American Airlines Phone Number



 

Description


American AirlinesĀ® Customer Service Phone Number:

1-800-433-7300

American Airlines is part of the AMR Corporation. American Airlines provides airline jet service to approximately 160 destinations throughout North America, the Caribbean, Latin America, Europe and Asia.

American Airlines USA Corporate
AMR
4333 Amon Carter Blvd.
Fort Worth, TX 76155

More Phone Numbers
Corporate Phone Number: 1-817-963-1234 and 1-800-433-7300
Fax Number: 1-817-967-9641
Email Address: [email protected]
Web Services & Tech Support: 1-800-222-2377 Option 1
AA Advantage: 1-800-882-8880
Refund Customer Service: 1-918-254-3777
User Provided Numbers: 1-800-535-5225

Phone Number

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1-800-433-7300Press 0 at each prompt, ignoring messages.
 

Comments

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Date Rating Comment
4/11/2017 American Airlines - I want to say thank you from the bottom of my
I want to say thank you from the bottom of my heart to American airlines. my husband had a knee injury after vacation was booked. he needed a wheelchair because of the long walks at airports. we arrived at phila.pa airport on april3 2017 asked for a chair was treated like royalty from then on until we reached florida. coming home the same thing. what could have been a disaster ending up superb. once again thank you.

lorraineRead More
3/8/2017 American Airlines - Flight 1181 from DFW to DAY March 1 6:50 pm.
Flight 1181 from DFW to DAY March 1 6:50 pm. Delay in flight time and boarding. Confusion with being sent to another gate then back to the first one assigned. Not much of a concern as I realize this happens from time to time. Biggest concern was that a passenger boarded extremely intoxicated (could not walk straight and bumping into other passengers). He moved to an exit row seat after cabin doors closed. I informed the male flight attendant who went and talked to the passenger and then told me he would keep an eye on him. My concern was not for the drunk passenger at all. My concern was his ability to open the emergency exit door in case of an emergency.

VictoriaRead More
3/7/2017 American Airlines - After booking agent losing one of our boarding
After booking agent losing one of our boarding passes, TSA hold UPS and our flight departing prematurely we missed our flight. The American Airline personnel are entirely unhelpful and now we must stay overnight in Miami at $160.00 and worse, our luggage went to Port Au Prince Haiti. Lady at gate C14 said luggage would go on to Haiti. Lady at gate C13 says luggage will be held at Miami. Totally disgusted, Delta here we come.

DavidRead More
2/27/2017 American Airlines - We went to Cancun, everything was very good on
We went to Cancun, everything was very good on trip from DFW to Cancun, 1st class was excellent. Got seat assignment coming back, got to the airport, had no seats, got bumped. Spent 8 hours in airport waiting on 3rd flight later back to DFW. Nobody in American could tell us what happened to our seats. When we got back to DFW our luggage was still in Cancun.

EddieRead More
2/26/2017 American Airlines - Talked to several gate agents about bereavement
Talked to several gate agents about bereavement fare (traveling for my mother's death and had a death certificate) and all seemed clueless, directing me to customer service. Going through Charlotte, stopped at Customer Service Desk and they were clueless (I honestly don't think the guy there knew what bereavement was) and he directed me to a gate agent. When I told him the gates had directed me to him, he got a bit argumentative and was completely non-helpful and even obnoxious. A terrible experience, especially given the nature of my question. So incredibly insensitive.

MichaelRead More
1/19/2017 American Airlines - This was my first time flying with American
This was my first time flying with American Airlines We had a great flight on American Airlines. Leaving Greensboro on January 8 at 6;50 am with 8inches of snow on the ground going to Miami to take a cruise , we didn't know if our flight would be cancel. We took off with know problem, we had a woman pilot, she was great no problem. Good flight. We left Miami Saturday night January 14 at 9;50pmon flight 3833. Our flight attendance Nick was the best. When we got on the plane he greeted everyone with a big smile. A smile goes a long way when you have been in a airport for 8 hrs. Nick was very professional, he made sure his passengers was taken care of, he ask all of us if we need anything and let us know exactly were he was at all time. We was a group 10 , everyone was talking about how kind and attentive Nick was to each passenger. I commend Nick for a job well done. Pilot was great also, we had no problem. Will be flying on American again. Thanks for your great service

RobertaRead More
1/9/2017 American Airlines - Left cash on plane, in Charlotte, NC at Gate C18
Left cash on plane, in Charlotte, NC at Gate C18 yesterday 01/08/16. Attendant went to look, came back and body language was extremely unusal and he did not make any eye contact with me. Naturally the cash was not found.

Called customer service for another issue and the guy on the phone acted annoyed right away.

