Cbeyond Phone Number



 

Description

24-hour Technical Support or Call 1-866-424-5100
Cbeyond is your one stop shop for all your small business?s IT services and communications needs.

Phone Number

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Comments

 out of  based on 17 reviews.
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12/14/2014 Cbeyond - The wprst and most expensive company. They make
The wprst and most expensive company. They make you all these promises, and then hide all the lies in their hidden 16 page contract that even a lawyer can't break. If you want to spend over $600 a month for shit, this is the company for you. Everyone I spoke to in my office park that had been swindled by them has switched out, after the 3 year cotract.

john Read More
4/29/2014 Cbeyond customer service sucks
your customer service sucks. been calling for over a week and all i get are recorded messages. no one ever picks up the phone even when on hold for well over 1 and a half hour

tonie Read More
4/24/2014 Cbeyond - I could not agree more , all of the comment made
I could not agree more , all of the comment made except for the comment that gave (CBEYOND 5 STARS). WE had Cbeyond as our telephone/internet provider AT 4 FACILITIES. The CBYOND'S company is the ABSOLUTE worse. Every time one of their outside sale force came by , they left with their tail between their legs. WHEN ANY ONE OF US HAS TO SIGN A CONTRACT WITH A TELE-COMMUNICATION COMPANY , IT GUARANTEES THEM A PAYMENT EVERY MONTH , BUT WE HAVE ABSOLUTELY NO GUARANTEE OF THE SERVICE THEY HAD PROMISED.ONE TIME I WAS PUT ON HOLD FOR OVER AN HOUR ON THEIR CUSTOMER CARE LINE.THIS IS NEVER ACCEPTABLE, I FINALLY HAD TO HANG UP. WE ARE NOW TRYING TO SWITCH OVER TO TELEPACIFIC COMMUNICATION . CBEYOND HAS NOT RETURNED ANY PHONE MESSAGES, THAT WE MAY BE LUCKY TO LEAVE ,BECAUSE THEIR MAIL BOXES ARE FULL AND SO IS THE OPERATORS VOICE MESSAGING BOX FULL. CBEYOND TREATS THEIR VICTIMS(CUSTOMERS) WITH OUT ANY REGARD FOR OUR TIME OR OUR BUSINESS. AT THIS POINT WE NEED THEM TO GIVE US THE TELEPHONE NUMBERS TO BE TRANSFERRED SO THAT OUR TRANSITION GOES THROUGH WITHOUT ANY MORE PROBLEMS. CBYOND, ENOUGH IS ENOUGH.

MARIA DOLORES Read More
4/11/2014 Cbeyond - Terrible customer service. Have tried to resolve
Terrible customer service. Have tried to resolve a problem and twice they said that it had been resolved and it had not. Several times had to wait on hold up to 45 minutes. We left 4 voicemails messages with Daniel out of the San Francisco office and he did answer back with a call. Sent email to tech support and said to give us a call ASAP and they have not after 5+ hours. Currently on hold with speaker phone and hearing the same message mixed with music. Absolutely horrible!! I finally got ahold of tech and Will F. was very professional and resolved our problem quickly. He did a test while on the phone and he said it has been done. After we hung up, I personally did my own tests and it had been fixed.

Rick E. Read More
3/17/2014 Cbeyond Review 03.15.14 - Absolutely horrible customer service
Absolutely horrible customer service. My company uses Cbeyond for our phone lines, internet, mobile phones, etc. so they are more than aware I am a business account. They turned off my phone in preparation of turning on a new phone they sold me, and all seemed to go well, I was told I would have email service within 2 hours and if not to call back. After 1-1/2hrs. I was prompted by the phone to call my service provider. It wasn't until the second call to Cbeyond that I was told they no longer supported that type of phone. Obviously I should have been made aware of that prior to turning the phone off. Cbeyond then promised that they would send me a new phone and I would receive it within 24-48 hours. That was Fri. When it did not arrive, I called again and was told there was no tracking number which indicated it had not shipped but that they would get it shipping asap and would let me know what to expect. That also did not occur. Now, Monday am, 3 days before leaving town for a business trip, I am not even able to find out when they will be sending me one! The people I speak to are cordial, but apparently inept.

Peggy Read More
3/5/2014 Cbeyond - The worst service ever, save yourself and avoid
The worst service ever, save yourself and avoid the hassles of no customer service, continuous attempts at up selling when their service fails, lots of telephone menus.

HPC Read More
1/23/2014 Cbeyond is really a terrible service company.
This is really a terrible service Company. I have had many problems with them, and can hardly wait until my contract is over with them. I will NEVER use CBeyond for anything again.

Rodger Read More
1/7/2014 Cbeyond printed wrong number in website!
Printed wrong number in website !! Didnt even care Rep that calls on me did nothing !! Said wasn't his doing !?!!? Can't get anyone to respond but yet they bill me for wrong number every month !!! No no no no no !!

Pat Read More
11/27/2013 Cbeyond - Absolutely the worst for customer support. Every
Absolutely the worst for customer support. Every time it rains we lose service. This has happened 3 or 4 times in the last 6 months. The worst part is that after an hour waiting for help, they tell us that the problem is in OUR phone system and we have to hire a tech to fix it....and EVERY TIME it turns out to NOT be our system but their equipment which our tech informs them and THEN they send a Cbeyond contractor 2DAYS LATER who replaces the router or other equipment. Meanwhile we are without service for 2-3 days. I would never recommend Cbeyond to anyone unless they want to lose customers...and their minds.

Steve Read More
10/15/2013 Cbeyond has an excellent sales staff. They will
Cbeyond has an excellent sales staff. They will sell you services you don't need and some they don't provide. Horrible customer service. You send them a service request and it takes months for charges to be refunded and even then not correctly. Worst yet is the response time for service problems.

Mary Read More
7/30/2013 Cbeyond - A few minutes is turning into over an hour on wait
A few minutes is turning into over an hour on wait listening to this elevator music. I want to rip out my hair and stuff it in my phone. Cbeyond is taking years off my life and driving me to an early stroke. If i had money I would leave Cbeyond. Stupid contract. Dont fall VICTIM to cbeyond. stay away if you are not yet a customer

Tam Read More
7/15/2013 Cbeyond - Excellent technical support and service. Not even
Excellent technical support and service. Not even a minute for waiting and all of my questions, were answered professionaly and promptly.

Aris Read More
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