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Amtrak

 

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Date Comment
7/27/2010 Could have written a wonderful review if we had not made a return trip. Sad what a difference the crew make under the same circumstance, on a very recent Coast Starlight trip. Until then I was a advocate of that trip. No more. We have traveled by train from a 30 day Rail Pass in Europe, then a rail trip from London to throughout Scotland and Wales....and another trip across Canada from Nova Scotia to Vancouver, BC and a previous Coast Starlight only to Portland from Los Angeles and then onto the Empire Builder to Red Wing Minnesota. So one could say that we are somewhat experienced at riding the rails. We had wonderful times on these trip's, some were better than others of course, and we have aged making travel not as easy as in previous years. I will admit to that... but the following recent experience I am certain you should know about. I documented the events in an effort to be accurate. We left Santa Ana CA on Train 763 Pacific Surfliner, Tuesday, July 6, at 7:57AM to LA and was just fine and it arrived on time plus Porter and Red Caps more than accommodating to get us to our next train even though we were early. /;-) for the Coast Starlight. The Coast Starlight (Northbound) Train 14, was ready for us early and even though we discovered it was not the sleeper we had wanted / needed the staff made every effort to move us to another compartment more suitable albeit a bit more costly, they took care of it all. Our train #14, Car 1431, Room 'A' was all done by our train porter a young lady named RACHEL. Who worked quickly and with amazing strength to get us settled and assured us that we would be assisted by Conductor 'Wendy' as soon as their 'getting started' routines were in place. That all did happen with no effort on our part. "Wendy was so Professional" It was a wonderful trip North through the beauty of California, Oregon and Washington States. We ate in the Parlor car primarily because it was the closest to our sleeper, and like I said we are old and must be more cautious in moving about a moving train. The Parlor car host was a man named 'Greg' who could not have been more gracious, or helpful, he made the trip down the corridors of the sleepers to get any meal reservations and assist with any dining or food concerns. He was busier than a cat covering but made the effort to be sure we would be assisted with time and menu selection. Admittedly a couple of seniors can be a bit needy, he assisted us patiently. A real asset to Amtrak Coast Starlight. Let me say again he WORKED HARD! In those 30 hours these three people did everything in their power to make these two old folks with some disabilities comfortable one what may very well be our last train trip. When when we arrived in Seattle RACHEL made the extra effort to be sure we were settled in the cart of a Red Cap who took us to our luggage area and assisted with that and got a Cab who assisted with luggage and got us to our hotel. I hope I tipped them all well, they deserved it. I think I did. You seldom meet service folks who help like these folks did. Now let me tell you a different story about the Southbound July 15th, 9:45AM Train 11, Car 1132, Room 'E' (Again we had to change rooms and luck again we were able to get the Room 'E' but this time instead of the assist after we boarded we had to stand in line in the station... which is all right but assisting us to the right cabin and then taking care of business was much more comfortable for us. As we waited for the overdue train we did manage to wave down 'THE PORTER' I believe there was only one in the whole station to assist boarding folks and he said 'sit right there',I will come back and get you when it is ready to board.' He did and that was a good thing as the car 1132 was a long way down the track. OK when one has assist. Now it all changes. We had a Car Porter by the name of Paul, who was more involved in talking than working and his topic was how great he was... he was indifferent to service and the only thing we did ask for after our bed be pulled was to have our moening meal in our sleeper compartment... we heard the call "Paul, your take out breakfast is ready" and it was nearly an hour after that the cold breakfast arrived, no juice, no coffee, and a feeble reason for the delay, because we heard his chat going on in the corridor. He simply forgot about it! We decided not to use the Parlor car on this return trip as the Parlor Car attendant 'Nanette' was very indifferent if you ate in her car or not announcing over the speakers, that if you want to reserve a meal there you needed to come down to the car and do it, (the Parlor Car was four sleepers down,) meaning then we take twelve trips a day down to her car once each meal, to set the reservation and once to get the