Chilis Restaurant Phone Number



Customer Service Contact Information For Chilis Restaurant

Phone Number

1-800-983-4637Review Needed Please Comment


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Date Rating Comment
1/10/2016 Chilis Restaurant - Chillis Rt. 59, SHOREWOOD, IL. TERRIBLE SERVICE

LeeRead More
1/5/2016 Chilis Restaurant - I recently received a gift card for Chilis
I recently received a gift card for Chilis. My co-worker visited Lexington SC location and had a super bad experience with her food being dry. I took the option to try the Harbison location on 01/05 around 11:45 am. WORST MISTAKE EVER!!!!!! I placed a to go order and the place was not busy at all. I should have turned around and left when I stood there for almost 5 minutes and the girl walks up slowly asking if I wanted to place a to go order. No hey, how you doing or anything. I handed her my gift card and she acted like I handed her a disease. I waited for 15 minutes. I observed the other servers and I can honestly say everyone in this location had their face upside down except one black girl. 15 minutes passed by and my food was bagged and I was told have a good afternoon. Not in a customer service friendly manner. I drove all the way back to Lexington only to find my fish to be RAW and HARD. I am disgusted with my decision to try Chilis period. I contacted the manager Bryant I believe his name was, he was very helpful and apologized for my experience and told me I can get a new meal. He was very helpful, although I felt it be absolutely ridiculous that I wasted 20 minutes driving to a location that already put a bad taste in my mouth. It's bad when 2 locations service in the same area is garbage. I need to speak to someone about getting my money back or be compensated for wasting my time and my lunch hour on people that hate their job! Does anyone know who I can contact?

Stephanie SRead More
9/26/2015 Chilis Restaurant - Chilis to go - disappointed again and again.
Chilis to go - disappointed again and again. Chilis take out, doesn't seem to get the order right.

Here is the order I placed last night:

• Pick-up location: South Parker-Chili's
In the Southpark Mall
11481 S. 20 Mile Rd.
Parker, CO 80134
Driving Directions

• Pick-up Date: Friday, September 25, 2015
• Pick-up time: 7:16 PM
• Order Summary: 1 Pepper Pals® Burger Bites $5.19
Homestyle Fries
1 Mango-Chile Chicken (cal. 520) $11.29
Fresco Salad $1.00
Avocado-Ranch Dressing
Loaded Mashed Potatoes
1 Sour Cream Chicken Enchiladas $10.59
Fresco Salad $1.00
Bleu Cheese Dressing
Loaded Mashed Potatoes
Subtotal: $27.07
Tax: $2.17
TOTAL: $29.24

The burgers had melted cheese on them and therefore could not be eaten and the Mango-Chile Chicken came with rice. My last three orders had something messed up. I'm not sure I will try again.

AndreaRead More
8/12/2015 Chilis Restaurant - my family a party of eleven people stop at Chilis
my family a party of eleven people stop at your restaurant in stilwater okla. We asked the waiter how long the wait he told us thirty minutes. although the restaurant was almost completely empty it might of had ten customers in it. This happen at about three o'clock 08/11/15. we didn't understand why it would have taken so long to sit eleven people when the restaurant was almost completely empty. So we decided to go to Applebees which was to block away. We ask the waiter there how long the wait was he said five minutes. After our conversation he proceed to an area and started moving chairs and tables to gather to accommodate us. So within five minutes we were seated our order for drinks was taken. Within ten minutes our order was being taken we had our drinks on the table. The customer service was so much friendly and professional than that of chili. Yes by the way the tab for my family was 225.00 dollars also apleebee had more customer than chili. I would say people always go to the best customer service

EdwardRead More
7/18/2015 Chilis Restaurant - Chili's on Pine Island Rd in Cape Coral FL.
This evening my wife and I dined at the Chili's on Pine Island Rd in Cape Coral FL. We ordered drinks an a couple of appetizers that were delivered promptly and as requested. As we ordered our entrée of steak both requested to be medium rare and noted that we were well aware of the degree of "red" we would be seeing in our steaks. Mine arrived, just OK, there was no sear on the meat at all, it looked like a pork steak. However, it was medium rare whereas my spouses steak was also without any sear and done, I mean really done, no red, and no pink. We informed our server and he readily took her steak to the kitchen. Meanwhile, there I am with a meal in front of me that I must eat in front of her or let it get cold. Instead of giving my wife the next piece of meat off the grill she waited 18 minutes for her meal. Needless to say, mine was now done. No one in management came by, no offer to give us an appetizer and hold my meal in the meantime. At the end we were offered one free desert item for the screw up, The dining experience was to say the least, a disaster. $63 for a mediocre meal, poorly served and abysmally timed. I could have turned out better in a frying pan, and I am certainly not exaggerating. You would think in this day of social media and immediate circulation of poor experience the mgt. would at least attempt to present at least the appearance of giving a damn.

norainriderRead More
6/6/2015 Chilis Restaurant - I am a very angry customer. Airport chilis in
I am a very angry customer. Airport chilis in Jacksonville fl serves raw and poorly cooked food. My salmon could almost walk off my plate it was so under cook. Staff was not concerned at all about this very dangerous situation. Ive never had a problem of this caliber and don't know why kitchen staff is cooking seafood that's undercooked. I don't appreciate that. Managers need to be held accountable for there staff. I think this location need a wake up call quickly. This location gets no stars service was awful. wont be back here.

