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att uverse

 

Description

AT&T's U-Verse provides Wireless, DSL, Internet, Digital TV and Phone in one package. Call 1-800-288-2020 for assistance, including 24 x 7 technical support. When prompted, say: Order U-verse Service, Billing, or U-verse Technical Support. TTY users may call 1-800-855-2880 and enter "Uverse" when prompted. Support Tips - Please have the following information when you call us so that we can help you faster: Home phone number, Member ID (AT&T mail address), or 9-digit Billing Account Number associated with U-verse AT&T U-verse four-digit security passcode - this is required to complete your AT&T U-verse installation, perform personal account functions, or receive technical support Modem operating system (Windows Vista®, Windows® XP, MAC OS X®, etc.)

 

Telephone Number

Phone Hint
1-800-288-2020 Say Uverse service, billing or technical support
 
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Comments

Date Comment
7/30/2010 Executive Summary: TV service seems fine, although I don't watch much TV. Internet service has bugs. Lots of "updates" since I got my service a month ago, and while the support I have spoke with has been competent, I think the changes are too fast for them to keep up. If I had it to do again, I would wait until U-verse service is more stable. If you just watch TV, I am sure you will be fine. I telecommute and got U-verse for its internet service. I have PCS running XP, VISTA, and Windows 7. My XP machine did not work initially, but I had configured it with a static IP, so no big deal. However, I did a brand new installation of XP and it still did not work--with all default settings. I really should have kept count of how many times tech support said "That's weird!" We finally got my computer connected to the internet, but none of my networking worked anymore. I spent several hours on the phone, and we resolved several issues, but many things still do not work. The real problem for me is that many of the resolved issues have come back after a recent "update." Carefully consider how much time you have to spend on networking issues before using with a network.
Steve - Florida
7/30/2010 If you're thinking of switching to U-Verse or currently have it and ever need service, just be advised that the Technicians cannot move furniture to get to cables behind furniture. They expect you to move it (Workers Comp. issue I was told). Anyway, I have a massive 8 foot dresser in my bedroom with large mirrors on top of it. I've never even been able to budge the beast. He asked me to move it. Obviously I couldn't so he could not get to that cable. This was the second time I've had them out for service in the past 3 weeks. He thinks it is fixed without having to get to that cable for now. If it's not, I will be changing providers. Disappointed in their service again !
Nancy
7/30/2010 I have changed from Suddenlink to ATT Uverse but it seems that my wifes and my favortie channels once again may be shut off. This is the second time that we have been notified about channels being discontiued. Why are you doing this? Hope you don't may have to switch back to some carrier that carries these channels.
Ziggy
7/30/2010 I have had internet service with AT&T for 5 years at the same address with a good payment history. I am now moving and wanted to move my service to my new address and ad Uverse TV. Well low and behold in typical (don't care anything about customer service) style. They informed me that without a major credit card I could not move my service, because "That is just the policy, I am sorry Maam" When I asked to speak to a supervisor thinking there must be something we can do here. A young man gets on the phone with no solutions...other than "That is just the policy, I am sorry Maam". I asked for the name of his boss....there must be someone who has the authority to wave that for a current customer. He informes me he has not boss!!!!! I said "Oh so you own AT&T then?" Then he said "well I have a supervisor but they don't talk to customers on the phone." I AM SOOOOOOOO ANGRY RIGHT NOW!!! What kind of customer service is this? I don't have a credit card because I don't use them. I have a debit card and a check card...but that is not good enough for them. Of course they aren't going to charge anything to it they say....but yet that is what they require. Finally after going around and around with this Joel King out of the Houston Inbound Call center. He gave me this number to call 800-422-0499. WELL GUESS WHAT!!!! It's not even a real number..it just rings busy like the circuits are full. It's a damn shame when you can't even talk to someone with a legitimate complaint. AT&T SURE HAS IT ALL WORKED OUT WHERE THEY WILL NOT BE BOTHERED WITH CUSTOMERS!!!! They could care less!!!!!
Laura
7/30/2010 Well, if At&t reads these reviews, I can tell them that after reading them I have decided after considering changing to Uverse that perhaps NOW isn't the time to make a switch after all. I think I'll wait til I feel the service will warrent making a change. Sounds like they have lots of problems to work out. These things shoud be cleared up before expecting people to make a change and not have the ability to continued good service with Uverse! Clean it up folks!!
