Birch Communications Phone Number



 

Description

Birch was the first in its class to deploy its own private IP network utilizing soft switch technology to deliver innovative, high quality, affordable communications services to small & medium business customers.

Phone Number

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1-866-238-7041Review Needed Please Comment
 

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 out of   based on 20 reviews.
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Date Rating Comment
9/16/2016 Birch Communications - I have been without phone service for several
I have been without phone service for several days. Birch WILL NOT answer the phone when I call to report the outage. I am so sick of hearing the recording! I have been trying for two days, that's their way of not having to listen to disgruntled customers. ATT I want you back.

FarrelRead More
8/11/2016 Birch Communications - My father has been without service for 2 weeks. He
My father has been without service for 2 weeks. He is 82 and a shut in, He says he don't remember signing up with them. They still haven't fixed his phone. We as his children are doing everything we can via long distance to switch to AT&T , he supposedly has a credit for 6 months. I pray that he doesn't have a 3 year contract. We just might have a fight on our hands.

His daughterRead More
7/7/2016 Birch Communications - Our phone went dead this AM, called Birch waited
Our phone went dead this AM, called Birch waited 30min for someone to pick up. I told them my line was down(as in holding the broken line in my hand) she said I'm going to ping your (tell me if you get a dial tone)!!!!! My wife is on life watch ,it doesn't work??????? She said it could be today or after 9:00 tomorrow. AM or PM ??????. Not happy at all!!

BikeKansasRead More
3/28/2016 Birch Communications - My land line has been disconnected because I did
My land line has been disconnected because I did not pay the bill on time. And that is my fault, of course. But since you bill in advance, and you disconnected my landline. I did not get the telephone service you have charged for.

However, I am not able to get into the USPS to purchase stamps, so mailing the payment is not possible.

I am obviously online, I have been trying to do to pay my bill.
But all I can do online is sign up to let you debit my account for the bill amount each month. There is not option to pay just the current month's bill.

The last time I allowed automatic debits, my account was erroneously debited for ten times as much as I owed. Upon notice, I was told that yes, there was an error; an extra zero was added to the amount debited. But the major problem was that my account was credited, so in essence, my next ten months of service was prepaid!

Actually, those ten months of free service cost me several hundred dollars in over draft charges, late payments, and many days of inadequate food.

So if you think that I will ever allow any one to automatically debit my checking account you cannot be more wrong!

Since I cannot telephone your customer service to pay my bill as I have been doing for years how can I pay?

Unless I can go online and pay with my debit card, I cannot or will not pay you.

So this is your fault.; fix this or go without being paid. I can get landline service elsewhere.

ElaineRead More
11/20/2015 Birch Communications - If you don't answer my call soon, I will cry!
If you don't answer my call soon, I will cry. I've been trying to reach you all day. I want to transfer my phone service Please call me at 918

DoloresRead More
10/26/2015 Birch Communications - Birch Stinks!
Birch Stinks!


SandyRead More
10/5/2015 Birch Communications - I've on been with birth sense 9/20 and as of 9/20
I've on been with birth sense 9/20 and as of 9/20 worse mistake ever. Everyone is right don't F with these people the do not give a damn !!!!!!!!!

GeneRead More
9/11/2015 Birch Communications - Stop calling my damn number When I tell you
Stop calling my damn number When I tell you I don't want your service don't hang up in my face you pos. you can shove your service way up yours and carry along. If you're gonna call my number 20 times a week it shows I don't need your service So F off

Yours but not yours peace Read More
7/21/2015 Birch Communications - we are a birch customer for 2 years they are worst company
we are a small company have been waiting 8 week for 2 lines t o be added we are a birch customer for 2 years they are worst company i have ever seen 8 weeks calling 2 to 3 times daily still no lines one knows whats going on we will have you on buy closing today weve heard that 15 times still no lines will send out a tech or have one call you bingo no calls hows does a company like this stay in bussines i wish they had a office in dallas i would go get some answers or some ass. i rate you-----5stars you suck i would love to call you about this but your service is out most of the time.

mudflapRead More
6/1/2015 Birch Communications - DO NOT GET THIS SERVICE ,THEY DO NOT CARE IF YOU
DO NOT GET THIS SERVICE ,THEY DO NOT CARE IF YOU HAVE SERVICE OR NOT I HAVE A STORE/GAS STATION WITH RESTURANT AND CAN'T GET THEM FIXED THE PROBLEM HAS BEEN ON GOING FOR OVER 7 MONTHS AND I HAVE WITHOUT PHONES FOR 3 DAYS NOW

RAMONARead More
2/6/2015 Birch Communications - I switched from AT&T and seriously regret it. We
I switched from AT&T and seriously regret it. We are a small non-profit, so every dime saved helps, but honestly, whatever savings we did get are not worth the hassle. And then they tell you, you're locked into a 3 year contract with them (which I don't remember them telling me when they "sold" me this service!) and it would be over $1,000 to break the contract! So, it looks like we are stuck with them. We can't be without phone service, but we have been down all day. Customer service SAID they would be out any time between "now" and 4:00 pm tomorrow (which is a Saturday). And then they quote a "no problem fee" of well over $100 IF they "can't find a problem." I am HOPEFUL that they will find a problem, as the customer service rep. said it LOOKED LIKE it was with their equipment, but to be honest, considering the dealings I have had with them so far, I'm not going to hold my breath that a) they come in a timely fashion, or b) that they find the problem.

AllyRead More
2/5/2015 Birch Communications - I was a Birch customer for several years until one
I was a Birch customer for several years until one day they disconnected my phone and then said it was Verizon's fault. They said Verizon had taken my phone number. Eight days (of phone calls and being on hold with no phone service on my business line ) later, I was able to get my number (that Birch said they didn't have) to Verizon, and phone service was connected within minutes to Verizon. Now they are billing me for all the time I was disconnected and won't stop billing me, saying my phone number is theirs even though I am with Verizon, who is rightfully billing me. I am still spending days on hold with this company with no one taking responsibility. When I ask to speak to someone in a higher level position, they put me back on hold and never pick up.

phoebeRead More
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