shawnRead More
11/5/2014 Chilis Restaurant - In Saturday, November 1, 2014, my wife and me
In Saturday, November 1, 2014, my wife and me visited Chili's Restaurant # 777 at Citrus Park Drive in Tampa, Florida. The experience was awful. We waited a long time to be seated and the waitress that served was in hurry. She alleged that was a busy Saturday. However we noticed that the other waitresses were calm. We had to wait a long time to be served. In fact, we had to call an assistant manager to inform about the delay and he was the one that brought the food. My wife hot tea was cold and the waitress didn't bring hot water after she asked for. The pilaf rice was cold and not well cooked. We are Spanish and we know how to cook rice. We saw the waitress that served us cleaning another table and the rag she was using fell on the floor. She picked it and continued cleaning the table. When I asked for the tag, she insisted that was easy to pay by the new machine that are on the table. She noticed that we were not satisfied with the service. But pressed us to pay through the new machine. She took the machine and did all the operations. ( we are senior citizens, I'am 80 and my wife 77). I wanted to pay the tip separated, but she included it in the total. In fact, she pressed us to pay the highest tip, although the service was very, very poor.
The next day, that was my 81 birthday, we visited a Red Lobster Restaurant in the area, and the service was the opposite as the one in Chili;s Good food and excellent service.
Probably we will not visit any other Chili's Restaurant.

Roberto ClementeRead More
9/28/2014 Chilis Restaurant - My husband visit Chili's on a regular basis and I
My husband visit Chili's on a regular basis and I have to admit that all the changes to the menu have really put me off. I always ordered the Mushroom/Swiss burger and was told today that they did away with it. You have been adding more and more Mexican food to the menu. If I wanted Mexican food I would go to a Mexican food restaurant. The only reason I gave the rating three stars is because of the employees. They are always great, friendly and pay attention to their customers. What ever happened to just home like cooking you used to have?

KathyRead More
9/20/2014 Chilis Restaurant - I have been a customer at many Chill's restaurants
I have been a customer at many Chill's restaurants for over twenty two years until the year I have NEVER a problem.
I travel over the country have been to over 30 states as we do Trade Shows
Let me tell you what happen the New Chili's opened in Covington and we went after church to have a nice dinner,
We were seated place had about 15 people in it we waited 25 minutes for a waiter and finally took the order and waited another 30 minutes for the food come people left. I ordered Grill Salmon well when it came it looked like
SNOT this was the most disgusting Salmon I ever had. I said I don't want this the waiter than looked at me and said very rudely WELL WHAT YOU WANT ME TO DO WITH IT! I said I really don't care what you do with I am not eating this I paid for my drink and left . NEVER will go back again, but will go to Mandeville and Hammond locations they are really good and I travel to California a lot never had a problem

Shirley WilfredRead More
9/7/2014 Chilis Restaurant - I went to the chilis in salinas last night 9/6/14
I went to the chilis in salinas last night 9/6/14 with my husband and 3 young children. It wasn't busy. The hostess seemed like she didn't want to be there and we sat at our table for 25 minutes and nobody came over to even take our drink orders. We were so frustrated we got up and walked out. Upon seeing us the hostess said "oh, you leaving?" With no concern that they are loosing customers. I can tell you right now that Chili's has lost a customer.

KeegersRead More
7/27/2014 Chilis Restaurant - Chilis in Wilson NC , waited 25 min to be seated
Chilis in Wilson NC , waited 25 min to be seated , then 1hr 10 minutes to eat my wife's chicken was hard as a rock and nephews shrimp was rubbery, our waitress was working from one side of restaurant to the other and then seen a friend that had a pick up order and he came back to complain about his steak was over cooked and hardly nothing on the salad and no dressing, use to come here a lot but do not plan to come back no time soon , by far worst service I ever had , change that will not be back!

DeanRead More
6/26/2014 Chilis Restaurant - Hello to all concerned my name is Silver and on
Hello to all concerned my name is Silver and on June 26th I stopped in before my second job to start to grab dinner and had a very horrible experience at Chili's downtown norfolk Mac Arthur Mall store 659. When I first walked in I was in a hurry to use the restroom and politely asked for a menu. I came back to the bar to find no menu no one to taje a order for at least 15 mins. Finally I got up went to find help and then was met by a very rude and sassy young lady by the name of Amanda who started off the conversation being very disrespect full by slamming the menu down on the bar and then said I was only gone for 5 mins. At this point I asked for the manger in which he didn't bother to show for another ten mins. At this point he comes up to me as if I was just another problem he had to deal with with the same tone and disrespect I just experience with Amanda. After I said I didn't feel like experiencing any more of the same I opened my book to write his information down in which he felt it was his job to tell me the proper name of my notebook to write this information into. It was very obvious he was trying to provoke me however I just kept my cool and felt this is the best way to handle this. I've lived in this area a long time and haven't had a issued like this before and it's very displeasing to see the customer at this location drop so low. I'm not sure I want to go back to this location or invite any of my friends to come here. I'm waiting to see how this will be address and will follow back up with who ever is interested to see how this company will handle these hostile people.Store manger name is Tod Smith Thank you.

SilverRead More
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