Dianne
7/29/2010 Most of you are lucky. I subscribed to ATT U-Verse 2 years ago and my TV was a constant problem w/tech support my constant companion and many technicians out trying to fix it. After two years, about 2 weeks ago, the technician of the week finally fixed it. Now I have a problem w/internet and e-mail. It makes no difference that I'm a stockholder so there's no preferential treatment here. Doyou suppose it'll take 2 years to fix this problem? M
M.T.
7/29/2010 OUTTTTTT! MY HUSBAND AND I GOT U-VERSE ON MAY 24,2010 SINCE THEN I HAVE HAD ABOUT 10 TECH'S COME OUT TO OUR HOUSE AND CHANGE OUT THE BOX I AM SO TIRED OF TAKING TIME OFF OF WORK JUST TO BE HERE WAITING FOR THEM EACH TIME. I AM ABOUT READY TO GET OUT!!!! AND EVEN AT THAT EVERY TIME THE COME TO CHANGE THE BOX EVERYTHING I HAVE REC. GETS ERASED I DON'T SEE WHAT THE POINT IS OF HAVING IT. I REALLY THINK THAT SOMETHING NEEDS TO GET DONE IF WE WOULD HAVE KNOWN THAT WE WERE GOING TO BE HAVING SO MUCH PROBLEMS WE WOULD HAVE NEVER GOTTEN U-VERSE IT IS SAD TO SAY THAT SUCH A BIG COMPANY LIKE THIS CAN'T EVEN KEEP THERE CUSTOMERS HAPPY! AND THE WORST THING ABOUT IT ALL IS WE HAD THE U-VERSE CUSTOMER SERVICE PPL. CALLING US AND OFFERING SO MUCH BETTER SERVICE THAN ANY OTHER CABLE COMPANY THEN FOR US TO FINALLY SAY YES AND THIS IS THE THANKS WE GET! WE ARE SO UP SET WITH THIS MATTER OUR CABLE JUST WENT OUT AGAIN I AM CALLING FIRST THING TOMM. MORNING AND DISC. OUR SERVICE.
LAURA
7/28/2010 I'll take AT&T any day over Comcast or any other cable service. Better picture, better customer service, better complete package. I have not experienced ANY of the above mentioned problems. My tech not only called me the night before my installation date, but called me on his way TO MY HOUSE to give me an eta. And when we had issues later that evening, they sent someone back here. And the original tech called to make sure our issues were taken care of.
rocks
7/27/2010 I just want to thank the bloggers who suggested calling the sales department. WHAT A DIFFERENCE! I've been without service, phone, cable, and internet, for five days. During that time, I have been in communication with AT&T's most incompetent employees. Not only did these employees continuously fail in solving my problem, but they didn't know how to operate their computers in order to read status notes. When they started asking me detailed questions about who had been to my house from AT&T and what they did, I became suspicious. Shouldn't they have that in their system? So....I began questioning them. Out of 12 visits for the past five days, only two of those visits were documented in their system. How scary is that? And I was talking to a SUPERVISOR!!! Using my iphone today (no internet), I found this blog and called the sales department. Within an hour, my problem was fixed and compensation will be awarded (I have already used up ALL my daytime minutes for this month). THANK YOU!!!! If anyone is dealing with an issue like this PLEASE call the saled dept! No longer will you be on a merry-go-round of miscommunication and incompetence! If this had continued tomorrow, U-Verse would have been down one customer. I'm still writing a heated letter to AT&T. THANK YOU AGAIN!!! MWAH!
Mwah
7/27/2010 so far i have a very pleasent experience with the installation and programing, but is true to get in touch with some live creature is night mare, why? technology is not a problem, them maybe the person in the key. att can do better than that. since my installation no one has call me to see hoe every thing went on, both tech were fantastics, good guys. please improve your dept so we can not have headaches when reaching you over the phone. thanks luisa
luisa
7/27/2010 it is true that a customer service lacks much to be desired, partly because the automatic routing system makes it difficult to find the right person. if you can find the right person you will get some help . the network, the system and technology are great however
greg
7/27/2010 ok, i have read all the other comments and I have to agree...DOES ANYONE KNOW WTF THEY ARE DOING THERE??? I had my service installed on May 11, 2010. I cant tell you how many times i was placed on hold and how long i had to hold to speak to anyone. I was promised a 200.00 gift card for signing the bundle that I pay 124.00 monthly for. First I was told that i will pay 99.00/month. My first month bill was 166.00 which included some "hidden" charges (which no one told me about). It is the end of July (almost 3 months later) and I have yet to see a gift card. Actually, i had mail from ATT Consumer Marketing today thinking maybe that was my gift card. Guess what?? It was a letter stating that I disconnected my wireless account making me ineligible to continue receiving the bundle that costs me 124.00 a month! I've had it! I am ready to cancel my service and go with another provider. I truly hope that someone who can make some changes, will read these comments and make some positive changes or this company will be swallowed up by another company that really does appreciate their customers.
David- San Diego
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