Alitalia Phone Number



 

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Customer Service Contact Information For Alitalia

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1-800-223-5730Press *.
 

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 out of   based on 44 reviews.
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Date Rating Comment
9/2/2015 Alitalia - I asked for a window seat - No window - Bad Service
I asked for a window seat and was assigned seat 22A on an overnight flight to Rome from LAX. There was No window, just a wall that curved sharply so I couldn't even rest my head against it. On the floor, a large metal box was bolted to the floor where my feet should go. The flight was packed and I spent this flight not only unable to sleep, I couldn't reposition myself or even move. The food was horrible, seriously. The flight attendants were openly contemptuous toward the passengers. Not just one of them having a bad day, but the entire crew. I've never experienced anything like this. I will never fly this airline again, I am surprised they are still in business.

LisaRead More
7/27/2014 Alitalia - On a recent flight to Rome a child across the isle
On a recent flight to Rome a child across the isle from me vomited. I told her to ring the call button...but after looking up and seeing several were lit, began to assist. A steward was wheeling the beverage cart and I asked for assistance. I was told to wait until the beverage service was completed. I began assisting in wiping up with an airline blanket. A pile of dry napkins were dropped off to me. I went back to the now finished beverage service staff and said there was an ill passenger needing help (thinking maybe they didn't understand what I was trying to communicate.) I was told by the male steward, that he did not care. I repeated what he said to clarify I'd heard correctly. He said he did care, but he tapped on his watch saying that they were preparing the flight for landing. I dropped a second blanket in the beverage area and asked for a plastic bag. As I turned around to return to the sick child, I was yelled at to return and place the blanket in one of two places. I returned to continue clean up and was brought, more dry paper towels. When I asked for the stewards name, I was refused that information by him, and another stewardess, but reminded that they knew my name from my seat. What happened to blood-borne pathogen training, and what a disappointment that serving drinks took precedence over a sick passenger. Won't be flying with them again. July 3rd Flt. 1040 from JFK to Rome

They have itRead More
5/8/2014 Alitalia - I have never met with such complete incompetence
I have never met with such complete incompetence in my life in dealing with Customer Service Alitalia over a simple matter. The details of the ticket mix up are too long and too many. Suffice it to say that I am 36 hours before boarding a plane from Rome to Florence and the e-ticket I was promised yesterday has yet to arrive. Calling today I was met with the same drill as the agent yesterday...."Don't worry; it'll be ok; your ticket will arrive". Demands to speak to a supervisor were met with "he's not available". The background noise in the office sounded like they were operating from a tavern. The maddening repetitive music to sooth one's anger only made you angrier. I wouldn't fly on Alitalia, if it were the last airline in the world.

TinaRead More
4/3/2014 Alitalia - Hello, We got 2 tickets from Iran.Right now ,we
Hello,
We got 2 tickets from Iran.Right now ,we are in Canada.One of the passengers wants to return at april5th,but another one wants to stay ,and chages the departure date.In order to do that,we went to the travel agent .They told us thickets should be seperated first then you can change the date.Also,they told us we shold do it from Iran.However,the ticket's due is saturday April 5th,and alitalia will be closed till saturday since it is holiday in Iran.The ticket number is 0552400259272.Ali Mirsharifi wants to return but Saeideh Siamaknia wants to change its date.I can not understand why both tickets have a same file ,and we need to seperate them.also,I was wondering what we are supposed to do now.
Sincerely
Ali Mirsharifi

AliRead More
10/17/2013 Alitalia - On October 11, 2013 my wife and I returned from
On October 11, 2013 my wife and I returned from Rome on flight AZ 630. Our observations during this flight led us to feel that it was particularly bothersome for the stewardesses to make your customers feel valued and appreciated. There was minimal beverage service during the 11 hour flight. Stewardesses, when they did serve soft drinks or water, frequently walked the aisles without saying a word.
It was up to your passengers to get their attention. The food was atrocious.
Hopefully, management will view this as constructive criticism and observe the poor quality of service first hand. There was no welcoming attitude, common courtesy, professionalism or attention.
Passengers today become tomorrow's customers.

