is a total rip off company. I ordered items and they were shipped to the wrong address. I called to fix the situation and the rep said she was sorry about the mishap and the address would be corrected and the available items would be reshipped and I would be reimbursed for the items that were no longer available. Well the reorder was sent to the wrong address AGAIN and the management said I could not get a replacement order nor my money returned from them. AEROPOSTALE is a TOTAL rip-off and I would not EVER shop there nor recommend anyone shop there because they are totally dishonest and treat customers terrible...............

S. LazardRead More
6/11/2013 Aeropostale - Wow I was in aero today at town east mall in
Wow I was in aero today at town east mall in mesquite Texas and experienced the worst customer service in my entire life the store manager ( ladona ) informed me that she was the only one running the store when I asked if there was an employee working the floor mind you they had to get a bigger store because this store is always packed and she told me she would try to help me in a minute what did I need I proceeded to tell her I needed a pair of cargo shorts in dark kaki size 33 when she finally came to help I explained to her I couldn't reach the ones that were on the top she then told me they were display and looks only I said so you mean to tell me if the size I need is up there you can't sell them to me and she replied with no they are for show only so I said wow that's crazy she said well I guess il go get a ladder in a min and look for you a couple of min go by and she comes back slamming the ladder down ob the floor so I walk away my daughter and niece are still standing there cause we were exchanging them for my daughters boyfriend so she (ladona) asked my niece we don't have any size 33 in that color is there another color and she replied done ask me I don't know she then raised her voice and yelled at her and said well your with them arnt you !! She relied yes but I don't know what they want and she then looked at my daughter and asked the same so my daughter replied no that's ok she got off the ladder with her additude and proceeded with leaving us , I go ask another employee in live love dream what her name is and she replies very hesitant ladona while she is on the in store intercom thing talking to her and tells me she is the store manager I am totally in shock at this time and reply I want to talk to someone higher than her ask for a corporate number and basically get refused so I google it the sad thing is that I spend a lot of money in this store and I don't ever care to go back if there was an award for worse customer service ever boy ladona the store manager at town east mall Aeropostal would recieve it I am so disgusted right now ??


Jennifer Read More
5/12/2013 Aeropostale - I just want to say I love ur store! u r so cheap.
I just want to say I love ur store! u r so cheap. we went on arecrobie and fitch and picked out a outfit and it came to $131 and we did the same at ur store only $31~ I am so amazed by ur pries. love yu

raeganRead More
2/7/2013 Aeropostale - Please i Need the kaki pants back ! Not skinny
Please i Need the kaki pants back ! Not skinny ugly

KarenRead More
12/30/2012 Aeropostale is a "THIEF"!- I purchased a pair
Aeropostale is a "THIEF"!-

I purchased a pair of jeggings and jeans for my daughters which were the wrong size and so my daughters and I went to the lebanon Tn. store to return them. When we entered the store my daughters went to go find the correct size jeggings and jeans, as I went to the counter to start the return proccess, when I got to the counter I told the Manager that I needed to exchange the jean/jeggings which I placed on the counter and she said "you can go find the correct size and I will hold these here". About that time one of my daughters walked up and said here are the jeans that i want, and the manager said that will be an even exchange for those, a second later my other daughter walks up with her jeggings and again the manager said this will also be an even exchange.

So we then leave Aeropostale and go to Rue-21 next door to get some more stuff, and in this time my daughter and wife got to talking about some mint colored jeggings that she looked at when she was at Aeropostale, but couldnt find the correct size, my wife said to her "well I know they have the size you need if you want to stop back by and get them", so after we left Rue-21 we made another stop at Aeropostale to find the mint colored jeggings.

After returning back to Aeropostale she soon found the mint colored jeans in her size, so again I walk up to the counter and say "i need to return the jeggings we just exchanged for these mint colored jeggings" and the manager then says "Do you have a reciept", and I said "I do for the other jeans but not for the jeggings", "can I see it" she asked so i said "sure ok". ( NOTE: Aeropostale return policy is merchandise must have tags still attached on clothing and may be returned without a reciept.)

She then says well the jeggings you returned earlier are only worth $8 dollars i then said "this is not the receipt for the jeggings i returned, this is only for the jeans" she then says "well your going to need to pay the difference" so I tell her "these are the same jeggings you just told me not 30 minutes ago was an even exchange, and the exchange had already been made.

Never the less I was not going to pay for something I already paid for so I said "I will just keep the jeggings that she exchanged for first, we do not need the mint colored jeggings if I have to pay more". What happens next is unbelievable, Aeropostale would not give me back the jeggings i exchanged for, nor could they give me the jeggings that we first went into the store with because they couldnt find them. So to make a long story short i paid for jeggings as one of my daughters Christmas presents and now she has one less present.....no jeggings.

Buyer Beware of Aeropostale stores!

LIVIDRead More
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