Chase Mortgage Phone Number



 

Description

Whether you're buying your first home or you're an experienced buyer, Chase has a mortgage solution just for you.

Chase Mortgage Mailing Address:
P.O. Box 24696
Columbus, OH 43224-0696

Phone Number

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1-800-848-9136 Review Needed Please Comment
 

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 out of  based on 23 reviews.
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12/6/2016 We have a current home loan through Chase Mortgage
We have a current home loan through Chase Mortgage so when we decided to purchase a different home in another state we thought it would be pretty simple. WRONG! Our Mortgage Banker did not tell us about a certain date for all of the documents needed to go to underwriting. As a result, we missed out on the lending rate we were told we would have, He was out of the office and not returning calls without notification of his absence on several occasions. Now it appears that we are going to miss our closing date as well! So dissatisfied! I left a message with his supervisor 3 hours ago with no return call and our closing date hanging in the balance.

Marcia Read More
11/9/2016 Chase Mortgage - After paying December's payment back in October so
After paying December's payment back in October so I wouldn't have any bills to pay during the Holidays and the wife's B'day, I get a letter from Chase saying they decided to take my Escrow overage and pay off my loan.
Problem #1 now instead of not having any bills until January, I've got a $2500 Ins. bill due in Nov.
Problem #2 also have a $2400 tax bill due in December.
Problem #3 The check they "said" they mailed on 10-24-16 still has not come. 17 days " 12 Business" USPS?
Let me finish by saying that the customer service person I spoke to, said all of this is "normal" to do without contacting the CUSTOMER prior to doing this???

MSM Read More
9/8/2015 If they had a star rating with a negative for Chase Mortgage
If they had a star rating with a negative, that is what I would rate the service. I'm certain they don't care about service, but it will catch up to them. Their phone service line treat customers in humane! After finally getting a rep on the phone ( over one hour) he put me on hold for 10 minutes then I was disconnected.

John Read More
7/14/2015 Chase Mortgage - My husband passed away in 2013. I was not
My husband passed away in 2013. I was not completely aware of how much paper work I had to go thru for a loan modification. I was not on the loan at the time of his death. It had been 4 months or longer with no answer of what they are going to do to try and help me. I get depressed and upset in the customer service lady telling me that the under writing department do not like this or that dates on paper work. It see as if they do not want to help me. I do not have good credit or can not get any equity out of the house. I have requested to see if they can put the behind payments at end of the loan. I have did everything possible to get the payments up to date. I am a senior citizen hopefully I can get help soon.

Georgetta Read More
2/6/2014 My experience trying to modify my home loan with Chase Mortgage
Recently I gave it "one more try" in an attempt to ask for a modification of my home loan. I have been with CHASE for 15 years and recently looked at my statement to see htat after I refinanced a few years back, I pay $1000 per month, over $700 goes towards interest and $200+ to the principle. I spoke to the rudest customer service lady ever. I told her that I thought I would be a great candidate for modification because I have been such a good customer. Never missed a payment, never been late. I deserve a chance right? In fact I had to file bankruptcy after my salary changed I lost about $8000 of my income, but I kept paying CHASE. This lady informed me that I would not get a modification JUST because I paid on time and never missed. I needed to show a "hardship" WHen I asked if this meant I needed to STOP paying them she said "No of course not" but continued to tell me in her snarkey manner that "you don't just get it because you think you are a good customer". I wanted to tell her, "It's my paid on time money that allows you to offer the modification help to everybody but me" But after almost having to get mad to make a point I rescended my answers to just yes or no.

I have read several other reviews about CHASE giving people the "run around". I am sick of it. I tried to return a call to them and NO ONE could connect me to who ever had called me even though I had an EXTENSION number. I am looking for other financing as of right now. It is clear that I have paid all of this money to these people at 9% interest and the only one getting paid is them. I still owe just as much as I did when I refinanced.

Beverly Read More
12/4/2013 Do not use Chase Mortgage - Advice for a real estate broker
I am a real estate broker. DON'T USE THIS COMPANY.... This company (Chase)is a nightmare!!! Turn them in to the Better Business Bureau and the Dept. of Consumer Affairs online. Please ask to talk to a supervisor every time you can't get what you need. This will make it difficult for them and maybe they will quit giving their customers the runaround. I have been trying for over a week to get a loan payoff. I have waited on the phone 35-40 mins. each time I call. The first time I called they said they would fax me the payoff in 5 business days which is ridiculous. But I sent the mortgage authorization as requested. Then when it didn't come I called back (35 mins. on hold) and was told because they missed a payment I would have to call this other number. They informed me it would be a week to 10 days again. The first time I talked to a Chase person they knew the payment was late and told me they would fax it to me. So I asked to talk to a supervisor, she told me that is their procedure. I said if this is your procedure why wasn't I told the very first time I called to call the other number. She said sorry that I wasn't told the first time.

CJ Read More
7/5/2013 Chase Mortgage - No 2 people give you the same info. Long hold
No 2 people give you the same info. Long hold times on the phone, account specialists that don't return calls. I just got transferred to a new company....It has got to be better than Chase.

Karen Read More
7/5/2013 Chase Mortgage - No 2 people give you the same info. Long hold
No 2 people give you the same info. Long hold times on the phone, account specialists that don't return calls. I just got transferred to a new company....It has got to be better than Chase.

Karen Read More
3/14/2013 Chase Mortgage - Who is in charge of mortgage department? I would
Who is in charge of mortgage department? I would like their name and phone number. My specialist was suppose to call me back within 24 hours. That was Tuesday. Today is Thursday. I have called numerous calls and cannot get ahold of anyone.

Nicole Read More
7/12/2012 Chase Mortgage - I have not recieved my interest paid on mortgage
I have not recieved my interest paid on mortgage for year 2011. My name is: Richard . My mortgage account #. My last 4 didgits of social security is. Please send on my email address , Birthdate is. My home phone # is , how ever I do not answer 800 or 900 numbers! Thank You,

Richard Read More
6/20/2012 Chase Mortgage - Depressing the O key on your phone connects you
Depressing the O key on your phone connects you with customer service. If you don't do this you will be routed through a circle of autmated connections.

Obviousman Read More
4/16/2012 Chase Mortgage - My husband passed away on Jan.11, 2011. He had no
My husband passed away on Jan.11, 2011. He had no LIFE INSURANCE do to medical reason. We were and now alone I am raising 2 of my grand children. For 6 mo I shopped around to refinance my home to pay off credit cards etc. Even my bank denied me for not having the required monthly income. CHASE was the ONLY BANK that was willing to help me. And DID!! I heard HORROR STORIES about CHASE and I am totally SHOCKED. CHASE was very UNDERSTANDING, COMPASSION, and GUIDED ME STEP BY STEP TO FILL OUT THE APPLICATION. I was able to PAY OFF ALL MY DEBT, REDUCED MY MONTHLY MORTGAGE etc. All I can say is that CHASE was a GOD SEND TO ME. And I will be for EVER GRATEFUL.

MARIE DEALING Read More
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