harryRead More
6/19/2013 Alitalia - Absolutely dreadful. I received a garbled message
Absolutely dreadful. I received a garbled message on my mobile saying something like change flight. No email communication so phoned Customer Service. David was clearly not very willing to help but my flight tomorrow had been changed from 18.50 to 09.30. I explained my business commitments could not accommodate this but he did say he'd put me on hold & make enquiries. He refused to take my number & call me back. However he came back with a 18.35 flight which during the conversation turned to being the 18.50 flight - the same original flight maybe - NO! AZ 247 not 243 and it was explained how lucky I was that Al Italia was not going to charge me for this change in reservation (what change? Nothing requested by me). The documents were sent for urgent re-issue. No email, nothing. I was told to use my original booking reference to book on line. This has failed tonight so I hope I'm actually on the flight - tomorrow will tell but whoever said you get what you pay for was so very right!!!



PennyRead More
10/30/2012 Alitalia - Lovely airline.Prompt efficient service at all
Lovely airline.Prompt efficient service at all times on a recent family trip to Venice.No question too difficult .I think it helps to Remember that airline staff have a difficult job dealing the rude and arrogant "Great unwashed" ,who if you read some of the reviews ,make ludicrous itineraries lugging tribes of family arouIngresing to make tight connections .

Cultured travellerRead More
10/19/2012 Alitalia - Yep. Completely agreed with all negative comments.
Yep. Completely agreed with all negative comments. Online reservation system is so outdated and managed by unprofessional people; my payment didn't go through on their side, but I've got confirmation without actual ticket,they kept my payment, didn't respond to my requests and so on. I wouldn't recommend anybody to deal with this company despite their cheaper prices ( Actually we've got what we've paid for-even worst )

Vladi BRead More
10/4/2012 ALITALIA CUSTOMER SERVICE IS THE MOST DISGUSTING
ALITALIA CUSTOMER SERVICE IS THE MOST DISGUSTING UNPROFESSIONAL COMPANY.
AS INSTRUCTED TO BY THE ALITALIA AGENT (THEIR POLICY IS IN CASE OF ILLNESS OR DEATH THEY ARE NO PENALTIES TO BE PAID) AFTER SENDING THEM PROOF OF A DEATH CERTIFICATE AND THEY CHANGED MY TICKET WITH NO CHARGE. THE MORNING OF TRAVEL I WAS TOLD: YOU EITHER PAY OR YOU DON'T FLY.FORCED TO PAY FOR AT THE AIRPORT $701.00. AFTER SO MANY EMAILS AND CONTINUOUSLY SENDING THEM ALL THE DOCUMENTS THAT THEY ARE REQUESTING... I'VE YET TO RECEIVE MY REFUND WHICH NOW THEY TELL ME THEY OWE. IT'S BEEN SINCE SEPT. OF 2011. FANNO SCIFFO

BRIANARead More
9/28/2012 To: head of Alitalia CompanyFrom: Khaled
To: head of Alitalia Company

From: Khaled Moharrem

Subject: Complaint

Dear Sir,

I am sending this complaint, knowing that I am dealing with a reputable company that is very keen about its reputation.

Your company sir has spoiled for me and my family (9 members) a lovely trip to Italy and France.

On Sunday the 2nd of September we were supposed to board the Alitalia flight no. AZ327 from Paris to Rome then join flight no. AZ894 From Rome to Cairo then in Cairo we were supposed to catch a flight to New York which leaves Cairo airport on the Monday the 3rd of September at 8 o'clock in the morning
However, Alitalia flight no. AZ327 from Paris to Rome was delayed for more than 2 hours. We informed the Alitalia office in Paris that we will not be able to catch our connection in Rome and the Alitalia representatives assured us that they will contact their office in Rome to inform them of the delay in order for the plane connecting flight to Cairo will wait for us especially that we are a large number of passengers. And then they informed us that they already called their office in Rome and that somebody will be waiting for us to get us to the gates as quickly as possible as the gates are very far away from the place we will be arriving at.

