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American Airlines

 

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1-800-433-7300 Press 0 at each prompt, ignoring messages.
 
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Comments

Date Comment
7/27/2010 On Sunday July 18, 2010 AA Flight 2021/18 leaving San Jose California at 7:25am arrival in Chicago Ohara IL at 1:30pm was ruined by the nasty attitude from the flight attendant name Stacy. She worked first class that day and she was rude, arrogant and unkind. Having a disability, she made me feel like I imposed on her time and she definitely let me know that she didn't want my kind on board. Her behavior put a black mark on your reputation. I hope this report does not go into the abyss with no action taken against Stacy who surely does not represent your sstandards. I was also puzzled about the carry on bag rule and the lack of help the flight attendants would give to a disabled person. The monitor constantly tells you to call an flight attendant to assist you with the overhead luggage but they stated clearly that they would not help me. Wow, what on earth is going on????? As I read the other comments about the flight attendants there really needs to be a revamping of the expectations of your employees and their attitutes. I will not fly with this airline again because it is not disabled friendly.
Trudy
7/24/2010 American Airlines employees are the most hateful,nasty people I have ever had the displeasure of doing business with. I bought a non stop a.m. flight only to be bumped down to a connecting flight with a five hour delay. (arrival time 10:pm!)They offered no compensation for the inconvenience, and told me "if I don't like it get a refund." These people were not even willing to discuss alternate options. But the worst part was speaking to this jerk named Mark Yarbourough, who would not stop talking long enough to even hear what my complaint was. Every time I tried to speak he interrupted me. Then he would tell me not to interrupt him! He yelled at me telling me what "he was not going to put up with." When I told him his customer service skills sucked, and he went on a 10 minute tirade about my "foul language". Since when is the word "sucks" foul language? This was an obvious diversion to avoid dealing with an unhappy customer. He refused to listen to anything I had to say, and chose to pick out unimportant words to harp on. This psycho later accused my wife of "talking about him in the background behind his back!?" What?! Hey, crazy guy, I DON'T KNOW YOU! This guy behaved in such a paranoid manner, I'm a little afraid to even fly with a company who would hire such emotionally disturbed people. Avoid American Airlines at all costs!
Flabbergasted
7/22/2010 One American Airline is SUCK!
Indira
7/18/2010 I personally don't know why this airline is still in operations. How hard is it to put a tagged bag and send it through to its destination? My bag stayed three days in Miami, with no sense of urgency to get it to me in the Dominican Republic. I had needed medicine, personal items and clothes, but that did not get it there any faster. I will continue to take vacations,however, I will never fly American Airlines again. I am warning many of my friends and family, to avoid the major headache that I encountered. Thank goodness there are other airlines, therefore, there are options.
Doesitmatter
6/23/2010 I was scheduled to travel to Atlanta, Georgia for the GC Session in June 22-July 4, 2010. My organization allowed all employees the opportunity to travel for this grand event. My ticket was purchased through a travel agency, pending my US visa application. May I say that I am a regular traveller (over 30 years)due to my family ties in the States and my job as Administrative Assistant(19 years). My then current US visa expired on may 30, 2010. Therefore I had to reapply. When I did this on June 1, I received an appointment on June 21 (3 weeks after the request through the electronic system). My organisation/employee was going to be closed within a few days to allow staff to travel from POS to Atlanta. with this in mind they went ahead and purchased my ticket, pending my success with the interview at the US Consulate. To our surprise, I was rejected. My ticket cost tt$8,275.00 and I was fortunate to save $tt3,000.00 to travel to another destination, but I am now left with a approximately tt$5,050.00 of which I hope your kind customer service will be able to refund to me. This is a lot of money to slip away from your 'grab'. I had no intention to travel within a year (the validity of the ticket). What's the use of the ticket if i do not have a US Visa. I also have to refund my employees for purchasing the ticket. PLEASE HELP... WE NEED THE MONEY!!!
CEE JAY
6/21/2010 AA is the best airline ever wooooooooooooow let go AA
john
6/9/2010 On 5/15/10 I was supposed to fly on American from Trinidad to Miami and then onto Chicago. When I arrived in Trinidad on a different air carrier I proceeded directly to the American Airlines desk. NO ONE WAS EVEN THERE. My flight was still on the ground and the desk closed AN HOUR BEFORE TAKE OFF. I did not make my flight because no one was there. I couldn't even find an American agent to help me. The international phone number given to me by the airport information desk didn't work on any of the pay phones either. A British Airlines agent had to tell me when the American desk would reopen! The next day I was told I would have to pay almost $700 on top of the flight I had already paid for otherwise I would most likely be waiting on stand by for 3 days in Trinidad. They informed me the charge was because I was being up graded in class. I asked if I was now riding in 1st class and they said no. It was because the flight was already full...I got on the flight and I had the entire row to myself. I talked to agents & had it documented in Trinidad and Chicago and they said they couldn't help me resolve the issue. I attempted to contact the company via their on line complaint forum and didn't even get a confirmation. I have also faxed them all the information needed to resolve it. Now, I just called to see if it had been recieved and was told there was no way to find out if it was as there was no phone number to follow up with the appropriate parties.