meal three times a day... twelve times a day in a moving train through four sleepers and back was a bit much for elderly no matter how willing. She also became very snippint if you got in her way passing through her car to get to the dinning car!. If you wanted to take your meal reservation in her car , her mood was different. We elected to avoid the Parlor Car at all costs. Last and thank goodness least, we ate in the dinning car, it was obvious there they ALL had an attitude! Tired maybe I don't know, there was one nice young lady 'Ursula' and I asked her how long she had been there and she said she was NEW, I could tell, and reminded her not to let her coworkers attitude rub off on her. She knew something was 'wrong' but had not been there long enough to know what! Let me give you just one example of the dining car experience. There were othes, but this topped all. You may or may not know that at lunch and dinner they use little baskets and plates for condiments like salad dressings, in one basket and ketchup, mayo, and mustard in another, and so on. Well, my husband and I had the very nice Angus Burger for lunch, alas my little basket had only mustard, I stopped a waiter and said, " we have only mustard in this basket" pointing it out to him, and "I use ketchup"... he gave me a look and grabbed three ketchup from another tables basket, and threw it on our table and said sarcastically "now you have it!" I was shocked, I am not used to having food thrown at me, I had expected he would take the basket and fill t with mayo, ketchup, and whatever else it was to hold and bring it back (my husband also like the mayo on his hamburger) not to be had. His name was "MAURICE" or Morris, I did not see his nameplate close enough but heard his name called. Then when we asked to make our diner reservation before we walked back to our car, we could but nothing after 5PM as they had to get ready for trip end, and it was 2:30 then. So if we were to eat diner it would have to be 2-1/2 hours from lunch. We went without our dinner. Worst train trip I ever had! From Sleeper Car Porter to Parlor Car Hostess to Dining Car Waiter, hard to believe that much bad service on one Coast Starlight Southbound trip. Shame on them all. I waitressed for years until I became a Nurse, and never treated a customer or a patient with such disrespect. I as an RN am in the practice of making assessments and try to give the benefit of doubt! This crowd needs to be separated and the waiter that throws food at travelers needs to be fired! Shame on them all and get the new gal Ursula away from them, she deserves to work with that Northbound crew if she is going to do it all right! I felt you needed to know what goes on on some trains.
Mary Pat DeGroodt RN
7/23/2010 How can you check a disable round Trip Fare online?
Mistro26@gmail.com
7/14/2010 Last Thursday, and again on Monday, I traveled between Hartford, CT and Washington, DC. As a newly handicapped person traveling with a scooter, I was somewhat apprehensive of the trip. What I can tell you is how well I was treated by RR personnel, both red caps and conductors, in Hartford, New Haven and DC. They did all that they could to make my trip more comfortable and pleasant. I tip my hat off to them and again, thank them.
Sally
7/7/2010 My daughter traveled as an unaccompanied minor from New Carrolton, MD to Wilmington DE during the 4th of July weekend. I paid the full-adult fare and filled out all the forms since she is minor and walked her to the platform and handed her over to the conductor who is responsible for getting my child from point A to point B. My daughter was supposed to sit with the conductor. When she was scheduled to arrive my brother texted me to say she didn't get off the train and he was at the ticket counter. I immediately called my daughter who informed me she missed her stop. I asked her how and she said no one told her it was here stop. I told her to put the conductor on the phone who preceded to tell me it was my daughter's fault for having her iPod on. I asked her wasn't she responsible to get my daughter from A to B and why she didn't get her at the stop and hand her over to the ticket agent. The conductor said, are you ready? She forgot and my daughter was sitting right across from her. Needless to say I wanted blood especially with that answer and I thank God I couldn't get ahold of that woman because I probably would have went to jail. Well they did get my daughter on another train and her return went smoothly. I called the customer service number and filed a complaint on the day it happened and the lady said to mail in the ticket stubs for a refund. I told my daugther to make sure she gets her ticket stubs, when we were leaving the station I asked her for the stubs and she said the conductor took them and didn't return them to her when she asked for them. Amtrak you have a lot of work to do.
