Alex and Ani Phone Number



 

Description

Customer Service Contact Information For Alex and Ani

Phone Number

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1-800-725-7822Press 0
 

Comments

 out of   based on 41 reviews.
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Date Rating Comment
7/28/2014 Alex and Ani - I purchased a number of bracelets a few months ago
I purchased a number of bracelets a few months ago and one of them broke. I contacted the customer service and they were able to look up my order number and tell me how to return since they are covered under a 1 year warranty. I couldn’t have asked for any better help then what I received. Thank you.

ShawnRead More
5/21/2014 Alex and Ani - Spike of Courage bracelet - one spike broke off
i received the Spike of Courage bracelet as a gift. One of the spikes broke off. I have been trying to get it fixed or replaced with no success. It was purchased @ a Hartson jewelry store and registered and I went there and they told me it was discontinued. I have visited several Alex and Ani stores in New Haven, CT and Westport, CT and Paper Stores in CT and no one has it or can get. I would like the same bangle and would like to know how to return the broken one and get a replacement of exact same bangle. No one seems to know what to do and I have gotten no positive answers, please help me and advice me on how to get a new bangle and how to go about it.
I like your items and especially love my Spike of Courage. I have the bangle and the broken off piece.

Julie CaraballoRead More
1/31/2014 Alex and Ani - Poorest customer service ever. I will never order
Poorest customer service ever. I will never order from them again. I have probably called 30 plus times and have never spoken with anyone. Number was either busy or left messages and no response. Sent emails as well. I recieved one response from an email saying that they would contact me. They NEVER DID.

TracyRead More
1/15/2014 Alex and ani are great bracelets that is my opinion
I think Alex and ani are great brackets that is just my opinion

Emily Read More
1/13/2014 Alex and Ani jewelry is very cute, but it does tarnish quickly
I think the jewelry is very cute, but agree with the comments about tarnished-looking the bracelets get quickly. Terrible customer service. I returned an item a month ago, never received my merchandise credit, and there was no communication. Have been trying off and on for a week to call - only to get a busy signal and when you keep hitting redial and finally do get through, the on-hold music is one same song, over and over and over. Took 25 minutes on hold before I spoke to a live person this morning - was told I would see my credit within 24 hours. Coincidence? I think not. I believe it's only because I had a tracking number and gave the rep the exact date and time they received the return. Time will tell if I have my credit by this time tomorrow - skeptically hopeful. Would not recommend buying online from this company.

KimRead More
1/12/2014 Alex and Ani - I have not heard back as well. Have a problem
I have not heard back as well. Have a problem with the cheap links they use on the actual charm. They are not closely fitted so I know many who have lost the charm. Not happy and no answers.

AnnRead More
1/10/2014 Alex and Ani - I ordered on 12/24/13 I have called and the number
I ordered on 12/24/13 I have called and the number is busy and I have emailed a few times no response. I just want an order update.

ramoRead More
1/10/2014 Alex and Ani Horrible - first & last time I order from them
Horrible - first & last time I order from them - still wating on order place on 12/29. They are quick to take the payment. Not even a email response on an order status. Not good business to conduct at all!!

ARRead More
1/9/2014 Apparently all orders recently place at Alex and Ani are shipping
1-401-633-1490......Apparently all orders recently placed are shipping today or tomorrow via 2 day air. The Girl who answered the phone sounded very stressed...

Alex and Ani Corporate Office Headquarters HQ Alex and Ani Inc. 2000 Chapel View Boulevard Cranston, Rhode Island 02920 USA Corporate Phone Number: 1-401-633-1490

I placed my order on 12/28....not impressed


JenRead More
1/9/2014 Alex and Ani agree, poor customer service!
agree, poor customer service. they cannot be reached by phone or email. shame on them.

LUCILLERead More
1/7/2014 Alex and Ani - I called the store in NY and the salesperson was very helpful
I called the store in NY, NY and the salesperson was very helpful. I agree customer service stinks.

LindaRead More
1/7/2014 Alex and Ani won't answer the phone
WHY WON'T THEY ANSWER THE PHONE OR RETURN EMAILS??? CAN WE REPORT THEM TO BETTER BUSINESS BUREAU? WE NEED SOME HELP IN THIS ISSUE AND ALSO IF THEY TARNISH SO FAST THEY NEED TO REPLACE THEM OR TELL US HOW TO FIX THEM. THEY ARE OBVIOUSLY NOT GOING TO ANSWER THE PHONE SO IT WILL ALWAYS BE BUSY AND THEY DO NOT RESPOND TO EMAIL, HOW DO YOU CALL THIS A REPUTABLE BUSINESS? WE ALL NEED HELP IN WHO TO CONTACT.

annRead More
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