cheetah
6/2/2010 6/2/10 AA has spoiled our trip to Europe already. We had great flight arrangements and they changed our fright from SD to JFK to SD to Chicago and we gave up great seats together. Now my husband and I are not sitting together on a 9 hour flight to Rome because the 767 could not accommodate us. They are saving the prime seats for full fare passengers who fly a lot. We pay the same fare but it is based on flying miles. Unfair AA does it again.
Elena
6/2/2010 I have never been more insulted in my entire life!! My son was to fly out of the Lafayette Louisiana airport (American Eagle) ,we were late because of a traffic accident.we arrived at 2:45 his flight left at 3:30 I was hoping it being such a small airport they could get him on,when we arrived at the airport there was no one at the ticket desk we had them paged several times but no one came.Finally after about 40 min and the plain leaving . five people come through the doors talking and laughing ,two of them busy texting on there cells,never once did they acknowledge me or the people with me.I had to say excuse me why wasn't there anyone here for so long .The man said we was busy. I then told him were were late and needed to try and catch the next plain,i was told we couldn't and he was absolutely rude as hell i then asked to speak to his supervisor,Only to get a man that was sarcastic and yelling at me he told me he did step to the counter and no on was there ! I,my daughter ,son in law and son all looked at each other in disbelief,i said sir you did at no time come to the desk,he then called me a liar as other people in the airport stared.I asked to talk to his supervisor and he told me he was it there wasn't any other supervisor... My son in law then stepped up and told him not to talk to me that way,my son in law said what do you mean like your talking to her? He then told the security officer to take us out of the airport and we couldn't even fly out of there ever...now you tell me that that is customer service,,,I will never fly with this company again......The worst customer service I've ever seem hands down!
lisa
5/9/2010 Reading some of these comments makes me realize what American Airlines Employees have to contend with. Especially the fire. The woman should have tended to her daughter rather than the fight attendant under duress, rushing with a fire extinguisher had to order the child to sit down. I too have experienced frustration with the web site. I just Call and keep hitting O until I get a person. Yes, the web site sucks. Each year we are charged $10:00 to $20.00 to schedule OVER THE PHONE my wife's Air Mile-flight Round Trip from DFW to Calif.. Sword fighting the website is just too hard on the Blood Pressure. Most of the problems fall into the lap of management. As I said for years, Stupidity in ;Management is the norm. Intelligent management is a rarity. Too many years of heavy handed management vs a militant Union has created a contentious relationship between Employees and management. SMART MANAGEMENT would do something about the accursed web site. I flew American Airlines for years out of Love & DFW. Considered their on board service to be head and shoulders better when compared to Braniff, Delta or Eastern.
TriumphNut
5/2/2010 We had a flight from Ft.Lauderdale to Chicago on Monday 4-19-10 it was scheduled to take off at 7:30p.m. We were delayed over 3 hours, being told that it was a maintanence problem in Chicago. We were told that AA would comp us for the delay. Please advise.
Aimee Poppenga
4/29/2010 RE: Flight 81 from London Heathrow to Dallas Fort Worth. On April 25th, 2010, my husband Richard and I awaited our next flight in the crowded waiting room at Heathrow. My husband walked around the end of the row of seats to check on our flight schedule when he tripped on a suitcase lying on the fllor and hit the floor HARD. Nearby people called for help and notified me of the accident. We were subsequently given a ride by electric car to the distant gate and there I requested a wheel chair, as Richard was in great pain, his knee was swelling, and he could not walk onto the plane. Once settled in our seats, two of the attendants gave him frequent attention during the 9 hour flight, providing ice packs to his knee, supplying him with coffee and checking on him frequently. Once at our destination they called for a wheelchair and he was taken into the terminal, then with the help of a terminal assistant, he was wheeled to the carrousel to pick up our luggage and on to the next gate for the final flight, DFW-Reno. We were able to thank the two female attendants again, one with long blond hair, the other with short dark hair, as they walked past us into the terminal, but we didn't get their names. We want AA to know how grateful we were for the womens' caring and attention to my husband in his hours of need. The Doc says there are no broken bones and he is healing with the help of a walker and cane.
Joan
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