AlRead More
1/7/2017 American Airlines - My daughter's flight got cancelled almost 3 HOURS
My daughter's flight got cancelled almost 3 HOURS AGO and they still haven't given anyone their luggage back yet. There are no more flights to Eugene today from LAX so there is no chance she could be moved to another flight sooooooo why aren't they giving the bags back??? I am out of town and can't get to the airport to help and she is too young to effectively handle this. We tried calling American Airlines and they simply have NO customer service. No one was helpful. No one at reservations, no one at the baggage claim phone number. They don't even have a dedicated customer service department!! What??????? This is ridiculous. Thanks, American for no help or even a direct answer.

DonnaRead More
1/7/2017 American Airlines - Flight yesterday: I responded to a medical
Flight yesterday: I responded to a medical emergency onboard at the pleading of the steward. I am a nurse. I rendered assistance to a passenger that appeared to have something contagious. The steward and pilot we great. We did a medical landing and medics met us ath the ramp. I have been exposed to something from some one traveling from South Africa that was very ill. American Airlines did nothing to say thanks. I did not assist for gain. I am dedicated to helping others. But not even a pair of gloves to put on. I am now worried and my colleges feel I should report to the Center for Disease control. I tried to call American Airlines Customer services. NO such live person or recording. I went online and after 2 hours filling out forms it would cut me off stating error. This was the third leg of 4 flights. I had issues with each flight. American Airlines needs to improve.

Good Samaritan Read More
1/6/2017 American Airlines - While booking a flight for my son and I, the page
While booking a flight for my son and I, the page would not let me accept the insurance policy. This continues for a considerable amount of time regardless of accepting or rejecting the insurance. When I call technical support I am told that this issue has been occurring and get apologies when the tech can not fix the issue. I am connected to an agent who can see what I was attempting to do online and completes the purchase at the Internet rate. I am told I will have a confirmation within 24 hours.

The next evening when I have no confirmation I call again and am told by agent Rose Taylor that the reservation was cancelled. She is very helpful and apologetic when she again sees all the information I entered; she again gives me the same flight and rate.

While I am pleased with agent Taylor, I am very frustrated that I spent at least 90 minutes between the 2 evenings trying to get and the repurchase these tickets. I also am hoping for an explanation as to why my reservation was cancelled.

Linda the supervisor explains that it was cancelled from the Internet 2 minutes after it was purchased. This is clearly infuriating because the internet probably timed out without me ever making the purchase on line. This is why I said I was calling in the first place.

Linda had no real answers other than to insist that they followed policy. Maybe, but their policy cost me a tremendous amount of time to book a flight twice. I also have to worry about being double billed.

I am not sure what I wanted from the manager but maybe some recognition that this is a large inconvenience and really difficult for a person to understand how this would happen. Instead, while she had no answers for me she was clearly put out that I was calling, even though my call did emphatically state how helpful the second agent was.

It was just a clear message of buy the ticket and be happy with it. We are not interested in any of the troubles our system caused you.

BillRead More
1/3/2017 American Airlines - My grand daughter was on a week long trip with a
My grand daughter was on a week long trip with a group to London for the New Year Day parade. On the flight back her AA flight was canceled in Philadelphia. So she is scheduled for school the next morning and no way to get to St Louis which is actually five hours from her home. Now she has been sitting for a couple of hours in the plane waiting to go to New York...and try to catch a plane to St Louis..now she has been told that the plane is delayed. But that the next flight she is trying to catch is also delayed so they have no idea when she will get to St Louis anyway. AA doesn't care about it's customers. That is plain to see.

VictoriaRead More
12/28/2016 American Airlines - On 12/26/16, I was on AA flight #2389 out of
On 12/26/16, I was on AA flight #2389 out of Dallas/Ft. Worth originating in Philadelphia wth destination of John Wayne airport. PNR: DUNQJW. The date of purchase was 11/27/16. I had to purchase a middle seat. The roundtrip price for myself and my husband was $1,574.47.
Unfortunately the passenger on the window side was approximately 350 lbs with a very large waist/hips. She required a seat belt extender. She was literally spilling over into half of my seat. Even sitting as close as I politely could to the passenger on the aisle, her body was pressing into me and my left arm was actually resting on her. It was fortunate for the 2 on either side that I only weigh 100lbs.
Needless to say, it was one of the more uncomfortable and claustrophobic plane rides I've ever had, I feel that since I only had half a seat, I should only have to pay half the price for that leg of the trip.
Also, might I suggest a BMI or waist circumference limit to better match the passenger to the seat width. Perhaps if the passenger exceeds that limit, they can have the option to purchase the adjacent seat. Or have some seats that are wider than the average seat for the obese patron.
Thank you for your consideration.

Sincerely,
Amanda Marmolejo


AmandaRead More
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