Brookstone Inc. Phone Number



 

Description

Brookstone is a nationwide specialty retailer offering an assortment of consumer products that are functional in purpose, distinctive in quality and design and not widely available from other retailers. Brookstone first introduced itself to the world in a small classified ad selling "hard-to-find tools" in Popular Mechanics.

Phone Number

PhoneHint
1-800-846-3000Hint Needed - Please Comment
 

Comments

 out of   based on 42 reviews.
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Date Rating Comment
12/4/2016 Brookstone Inc. - I bought three Christmas Wreaths through Amazon;
I bought three Christmas Wreaths through Amazon; the wreaths were shipped from Brookstone Inc. They arrived in three boxes, iI opened one box and realized that the wreaths would not fix over my light fixtures on my house. i emailed Amazon and said we would have to contact Brookstone. Contacted Brookstone and they said wait for confirmation to return. Received confirmation which said return to Mexico, MO address with return authorization #. Response did not include prepaid labels to return. I took 3 boxes to UPS to return and each box cost $24.72/each totalling $74.16. No where did it say in any of Brookstone's communications did it say I would not get reinbursed for the UPS charges, Contacted customer service phone #, response was sent by "Holly". Called to find out about refund for UPS charges and was told "I would have to pay for the UPS charges". person was not Holly. Person was very rude and short. Called back, new person tried to help but said, "since the items were not damaged, I was responsible for the UPS charges. Asked to talk to a manager and was told told one was available. Called back a third time and asked for a manage; after being put on hold finally soomeone said she was the "floor manager", she really didn't care what I had to say. I asked to talk to someone hirer, she said she was the top person, I said so you are the CEO of Brookstone; she said, "I am today"! I guess if iI would have taken the wreaths out of the boxes and damaged them, i would have gotten prepaid labels for returns. Very poor customer service. Bad return policy. Bad communication about return policy. Brookstone should not be a partner with Amazon and Amozon should review their relationship with Brookstone. Rude employees; especially the very "cocky" floor manager!!!! i will be telling anyone and everyone I can about my experience with Brookstone, I will never step foot in another Brookstone store. I will never spend another dime with Brookstone!!! I will be sending a letter to Thomas Via, President/CEO and the interim CEO Steven Schwartz. I will also be sending a letter to Amazons President/CEO The past 4 hours have been a horrible experience.

Terry L.Read More
2/12/2014 Brookstone Inc. - Brookstone customer service review 02.12.2014
I had a iPad Bluetooth Keyboard Pro. The keyboard died after 6 months. I phoned the customer support number on the box and in the user manual (1-800-846-3000). The phone was answered by a friendly person in about 30 seconds. He was able to use the information from my original receipt and sent me a new item at no charge. All I have to do is send the broken one back after the new one arrives. There was no charge. The process took about 10 minutes. I am very satisfied.

I buy product from Brookstone all the time and quality is always excellent from their luggage to audio products to iPad and iPhone stuff. I am surprised this keyboard quit working so soon but I used to fix electronics and understand how that can happen.

JohnRead More
11/21/2013 Brookstone Inc. - I need your telephone number to check on an item.
I need your telephone number to check on an item.

JoeRead More
9/4/2013 Brookstone Inc. - Thank you to Dawn at Brookstone Customer Service
I want to thank Dawn in Mexico, Missouri Customer Service for being so pleasant and helping me so quickly to resolve my problem with a non-working evaporative air cooler. I bought it two days ago, and I have not taken it back to the store yet; but she has smoothed the way with the Manager so it will be a simple return transaction. I had been told by an assistant manager at the store that it would have to be mailed back, and since it didn't work from the start I felt it should be returnable directly to the store.

Thank you, Dawn!

ElisabethRead More
5/8/2013 Brookstone Inc. - company is great,but they ars assiocated with
company is great,but they ars assiocated with NAKED WINES A complete sham co. i received a gift card from BROOKSTONE ,after a $100.00 purchase. i received 6 bottles of wine for 10.00 FROM NAKED WINES GREAT .but to my surprise 40..00 = 40.00= 80.00 was taken out of my charge card. without my permission , hows that . that is in case you want to buy more WINE. KEN ODONNELL

KenRead More
12/26/2012 Brookstone Inc. - will the scanner mouse work on macpro laptop? i
will the scanner mouse work on macpro laptop? i do have the parallel software loaded. can get the screen showing the mouse and settings but when i click the scan button nothing happes

gator73Read More
11/8/2012 Brookstone Inc. - Got candles on sale that were to turn on and off
Got candles on sale that were to turn on and off with daylight received by unit.
DID NOT WORK
had to manually turn on and off, which defeats the purpose.
had a very difficult time trying to find a UPS drop box to return
STILL WAITING for refund to post to c card...

Sage Read More
8/31/2012 Brookstone Inc. - Please sir/madam brook stone digital pitcher frame
Please sir/madam brook stone digital pitcher frame is a problems so please reset in digital frame.
Please my problems solved as soon as pls.

Aman DwivediRead More
8/17/2012 Brookstone Inc. - The Brookstone store in Mayfair Mall in Wisconsin
The Brookstone store in Mayfair Mall in Wisconsin consistently opens 15 mins. late and I have noticed it is the same manager everytime that is openeing late. This makes the surrounding stores around it look bad that are always open on time. I have also seen customers waiting outside the gates to get in.

AnneRead More
8/6/2012 Brookstone Inc. - I saw the comment left on 5/27, so I must
I saw the comment left on 5/27, so I must add...The reason I found this site was in search of Brookstone's company information. I am a part of a mixed family, and when we went into our local Brookstone, the employees (all white) would not leave us alone. I thought it was just overzealous salespeople working hard until a black teenager entered the store. He picked up an item to test it, as was everyone else (including white teenage kids) in the store. The (presumably) manager walked over to him, snatched the item out of the kid's hand and told him that people like him who are not there to make a purchase do not need to handle the merchandise, and physically prompted that he leave the store by holding up his hand. I am still FUMING!!!


AARead More
5/27/2012 Brookstone Inc. - I am an african female and , On Wednesday
I am an african female and , On Wednesday 5/23/2012,I went to Brookstone in Buckhead Georgia. The salesman never asked if I needed help finding anything, whereas, two white men entered and I was standing right next to them and the Salesman asked them "DO YOU GUYS NEED ASSISTANCE?". I was floored to say the least. My husband says to him, "We needed help also but you never asked us so we are taking our money else where". He says PROUDLY, "OK, thats fine". I felt like in was in the 1800's instead of 2012. I WILL NEVER STEP FOOT IN THAT PREJUDICE STORE AGAIN!!!!!!

ReneeRead More
1/31/2012 Brookstone Inc. - I called today about an offer that I was told
I called today about an offer that I was told wasn't going to be 'honored' by tempurpedic when I had bought two pillows through Brookstone and you get the third for free. I was Livid. But, to my surprise, everyone was really helpful and walked me through it and I am getting my third pillow free, after purchasing two. I couldn't have been more pleasantly surprised by their cooperation with me to make sure I got this done. My phone call was answered quickly, was never on hold longer than 30 seconds, and was given customer service reps direct numbers if I had any further questions.

KylaRead More
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