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Charter Communications

 

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1-866-472-2200 Press 0 at each prompt, ignoring messages.
 
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Comments

Date Comment
7/25/2010 I think we should all get together and sue Charter Commuyniations for fraud as a class action for all of us who are dissatisfied with their service. We pay the monthly fee and do not get what we pay for: no picture, tiling, rude customer service, long waits for service and when they do answer, they offer no solutions. I was just infomed by Charter's represnetative that over 10,000 customers in my area have the same problems.
Roland
7/22/2010 i MISSED A NITE OF ALL THE NEWER SHOWS PLUS THE TIME AND HEADACHES WAITING ON THE PHONE WITH NO ANSWER OTHER THEN YOUR SERVICE IS INTERUPPED .tHIS IS NOT THE FIRST TIME BUT IS THE THE FIRST AN LAST TIME I LL BE DEALING WITH YOUR PHONE PEOPLE I COULDNT UNDERSTAND HALF OF WHAT THEY WERE SAYING ! So after all was said they offered me three dollars for being out at prim time for five hours. thanks alot charter for your poor service an comp.money. You suck
mike
7/19/2010 7/19/10 How can 1 tv get all of the channels and the other one not get the same? Both tv's are on the same acct. but I've had this problem happen several times! It doesn't make sense!Is it time to change?
debbie
7/19/2010 My cable has also been acting up. That I can live with but I just signed up for wireless internet and it is slower than ATT DSL. Ill be working on something and all of a sudden another site will pop up. Im not happy with the wireless service at all. We have had cable with Charter for over 30 years. I really don't want to go to satelite but may have to. I am so dissappointed in the internet.
Marsha
7/19/2010 Your service has gone from bad to worse over the past few months. This weekend I not only have had to contend with tiling but now with lost channels (no picture). I can see why so many of my fellow homeowners have switched from Charter to the Dish network over the past few months. Your techs come to my house to check out the signal, they spend a few minutes playing with the box, and inform me that the problem is in YOUR SOFTWARE and that you are working on the problems. One would think, that after 3 months Charter would have solved the problem or gotten new software that works. I Want to buy a big screen TV but ma fearful that if I do, the picture quality will not be good. I am looking into which government agency regulates your industry do that I am forward my comments to said agency.
Roland
7/17/2010 I have, in my life, seen many screwed up companies, but Charter is WORSE THAN JUST SCREWED UP. I've lived in my home for almost one year and Charter has been out here 10 to 12 times to "fix" the problems, BUT THEY STILL HAVE NOT BEEN FIXED. They promise you this and that but never deliver. FAR TOO MUCH "SMOKE BLOWING!" I will be looking to change and get away for this inept company and NEVER will I recommend Charter to even my worst enemy. No wonder they are in financial trouble.
PO'd
7/13/2010 I am so frustrated and disappointed I switched from Verizon to Charter for my internet service...DO NOT SWITCH...I want my Verizon service back!!!!
Tammy
7/12/2010 CHARTER SUCKS!!! RUDE SERVICE REPS!!!!! GET HUNG UP ON ALL THE TIME !!!! WAIT PERIOD IS WAY TO LONG!!!! I HAVE NO OTHER CHOICE WHERE I LIVE EXCPT DISH!! PLEASE USE OTHER SERVICE IF YOU CAN! UNLESS YOU LIKE TO SPEND HOURS ON THE PHONE TRYING TO CORRECT THEIR SCREW UPS!!!!! THIS IS NOT THE COMPANY FOR ANYONE!!!!!
KIM
7/12/2010 AT&T does not have cable services, only DirectTV satellite. I wish they would extend to cable services, but I have been hearing it for years and nothing so far. I do not want satellite service, either.
sunny dais
7/12/2010 Have been waiting since May,2010 for technician to install cable from other side of road to our house. Each time I call they say it's all set, then a technician comes out and tells me he can't install because the cable hasn't been ran yet. They've canceled my order twice, saying it was completed. Today they said they have me scheduled for service July 18, guess what the underground cable still hasn't been ran, and they tell me they don't have any record of me requesting this. Charter SUCKS! (Monoply in my area, because there is no other internet available
Pat
7/11/2010 Your new channel numbers listing for Hammond, Louisiana shows # 28 as being changed to #27 (TBS)It shows # 42 as HLN (CNN News). When I tried to get the Atlanta Braves baseball game today, channel # 27 was HLN news, as was # 42, but no TS and no showing of the Braves game. I was (am) disappointed. Marvin Berteau
Marvin
7/9/2010 Have been waiting since Jan.2010 for technician to install cable from other side of road to our house. Each time I call they say it's all set, then a technician comes out and tells me he can't install because the cable hasn't been ran yet. They've canceled my order three times, saying it was completed. Today they said they have me scheduled for service July 12, guess what the underground cable still hasn't been ran, and they tell me they don't have any record of me requesting this. Charter SUCKS! (Monoply in my area, because there is no other internet available!!!!!!!!!!!!!!!!
Kim
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