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att uverse

 

Description

AT&T's U-Verse provides Wireless, DSL, Internet, Digital TV and Phone in one package.

ATT UVERSE USA Corporate Office Headquarters HQ Address:
208 S. Akard St.
Dallas, TX 75202
Corporate Phone Number: 1-210-821-4105

Call 1-800-288-2020 for assistance, including 24 x 7 technical support. When prompted, say: Order U-verse Service, Billing, or U-verse Technical Support. TTY users may call 1-800-855-2880 and enter "Uverse" when prompted. Support Tips - Please have the following information when you call us so that we can help you faster: Home phone number, Member ID (AT&T mail address), or 9-digit Billing Account Number associated with U-verse AT&T U-verse four-digit security passcode - this is required to complete your AT&T U-verse installation, perform personal account functions, or receive technical support Modem operating system (Windows Vista®, Windows® XP, MAC OS X®, etc.)



 

Telephone Number

Phone Hint
1-800-288-2020 Say Uverse service, billing or technical support
 
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Comments

Date Comment
5/17/2012 I was with DirecTV since 1997 amd last year 2011 I shut down with them and went with AT&T Uverse. Well I am back with DirectTV. While I enjoyed the format and packages offered with Uverse, the technical issues with the service are bad. 5 times in a year I had issues once replacing the reciever box. Yesterday I went back to DirectTV. I thought about it and when I was with DirectTV (1997) mind you, no issues!
Geo
5/16/2012 I ordered Uverse tv on May 14, 2012 on the internet they said I would have to set up automatic bill pay to receive the service so I did the order summary stated 0.00 one time charge and 0.00 due at the time. Well on 5/15/2012 I find out they charged my card 449.00 and when I called to canceled was told not to cancel they would resolve the issue and put the money back on the card, well a day later they tell me they will have to cancel my service because they need a 449.00 one time charge. I will definitely be calling the corporate office on this matter! Never again!
Shon
5/16/2012 I was on the phone yesterday for a half-hour with four different people and then finally I got disconnected. Sounds like a lot of others. Since I can't seem to cancel my service on this site, I will do it by phone today if they don't cut me off. In that case I will follow up with a letter.
larry
5/14/2012 ATT installed service at our home in the month of 01/2011. Since then, we have had service tech's out at least 10 times to fix internet connection problems; the most recent one was last month. The rep last month spent over 9 hours at the house reinstalling service, since the modem was installed in the wrong place. We were told there would not be any more problems, but this was not true. We have continued to have problems with internet connectivity, so another rep had to come out today. This rep advised me there is a wiring problem, which they should have caught the last 10 times they have been out here, and now they want to charge me for a trip fee and for the wire change. The rep spoke to his supervisor, who refused to waive the fees despite knowing that they should have caught the problem. So what did I have to do? I spoke to the supervisor--Brett Sayer--and had to threaten to turn ATT Uverse into the FTC, FCC, Attorney General of Texas, and the BBB if they tried to charge me; the reason why I know I could file these reports is because they should have caught the problem well over a year ago, and they know I would have never signed up for service with them if there was going to be problems like this. In addition, it is essentially as if they are pulling bait and switch; they state that service can be provided with no additional installation charges at the time of installation, but they end up attempting to fix and charge for the problem later. Why? Because they know once you have signed up that you are stuck in a contract with them for at least a year and they can screw you with fees afterwards. So needless to say Brett waived the fee (which I shouldn't need to rant and rave to get something like that done), and then he got mad at his rep for giving me the phone. ATT is awful.Go with another provider if you can.
Christina
5/10/2012 We had Uverse for 5 years at our house. When we purchased our new home, we had to get DirectTV (fine, no problem), BUT! we have to have U-verse internet, GOOD LUCK!! They have cancelled our order 9 NINE! times, I wasted 3 whole days on the phone with them, still nothing is resolved! I don't think we are asking for a lot - just a service we ordered and are willing to pay for....Over one week now and being passed around from department to department is OLD!! I wish we had another option...
Kim
