Asurion Phone Number



 

Description

Asurion is dedicated to protecting you from loss, in the wireless and electronic equipment category. You can protect all of your technology and data with Asurion. To Reach Asurion, please call the numbers listed for your specific wireless carrier:

User Provided Phone Number: 1-816-237-3000 and pushing 2
Asurion AT&T 1-888-562-8662
Alltel Wireless 1-888-723-3360
Boost Mobile 1-866-862-3397
Cellular One - San Luis Obispo 1-866-240-6668
Cellular One- Mobile Guard 1-866-281-0858
Centennial Wireless 1-800-600-3634
Centennial Wireless - Puerto Rico 1-800-779-1568
Claro 1-877-359-4263
Clearwire 1-866-419-5477
Comcast 1-877-262-4390
Edge Wireless 1-866-207-5049
MetroPCS 1-866-862-3397
Palm 1-800-881-7256
Qwest Wireless 1-877-943-8444
Rural Cellular 1-888-216-4393
Sprint 1-800-584-3666
T-Mobile 1-866-268-7221
Telus 1-866-281-4537
Time Warner 1-866-280-8336
Verizon Wireless 1-888-881-2622

Phone Number

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Comments

 out of  based on 151 reviews.
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6/26/2017 Asurion - Absolutely worthless company the first claim I
Absolutely worthless company the first claim I filed last year for my husbands phone took three months for them to send a phone. Trying to file a claim for myself and they send an email stating that "unfortunately we are unable to accept your Submitted Documentation. If you provided an email address please check your email for more details"
Four days later and still no email with "more details". Will be canceling insurance Asurion used to be a good company to deal with had great customer service no hassles and was timely what happened?

Kate Read More
3/14/2017 Asurion - I purchased an iphone 6 1 year ago from verizon
I purchased an iphone 6 1 year ago from verizon and i elected the full protection assurion insurance with the purchase of the phone. One year later I dropped the phone in the toilet and it malfunctioned. After a full day of filing a phone claim and providing oodles of information I still have no resolution from assurion. first they said i did not have coverage for the phone i am using. At the end of the day I guess the staff wanted to go home and did not resolve the issues we discussed. I remember when Assurion was a better company.

Mary Read More
1/31/2017 Asurion - Horrible horrible. Just flush ur $ & skip this
Horrible horrible. Just flush ur $ & skip this "insurance" ... c/s was friendly enough but had a list of unrelated personal questions "to ensure MY security" -- WHOSE?!? Absolutely untrue. Illogical, fact-devoid chat followed. Was eliminated from phone insurance claim process. Process felt invasive. Troubling. This is not insurance as i have ever EVER seen. Whatta waste of $$ & time. :-(

SayNoToAsurian Read More
11/29/2016 Asurion - Bunch of idiots. These MFs did not send me a
Bunch of idiots. These MFs did not send me a phone for 3 weeks! WTF???...Got the phone and it was a flip phone from the early 2000s and it didnt work! Wow. Called them up and the lady stated that my phone was on back order and thats why i received something off the set of Antique Roadshow. Its been 2 weeks now and still nada. Bunch of idiots

sick of idiots Read More
9/26/2016 Asurion - Terrible service. They sent me a bent phone with
Terrible service. They sent me a bent phone with white marks on the screen and it dies at 40%. Do they not look over these phones before they send them out? VERY obviously bent. I didn't open the product within 7 days because I had a working phone at the time and noticed it a week late and so they said I had to pay $150.00 for a new one. No way should someone have to pay for a new phone because they sent a busted one. I already paid the original $150 thinking I would get a working, straight phone. Very rude over the phone and was not willing to work with me even a little bit. I work in customer service and it's sad to see customers get treated like they are clueless and are not willing to help when THEY sent me a crap phone.

MO Read More
9/25/2016 Asurion - Have had this insurance for many years. Each time
Have had this insurance for many years. Each time have had to use it their response has been awesome. I wish every company was as good as this. WAY TO GO thanks. Wish I could give 10 stars!

suli Read More
9/3/2016 Asurion - The federal government needs to shut this company
The federal government needs to shut this company down, like yesterday! I can not give this company a less than 0 rating!!!!

M. Lewis Read More
7/26/2016 Asurion - what a pain in the ass. made a claim because my
what a pain in the ass. made a claim because my droid turbo 2 had issues with the charging port.(quit charging). the filing a claim process took 4 days, via computer. once it was processed and my $149 deductible was processed it showed up the next morning. took 30 minutes to transfer service over to the replacement phone. So I tried out all the functions of my phone and found out that the external speaker wasn't working, plugged it into stand alone speakers and that didn't work either. pressing the speaker function actually made it quieter and distorted. so I called assurion got hung up on 3 times after waiting to talk to somebody and being transferred to warranty division. the fourth try resulted in me getting transferred to Verizon wireless, in which he placed the call and stayed on the line until we got somebody to resolve the issue. end result is they are sending another replacement phone tomorrow. they said this phone was a new phone when they sent it.. on the verge of cancelling my claim and refunding my $149 deductible (which takes 1-2 billing cycles to refund) and keeping my old phone and making it work. cheaper to get the phone repaired vs insurance claim.... not sure what the purpose of this insurance company is besides making money for themselves.(Im wondering if I can back charge them for the 2 hrs it took me to actually get a resolution to my problem/ 2 hours lost that im not going to get back)

keven Read More
7/8/2016 Asurion - This company has the absolute worst customer that
This company has the absolute worst customer that I have encountered. Please save yourself the money and the hassle of this company. Horrible- Horrible service.

M Rudolph Read More
2/9/2016 My teenage daughters have had to use Asurion in the past 5 years with no problems at ALL!
Both of my teenage daughters have had to use Asurion in the past 5 years (with no problems at ALL!) and I just had to use them for the first time this week. I called them and they sent a phone the very next day. It WAS a refurbished phone but at that point I didn't mind, I needed a phone. After having it for a few days, I discovered the camera wouldn't focus and I called them right away. They apologized and told me they would send me a brand new one right away. It was delivered early the next morning. I was very impressed with their professionalism and how quick they responded! I will definitely keep them for any future mishaps.

Belinda Read More
2/3/2016 Asurion - They were very understanding and shipped a phone
They were very understanding and shipped a phone out to me the very next day

Jay Read More
1/12/2016 Asurion - Wanted to review the claim for 24-48 hours before
Wanted to review the claim for 24-48 hours before they would make an approval for the claim. Have been with asurion for over 12 years and can never use the insurance that they offer. Feed up with this company, just wasting money each month. Something needs to be done with this company to make them honest and back up the service that they offer.

cmartin Read More
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