When we arrived to Rome, we found nobody waiting for us and our connecting flight was boarding so we ran as quick as possible taking into consideration that we had small children, an old man and women with us and the distance from where we landed till our gate (H14) is about 15 minutes walking distance.

When we arrived at the gate the plane had just took off. We then tried to contact the Alitalia officials at the gate to explain to them what happened and that they should have been waited for us, they did not care and were very rude telling us that we have to leave this boarding area in 5 minutes and that if we have a complaint we should go back to the Alitalia office at the departure area (which is far away) without caring of our situation and not even trying to comfort us in any way like offering a golf car or something similar although the representative saw that we had small children, women and an old man.

When we finally got back to the departure area the officer at the Alitalia office told us that they are not responsible for any promises given to us in Paris and that the only thing they can do is putting us on the next flight to Cairo which was on the following day meaning that in this case we will loose our flight to New York too and that they have no other solutions for us. They printed the new boarding passes which took them almost one hour and gave us papers for a reservation of a hotel in Rome without explaining where to go or how to reach the hotel and they closed the office while we were still standing at the office and told us that this is the maximum they can do. We went out of the airport to look for the bus that will take us to the hotel. This was very late at night almost reached midnight and it was raining and the small children, women and the old man had to walk in that rain to search for the bus. When we finally found the bus, it took us to a very poor hotel not suitable to spend the night there but we had to stay there till our next flight.

When we reached Cairo, we waited for our bags but none of the bags arrived

As a result:

1- We had a very long and tiring trip
2- We lost our connection to New York and did not find any available seats except after 14 days from the original day and we have to pay a penalty for this
3- Our bags were lost
I hope you take the suitable prompt action.

Waiting for your reply and action.

On behalf of my family

Chancellor Khaled Moharrem

N.B. I have all the boarding passes and the lost reservations, if you need it just send me and I will scan and send it back to you

Name of the members of the family(the passengers):

- Nabil Moharrem
- Khaled Moharrem
- Hassan Moharrem
- Omar Moharrem
- Mohamed Nabil Mohamed
- Heidy Wagdy Ibrahim
- Yassine Mohamed
- Ibrahim Mohamed




Khaled moharrem Read More
8/13/2012 Alitalia - IT IS THE WORST AIRLINE IN THE WORLD,IT IS TRUE
IT IS THE WORST AIRLINE IN THE WORLD,IT IS TRUE THE STAFF CAN NOT SPEAK ENGLISHG WELL ENOUGH,AND WHEN THEY GET STOCK THEY HANG UP ON YOU!!!!!!!THEIR BAGGAGE ALLOWANCE IS A JOKE COMPARED TO OTHER INTERNATIONAL AIRLINES!!!!!!!!!THEY SHOULD JUST PACK THEIR BAGS AND JOIN MIDDEL EASTERN COMPANIES,MAY BE THEY WILL LEARN A LESSON OR TWO FROM AIRLINES LIKE EMIRATES OR QATAR AIRWAYS BOTH OF WHICH ARE YOUNG AIRLINES,WHO KNOW HOW TO LOOK AFTER THEIR PASSANGERS,THE SO CALLED ITALIAN JOB IS DEAD AND BURIED AS FAR AS ALITALIA IS CONCERNED,I WILL NEVER EVER FLY WITH THEM,EVEN IF THEY GIVE ME A FREE FLIGHT OFFER,ONE MUST BE MAD TO CHOOSE SUCH A TERRIBLY MANAGED AIRLINE LIKE ALITALIA.I ONCE ARRIVED IN TEHRAN AIRPORT TO FLY OUT OF THIS DESTINATION,UP ON ARRIVAL IN THE AIRPORT PASSANGERS WERE TOLD THAT THE IS NO FLIGHT!!!!!!!!!!!!THE ITALIAN NATIONALS WERE RANTING AND RAVING BUT ALL THEIR OUT CRY WAS FALLING ON DEAF EARS,OF RUDE STAFF.

GABI OTTENBERGRead More
6/4/2012 just had second bad experience with alitalia
just had second bad experience with alitalia customer service. Not only is the staff ineffective, but also very rude, no manners and dont even speak English well enough. hilarious

s dRead More
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