AB
7/7/2010 Has anyone travled on the "Noreaster" from Boston to Portland Maine? Is it suitable for children or do they serve alcohol? Thanks!
stareng
6/30/2010 Recently my Mother, sister and I traveled from Princton Il to Reno Nevada. We left on the number 5 train on June 4th the train did leave one hour late, (for us not a big deal). The number five train was nice and the crew was very polite except for the dining car head person (Tony) he was nasty and rude. This was our first time on a train and didn't have a clue as to how thing worked, and no one was telling us a thing therefore we went to the dining car to inquire about reservation and he was an (we will not say), to say the least we were glad we packed a cooler, never ate in the number 5 dining car. Besides him and the one hour late leave time we enjoyed our trip to Reno (arrived there early) We came home on the number six train (it could use some work) but we were keep informed from the time we arrived at the train depot in Reno to announcements on the train. The dining head person was wonderful (we did eat in the dining car on the number six) and the lounge snack car person was great all the crew was great, we were delayed getting home by 5 hours due to Mother Nature and the crew keep us informed all the way as to what was going on and that was greatly appreciated. Would I recommend train travel YES Thank You Cin, Pen, and Mom
Cindy
6/29/2010 6/29/2010 My group traveled to Chicago and back on the City of New Orleans this weekend. The trains used need to be de-commissioned. The appearance of the sleeper cars is deplorable. There was mold on the restroom floor and dirt on the windows in the cabin. Things promised on the website never materialized. Do not be deceived by their advertisement. We had to smell contents of an overflowed toilet the entire trip home. PLUS, there was no food served in the diner or lounge car. Thank goodness we had a pleasant experience absent the train rides. AMTRAK - get it together!
Connie
6/25/2010 I was arrested today by an Amtrak employee after leaving the Amtrak Station in Miami today (June 24th). I had taken a train from Tampa to Miami. Then I got my luggage at the Miami station. I repacked some beside the luggage carousel, and while doing so a female employee asked me if I needed assistance. I said no, but asked and got directions to the bus. Many other people were getting their luggage, too. No one asked for baggage or claim tickets. After leaving the building, I was approached by a Black male, about 5'10", 200 lbs., wearing a white wrinked Amtrak uniform shirt that did not fit him and was not tucked in and other clothes that did not match. He accused me in public of stealing luggage. (I was now at the parking lot.) He asked for my claim tickets. I gave him all three I had that were stapled with my ticket stub. He said I had to give him baggage tickets, too. He said he had seen me inside getting luggage with everyone else, but he had waited until I was outside to ask for anything because I had stolen luggage. I gave him one baggage ticket I had picked up off the floor because I though it might have been mine. I had picked up a few things off the floor because I thought it was rude to leave trash. He took another off my luggage, and said I needed baggage tickets for everything, including my computer. All this was in public. I did not have anything for the computer because I had taken it on the train. He said I could not leave because I had stolen luggage, again in public. I told him that I would not give him anything (he was the thief, not me, but I did not say that). I told him I was going to the bus stop as another employee had explained. The Amtrak employee again said I could not leave because I had stolen luggage. I again refused to give him anything (since he was the would-be thief), and I went to the bus stop after calling the police. The police arrived and the employee (he really was!) told them I had only given him two claim tickets. Now I realized he was also a liar. I was told by the police that I could not leave, and so I was put under arrest. The Amtrak employee then admitted to lying, and I was allowed to leave after giving a luggage ticket. I do not know if anyone got all my luggage tickets, but the Amtrak employee did get all three claim tickets the first time, and the police caught him lying. I was finally allowed to leave with my luggage, carry-ons, and computer. The Amtrak employee was not charged with his crimes, but he should have been. I had not stolen anything, but Amtrak's employee tried to steal from me, falsely accused me of stealing in public, falsely arrested me, and lied to police. What should have been a five hour trip took about ten hours altogether, and I was now left stranded at the Amtrak Station that was now closed and dark, and I had missed the bus. I had to make a dozen phone calls in the dark and beg for assistance to get help there since I did not know how to leave at such a late hour.
