Coldwater Creek Inc. Phone Number



 

Description

Coldwater Creek's headquarters in Sandpoint, Idaho, tucked away between the Selkirk and Cabinet Mountains on the shores of Lake Pend Oreille. They specialize in women's apparel, jewelry, accessories and gifts. Our merchandise is offered through a growing number of retail stores across the country, on our website at www.coldwatercreek.com, and in our direct-mail catalogs.



Phone Number

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1-800-510-2808Review Needed Please Comment
 

Comments

 out of   based on 21 reviews.
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Date Rating Comment
2/4/2016 Coldwater Creek Inc. Coldwater keeps adding 4
Coldwater Creek Inc. Coldwater keeps adding 4 pending transactions to my credit card every month for an order I never received. I have called at least 4 times and they always apologize and say it will be taken care of. My credit card company said they can't do anything until the pending turns into a charge. I just went to my credit card site and found 4 new pendings for $54.70 each. I have had it and also had to pay shipping for a top that I didn't order in my last and only order I will ever place again!
Bonnie

BonnieRead More
1/7/2016 Coldwater Creek Inc. - My husband ordered 2 prs. of jeans for me for
My husband ordered 2 prs. of jeans for me for Christmas. The first pair arrived and, although they really don't fit the way other C.C. jeans I've had before, I will keep them. The other pair just arrived - after New Year's. I do not want the second pair and my husband has tried to contact C.C. re: a return. We've waited to hear for several days and . . . nothing. My faith in this company has been completely shattered with the lack of customer service and reviews by other customers. It was once my very favorite store. Not any more. I will shop elsewhere, but still want to know what to do with the second pr. of jeans so my husband can credit his account.

CarolRead More
9/30/2013 Coldwater Creek Inc. - I recently purchased a pair of pants & a top at
I recently purchased a pair of pants & a top at your Williamsburg,Va location. After only having worn the pants 2times the button came off. I was highly disappointed. I understood your products to be of the highest quality. Now I could return them if I wanted to drive 3hrs to the location I purchased them at. I don't know of a location any closer to me that I could possibly exchange them at. I was on vacation when i bought them,I still have the receipt for them,but it still doesn't do anything for my disappointment in your product or what I would have to do to exchange them.

AnitaRead More
9/24/2013 Coldwater Creek Inc. - Well, I have certainly learned my lesson! That
Well, I have certainly learned my lesson! That lesson? To never, ever, ever order anything from Coldwater Creek again!

The problem is two-fold:
1. The MUL-16 Shimmer Jacquard Jacket (5005722014) I received (in order: Y965634000011) looks nothing like the one I saw on-line and ordered. That jacket appears to have an ecru background with a lively tan print on it (picture enclosed as Exhibit A). The jacket I got (Exhibit B enclosed) has a light gray-ish background with a muddy gray print.
2. And the GLD-18IN.3 Chandelier Stateme necklace (which does better resemble the photo on-line) is defective. When I took it out of the plastic bag in which it was sent, one of the ‘dangles’, fell off of it – or, rather, when I pulled the necklace out the ‘dangle’ fell out separately.

Of course, I purchased both on clearance, so neither is returnable. I suspect that both the jacket and necklace had been labeled as defective and were then put on non-returnable clearance. Rather clever way of getting rid of damaged merchandise, I’d say.

So, It’s a lesson learned…..again! The only other jewelry I had ever ordered also arrived broken, but then I could return it at a store not too terribly far from me. That store has now closed – and I think I know why: defective merchandise!

I am sorely disappointed in Coldwater Creek. I hadn’t ordered for a while because I felt your clothing had lost its cachet – now CC has also lost its commitment to customer service along with customer loyalty.


SuzanneRead More
6/4/2013 Coldwater Creek Inc. - I will no longer be able to shop at Coldwater
I will no longer be able to shop at Coldwater Creek, because Coldwater Creek has made a corporate decision to no longer carry Petite sizes in any of their stores. I was told by a sales person that I can order in Petite sizes the clothing items that appeal to me, but it is much too time consuming to order items just to be able to try them on, and then have to return the various items that don't fit well or look good on me. I have very much liked Coldwater Creek in the past, and often bought clothing there, but I will now have to shop elsewhere.

CarolRead More
10/19/2012 Coldwater Creek Inc. - I just returned from the Coldwater Creek store in
I just returned from the Coldwater Creek store in Noblesville, Indiana where I was soundly chastised by the clerk for trying to use a Coldwater coupon for $30 off ANY purchase of $100 or more because one of the items was a marked down item. She said it would cause the company to lose money and she told me "so pick something else". Really? First, a $100 is a $100 (it's not rocket science)and I'm still in disbelief over the "pick something else", like it's the lunch line in grade school. I just finished emailing Coldwater to stop sending me coupons.

