Borders Phone Number



 

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Customer Service Contact Information For Borders

Phone Number

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1-888-812-6657Press 0.
 

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 out of   based on 29 reviews.
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Date Rating Comment
8/14/2012 I have credits on 2 of my Borders gift cards at
I have credits on 2 of my Borders gift cards at the total of $46.22 and Barnes and Nobles are not able to take the credit which is disappointing! I even try calling the customer care not able to get through. Any suggestions? Yes, I agree with Heather that someone need to do something about this!

MichaelaRead More
4/24/2012 I got a Borders gift card for Christmas; when I
I got a Borders gift card for Christmas; when I went to Borders (when they were still open) I try to purchase a book in the store and they had to order it, after over 30 days of waiting for the book they sent me another gift card stating they weren't able to get the book, and now the store has gone out of business and I can not use this dang gift card no where and when I try to go to the websites or to their customer service it always links me to Barnes and Nobles and they are not taking the Borders gift card, so now I am assed out of money and can not purchase my Dr. Seuss book.
This really sucks and someone needs to do something about this.

heatherRead More
11/19/2011 So I was trying to find the Borders website with a
So I was trying to find the Borders website with a gift card I recently found, unaware they had closed. When I found out and when it redirected me to Barnes and Noble, I decided to call them. When I got through, I told the man that I had a gift card to Borders and was wondering if I could exchange it for a Barnes and Noble gift card. All he told me was that I couldn't use the card on the B&B website. That really helped!

NancyRead More
7/21/2011 Just tried to contact Borders customer service
Just tried to contact Borders customer service regarding an online order for an "instock" item that is now listed as backordered (with no email notification of the change in status). Customer service is located in the Philippines. They simply read back to me they information I could see in my account online. They were not able to help at all and couldn't provide me with a number for someone who could (after waiting another 15 minutes for a supervisor). I can see why they are filing bankruptcy!

LisaRead More
7/16/2011 Borders - Don't want to even tell you the nightmare I had
Don't want to even tell you the nightmare I had with borders website last night, then with customer service both last night and today. This was the first and last time I will attempt to order books from borders. HORRIBL WEBSITE and asked to speak to someone in U.S.A. they said they couldn't help me. Twice I tried to place and order and both times I couldn't. BAD BAD experience....


JennaRead More
5/31/2011 I made the trek to a distant Borders before
I made the trek to a distant Borders before Christmas to buy my mother a KOBO ebook. I won't bother to go through the nightmare of non-customer service because it sounds pretty much like the rest of your stories, but our eventual solution was to contact KOBO directly on-line. Those people are very helpful and my mom now reads constantly with her direct KOBO account. To date, Borders has lost close to $500 on just my mom's business alone. Think they care?

JoRead More
5/15/2011 Borders - Called on a Sunday night, did not want to order
Called on a Sunday night, did not want to order online. Zip, zing, done. No delay, fast service.

JJRead More
4/16/2011 Borders is terrible! I ordered an e-book and tried
Borders is terrible! I ordered an e-book and tried to download it. It kept coming up with an error message. I call the costumer service. The individual who helped me said that I am getting an error message because the author of the book has not accepted the terms for having this book as an e-book. THEN WHEN THE HECK WOULD THEY SELL IT????? I right away asked for a refund, I was told 5-7 Business Days. 10 Business days later I call, again explain my situation and ask to speak to a manager. I am told that the managers are in a meeting and not going to be out for a long time. The individual then beings to tell me it is not 5-7 business days it is 7-10. After 20 business days I again call back and ask to speak to a manager. I am told that the managers are busy and she will have her manager call me within the hour. No Call. I call back, that individual had left for the day. Spoke to another individual, explained to me that no mangers are available and the refund actually takes 10-15 business days not 7-10 and that I should get my refund soon. Now it is 2 1/2 months later, still not refund. Called costumer service again. The individual stated that I will get my refund in 5-7 business days "for sure this time". Perfect...now i'm back to the 5-7 business days.....never ending mess! Never ever shop here. They are closing stores and seem to not be doing so well business wise. Good Bye Borders....

FrankRead More
4/15/2011 Borders - I ordered a book for my I-Pad using my e-gift
I ordered a book for my I-Pad using my e-gift card. It would not take the card. I need some help to get the book for my I-Pad. Thank You!
Jerry
umm you can only buy your e-books from Apple...like a kindle can only buy from amazon and Nook can only buy from Barnes and Noble. Border Kobo supports almost all e-book types so you can buy from whoever, which is why it is sooo cool

suzeRead More
4/11/2011 Borders - In the Border's website, unlike Kinokuniya, you
In the Border's website, unlike Kinokuniya, you cannot search if it carries the title you are looking for. Try calling the no +65-6235 7146 more than 20 time but only a machine tells you that nobody is picking bthe call and leave your contact number.

Try calling Kinokuniya or Page One, always there is someone picking up your call and assist you!

I am not surprise now how Borders treat their employees or send her employee someone's pay check!



KOOJRead More
4/8/2011 I worked for Borders for three years and was
I worked for Borders for three years and was recently laid off. It's now three weeks after the date I was told I'd recieve my pay for the final three weeks that I worked and I have not been paid. First I recieved via FedEx SOMEONE ELSE'S CHECK. When that was supposedly straightened out, I finally recieved my own check - but for only $103 when I worked 50+ hours. Yes, Borders, I know you paid me peanuts, but I'm pretty sure you owe me more than a hundred dollars. When I called corporate headquarters, I was transferred to the payroll department, which goes straight to a machine that informs me that the payroll dept. is not available, but perhaps I'd like to try emailing them. My boss at the store location that I worked at hasn't had any luck yet either. Borders obviously doesn't care about its customers OR employees. Three weeks might not seem like a long time, but I have bills to pay.

ex-employeeRead More
4/2/2011 Borders - I returned a Kobo reader that I bought online.
I returned a Kobo reader that I bought online. Borers received it on February 3. On March 1st, I still didn't have my refund so I had to look up your customer service number because it was NOT on your website. I calle and spoke with "Shelia" who confirmed that you did receive the return but did not even begin to process my return. "Shelia" "manually preocessed the refund through. On March 14 I still had not received my refund or any type of notification that the refund should be hitting my account. I caled customer suprt again and spoke with "Ardy" who tried to tell me I sent it to the wrong address despite the fact that I used the enclosed return label. It's now April 2 and STILL no refund after being told twice that it would take 5-10 business daysto hit my account. Emails with customer care have been even less helpful. I have filed a complaint with the BBB, they have sent a letter, but no response at this time as the company has 30 days to respond. Thank you Borders for ruining my children's spring break trip, we were counting on that refund money from FEBRUARY to help pay for gas to visit an ill grandparent that is out of state.

LisaRead More
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