5/8/2012 I have had U-verse since the beginning of the year and the biggest problem I have is that my cable box loses it's signal at least once a day. It seems to happen more often when it's hot outside. I definitely plan on switching back to Comcast when my contract is up.
Cat
5/8/2012 Superfluous, you may have won the JD Powers award 4 years in a row, but getting to your customer service is a headache. You may finally get someone, then they hang up on you, or you have the language barrier. I knew a person who was a rep for them, that was their policy, cancellations counted against you, so you just transferred people until you lost them. Picture is good, no question, prices?, to high. I am looking for a substitute.
hootowl
5/7/2012 I have had UVerse since it came to my area about 5 yrs ago. There have been some problems but the customer service used to be very good. They have definately slacked off a bit since when you call, you get someone 'not in the United States'. The language barrier is a bit tricky. I can live with it. However what is tap dancing on my last nerve is the game we have to play on the cost. I also started out at less than $100 per month for TV, internet, and phone. Eventually it made it up to $160 a month. Thats when I learned to play the 'game'. I call, get some promotion, and everything is good for the length of the promotion until it is over and I have to call again. I have since dropped the phone. I see all these great promotional prices on TV, I think ATT should acknowledge its existing customers with better deals and not make us work for it!
Debe
5/6/2012 I signed up for Uverse and the cs rep said I would be getting the 300 channel package with the 12 mg bits per second internet for $92.00. About a half an hour later, I saw on the internet a promotion deal with the same package and called them back about it and they had me in the system for the 200 channels and 6 mg bits internet and told me that the 92 dollars is just a 6 month deal and that my bill would go up to like 145 dollars. Good thing I saw the online promo and decided to call back and ask about it. The cs rep pretty much lied to me. Her name is Taylor from New York. but I'm sure they are all told to do whatever they have to in order to get a sale. I canceled everything before they could even get started this gay are liarsbe carefully
grillo
5/5/2012 I spent an hour with a tech from the Philippines trying to find what is wrong with my modem. He finally said I have a bad modem. They sent me another one. It still doesn't work. I called them back. Technician asked me if I hooked up all the cables correctly. I told him I hooked it up exactly like the old one. He make some more diagnosis, he came back and told me it could be the outside line. A tech will come on May 8. I told them it was unacceptable, I asked for a manager, I waited for 35 minutes and then they hung up on me. I called back , this time the tech said he could send a tech Monday. I told him I need some credit for all the days that my service are down , he transfer me to sales, I waited another 30 min. The arrogant salesman finally answered. He asked how he can make my day better. I replied "fixed my connections to my phone, Internet, and TV". I told him I need credit for all the days that my service are down. He said he can't help me till they fix the problem. Why would they transfer me to him if this lying salesman can't help me. I told him AT&T have the worst service and they lie too much . If anybody is considering AT&T U-verse don't sign with them.
Elizabeth
5/2/2012 I signed up for Uverse and the cs rep said I would be getting the 300 channel package with the 12 mg bits per second internet for $92.00. About a half an hour later, I saw on the internet a promotion deal with the same package and called them back about it and they had me in the system for the 200 channels and 6 mg bits internet and told me that the 92 dollars is just a 6 month deal and that my bill would go up to like 145 dollars. Good thing I saw the online promo and decided to call back and ask about it. The cs rep pretty much lied to me. Her name is Taylor from New York. but I'm sure they are all told to do whatever they have to in order to get a sale. I canceled everything before they could even get started!!!!
cheryl
5/2/2012 I left Direct TV for U-verse ! big mistake. they do not tell you up front that your bill will be prorated at two months, and the price quoted at the time of sign-up is not the price they send ,and all the fees are taxed! They give you a promotion deal but when your bill arrives there is no promotion listed, you call and everyone has suffered Amnesia. I told them ,everything is recorded ,so listen to tha recording and you will hear what you promised ! I cancelled and went back to Direct ! Also you have to take your receivers to a UPS store to return ! Direct sent Boxes and shipping labels for cancelled merchandise. I will stick with Direct. Janie !!
Janie
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