PS

You are absolutely right about the down grade in quality of the merchandise too. The clothing used to last, but not anymore, not even if it's dry cleaned.

LyndaRead More
10/19/2012 Coldwater Creek Inc. - I just returned from the Coldwater Creek store in
I just returned from the Coldwater Creek store in Noblesville, Indiana where I was soundly chastised by the clerk for trying to use a Coldwater coupon for $30 off ANY purchase of $100 or more because one of the items was a marked down item. She said it would cause the company to loose money and she told me "so pick something else". Really? First, a $100 is a $100 (it's not rocket science)and I'm still in disbelief over the "pick something else", like it's the lunch line in grade school. I just finished emailing Coldwater to stop sending me coupons.

PS

You are absolutely right about the down grade in quality of the merchandise too. The clothing used to last, but not anymore, not even if it's dry cleaned.

LyndaRead More
9/3/2012 Coldwater Creek Inc. - I wonder if customers of Coldwater Creek know
I wonder if customers of Coldwater Creek know about the CWC Visa card, ripoff they perform in the store. Last month I had earned enough reward points to receive a $25 coupon. Almost everything in the store was 40% off. I purchased a top for $50 (49.98) and had I paid cash, the item would have cost me $30 plus tax. When you have a coupon, they deduct it off the full retail price before giving you the 40% off. So, they took 40% off of $25, and charge $15 plus tax to my account. So to use my earned coupon of $25, I ended up paying $40 for the item ($15 + $25). In essence, my $25 reward coupon was only worth $15. Needless to say, I will never charge to this card again. On my other cards, $25 is $25 off of anything I buy. As the quality of CWC clothes decline, the only way I will purchase anything there will be at $40% off, and if Petites are not longer offered in the store, I'll get them next door at Chicos.

deepgreenRead More
5/19/2012 Coldwater Creek Inc. - Why are there no nice knitted type shirts
Why are there no nice knitted type shirts available this season?? Such as Boat necks,, three quarter sleeve striped jersey, Turtle necks, etc.????
I'VE searched COLDWATER CREEK,! LANDS END !,EDDIE BAUER, Bass, VAN HUSEN! AND OTHERS ???? FOR CASUAL WEAR THEY ARE SO COMFORTABLE AND PRESENTABLE. I WOULD REALLY APPRECIATE KNOWING WHY THEY ARE NOT AVAILBLE THIS SEASON.
THE RUFFLES AND FLOUNCES SHOWN ARE. AWFUL IN MY OPINION? THANK YOU-----------ELSIE MORIARTY

ElsieRead More
4/15/2012 Coldwater Creek Inc. - I had a grand time shopping at Coldwater Creek
I had a grand time shopping at Coldwater Creek shop in Wellington ,Fl. A great gal, Kathleen Herrington waited on me. Date - 3/28/12.I bought two double lace tank tops in green and white. I also ordered it in pink. This was supposed to be mailed to me at my home in Salem, Ma. # 7 Brook street. I have arrived home now; but the tank top has not. Is it possible that it is not available yet, or could it have been mailed instead, to my winter home address 3
Please call me at ....or e-mail me. Thanks a lot.....and 'hello' to Kathleen Herrington!

Mary G Pelletier.Read More
2/12/2012 Coldwater Creek Inc. - I shopped Coldwater creek exclusively for the last
I shopped Coldwater creek exclusively for the last few years. Everyone was so helpful to me. However yesterday when I went to pick out a new outfit for my Valentine's gift from my husband, I discovered you no longer sell petites in your store and was told I could order on line. Can't begin to tell you how disappointing this news is for me. Guess I will be shopping elsewhere in the future.

Sandi WarrenRead More
1/3/2012 Coldwater Creek Inc. - Right before Thanksgiving I received a Coldwater
Right before Thanksgiving I received a Coldwater Creek catalog which included some advertising of their upcoming BIG SALE the day after Thanksgiving. It told me that since I was a oneCreek customer I got 40% off all day on Nov 25th. Everyone else only got that deal until noon; then they had the option of purchasing one item at full price and a second item 50% off. The closest store to me is a 3 hour drive so I don't have the opportunity to shop in a store very often. For Thanksgiving we went to visit family in Topeka, Kansas. On Nov 25th we went to their CC Store at approximately 2:00. But I was refused the 40% off all day. I nicely tried to argue with the sales staff, but they were firm that 40% had ended at noon and now I had to pay full price for one item, then got a second item 50% off.....so I only purchased 2 items. When I got back home and had that catalog in my hand; I called Coldwater Creeks main number and told them what had happen. Guess what - the store had made a BIG booboo. I should indeed been able to shop all day and get 40% off. It shocked me that a store full of employees, and their manager, would be so unaware of the sale policies. And I certainly agree with other posters here.....Coldwater Creek clothing is not what it used to be.

DollyRead More
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