Laurie
6/24/2010 Train 2122 scheduled to leave Wash DC at 5:05 was delayed I subsequently got on train number 196 which broke Down I want a refund this is horrible service
Paul
6/24/2010 My wife, daughter and I were unable to attend President Obama's Inagural Ball so in February of 2010 we decided to schedule a tour of the White House. On june 16th, 2010 we were all looking forward to our first trip to Washington D.C. from Springfield, Illinois by train, and reserved 2 roomettes for the Chicago, Washington D.C. leg of our trip. We boarded train 30 Capitol Limited, car 3000, roomettes 11 & 12 where our Conductor Art introduced himself and advised that the train was full. He asked for our patience as they were understaffed. Art explained the accomodations and dinner arrangements. He was very pleasant and patient, even though several other customers were following him, rude, and all asking him questions at the same time. He politely told them that he would get to everyone. He later came back to turn our beds down for us. I informed him that the air conditioning was not working and it was hot in our roomette. Art said other customers were complaining about the air conditioning as well and it was being looked into. It never got fixed. I slept on the top bunk and my wife on the bottom. My daughter slept in the roomette across from us. All three of us had a miserable first night. I tossed and turned all night long, getting very little sleep. I decided that my first train ride in a sleeper was a disaster. When we finially did reach Washingto D.C., I was tired, irritable and not pleased with my vacation arrangements. If it were not for employees like Art, Stephanie and Michael in the Dinning Car, I am sure I would choose another mode of transportation in the future. However, They were so accomodating and caring, even though other customers were rude, demanding and inconsiderate. When we boarded train 29 on June 21, 2010 for our return home, Stephanie and Michael came to our roomette and greeted us. I was advised that Art was off for the day and Shondra was working in his place. She was very friendly as well. While I'm not sure if we will ever tavel such a distance by train again, I am thankful for the kindness, perosnal attention and care given by Art, Stephanie, Michael and Shondra. They made a disasterous situation bareable. Ralph, Zettie & Angela
Ralph, Zettie & Angela
6/21/2010 I took my parents to St.Louis to catch the Amtrak to Dallas. It was a cluster from beginning to end. My sister who lives in Dallas called Amtrak to purchase the tickets, so that she could make sure that our parents were taken care of as our mother is in a wheelchair and our father cannot walk long distance and has poor balance. She was assured that they would be taken care. I took them to the Amtrak station in St.Louis, when they looked at their tickets they said that they were seated on the top deck and would have to climb 6-7 steps to get up there. They are saying this while looking at my mother sitting in a wheelchair!!! They come back a bit later and say that they now have them seated below....ok we are getting somewhere. They also told us to stay seated in the waiting area and an attendant would bring a golf cart to get them to the tracks as it is a long walk with escalators or elevators. Good, I am feeling better about all this; that is until they have called everyone to board train 21 and we are still sitting there. Now they are announcing that this is the last call for train 21, so my husband and I are now in a panic to get them to the plantform to board the train. We barely make it and they are yelliing to hurry up, the train is leaving!!! There is a foot gap between the platform and the train...the attendant asked my mother if she can get out of her wheelchair and step across, because she doesn't want to get the ramp...it is too heavy and they are running late. Yes 40 minutes late!!! It takes all of us to get my mom across the gap, while they are still yelling to hurry up. My parents are put in seats that are broken, they will not recline, they have a 15 hour ride!!! Did they have anyone come see if they needed anything...no. Did anyone see if they needed a drink or food, since the food car was on the top deck....no. I am the director of a public bus transit system; I can tell you that people with disabilities ALWAYS come first with us. Amtrak you disappointed me and if you treat all people with disabilities like my parents were treated - you are giving public transportation a bad name.
Sheila
6/17/2010 Good morning, I booked and travelled on the 67 Service from Washington DC to Richmond, Staples Mill today, and although the train was on time, clean and it was a nice trip it was ruined by the lady serving in the restuarant car, I am sure she went to the school of being miserable, I am a British Holiday maker and and I have not seen such an attitude from someone representing a national company in many years, I do not normally write and complain, but she was such a miserable so and so its time she was sent to customer services, I was not the only one in the carriage to mention her attitude - I was also in Business Class - not sure how I would have been treated if I had been in coach - come on Amtrak sort this perosn out she represents you!
Larry the Limey
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