Birch Communications Phone Number



 

Description

Birch was the first in its class to deploy its own private IP network utilizing soft switch technology to deliver innovative, high quality, affordable communications services to small & medium business customers.

Phone Number

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1-866-238-7041Review Needed Please Comment
 

Comments

 out of   based on 24 reviews.
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Date Rating Comment
4/19/2017 Birch Communications - My 95 year old mother was slammed in 2011 Birch
My 95 year old mother was slammed in 2011 Birch charged double what she was paying. I have been trying to get the service back to AT&T for 3 weeks. I can only disconnect the old number and request a new number from AT&T. The problem is that Birch never answers the phone. I have waited for over an hour and am still on hold. I am going to send a certified letter maybe then I will get what I need. I have also contacted the FCC on this.

BrioRead More
4/7/2017 Birch Communications - We transferred our phone and internet service
We transferred our phone and internet service over to AT & T IP Flex as service was horrible with Birch. We had been with Birch about 10 years ago, service was horrible then so we had switched to CBeyond. Lo and behold who buys out CBeyond but Birch. Just like last time, everytime we had to call in regarding an issue, which was quite frequently, there was over 1 hour hold times. When you finally did get a body, they were so rude you ended up being sorry that you called as the problem was always not theirs. Bottom line is now they insist that I cannot cancel service as they claim that I signed a contract, which I didn't when they bought out CBeyond. Mind you, they did let AT & T switch over some of the phone numbers at no charge/penalty 2 months ago. Several phone calls and emails later I'm no further ahead as they won't respond back. Horrible, horrible, horrible, thinking of calling the FCC....


AggravatedRead More
4/4/2017 Birch Communications - my mother has been with out svc for several days
my mother has been with out svc for several days and is 83 years old. answer the phone or have a webb site to report the problem.

nancy allmonRead More
3/23/2017 Birch Communications - I have been without service for 3 days and no one
I have been without service for 3 days and no one at Birch will give me an answer after waiting on hold for an hour. When the carrier was Sage, I never had a problem; Birch has the worst service EVER!!!!!!! I had gotten service for my mother which I have now changed; I told others about Birch, which I will now tell them to get another carrier.I will also get another carrier myself.

DaisyRead More
9/16/2016 Birch Communications - I have been without phone service for several
I have been without phone service for several days. Birch WILL NOT answer the phone when I call to report the outage. I am so sick of hearing the recording! I have been trying for two days, that's their way of not having to listen to disgruntled customers. ATT I want you back.

FarrelRead More
8/11/2016 Birch Communications - My father has been without service for 2 weeks. He
My father has been without service for 2 weeks. He is 82 and a shut in, He says he don't remember signing up with them. They still haven't fixed his phone. We as his children are doing everything we can via long distance to switch to AT&T , he supposedly has a credit for 6 months. I pray that he doesn't have a 3 year contract. We just might have a fight on our hands.

His daughterRead More
7/7/2016 Birch Communications - Our phone went dead this AM, called Birch waited
Our phone went dead this AM, called Birch waited 30min for someone to pick up. I told them my line was down(as in holding the broken line in my hand) she said I'm going to ping your (tell me if you get a dial tone)!!!!! My wife is on life watch ,it doesn't work??????? She said it could be today or after 9:00 tomorrow. AM or PM ??????. Not happy at all!!

BikeKansasRead More
3/28/2016 Birch Communications - My land line has been disconnected because I did
My land line has been disconnected because I did not pay the bill on time. And that is my fault, of course. But since you bill in advance, and you disconnected my landline. I did not get the telephone service you have charged for.

However, I am not able to get into the USPS to purchase stamps, so mailing the payment is not possible.

I am obviously online, I have been trying to do to pay my bill.
But all I can do online is sign up to let you debit my account for the bill amount each month. There is not option to pay just the current month's bill.

The last time I allowed automatic debits, my account was erroneously debited for ten times as much as I owed. Upon notice, I was told that yes, there was an error; an extra zero was added to the amount debited. But the major problem was that my account was credited, so in essence, my next ten months of service was prepaid!

Actually, those ten months of free service cost me several hundred dollars in over draft charges, late payments, and many days of inadequate food.

So if you think that I will ever allow any one to automatically debit my checking account you cannot be more wrong!

Since I cannot telephone your customer service to pay my bill as I have been doing for years how can I pay?

Unless I can go online and pay with my debit card, I cannot or will not pay you.

So this is your fault.; fix this or go without being paid. I can get landline service elsewhere.

ElaineRead More
11/20/2015 Birch Communications - If you don't answer my call soon, I will cry!
If you don't answer my call soon, I will cry. I've been trying to reach you all day. I want to transfer my phone service Please call me at 918

DoloresRead More
10/26/2015 Birch Communications - Birch Stinks!
Birch Stinks!


SandyRead More
10/5/2015 Birch Communications - I've on been with birth sense 9/20 and as of 9/20
I've on been with birth sense 9/20 and as of 9/20 worse mistake ever. Everyone is right don't F with these people the do not give a damn !!!!!!!!!

GeneRead More
9/11/2015 Birch Communications - Stop calling my damn number When I tell you
Stop calling my damn number When I tell you I don't want your service don't hang up in my face you pos. you can shove your service way up yours and carry along. If you're gonna call my number 20 times a week it shows I don't need your service So F off

Yours but not yours peace Read More
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