Cricut Phone Number



 

Description

Customer Service Contact Information For Cricut

Phone Number

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1-877-727-4288Press 0
 

Comments

 out of   based on 5 reviews.
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Date Rating Comment
5/19/2017 Was given a Cricut Imagine as a gift (new in box)
Was given a Cricut Imagine as a gift (new in box) that promptly was replaced under warranty because of issues at the start. I am finally trying to calibrate this new one out of the box and am finding it will not cut. Even though it is now an older machine (3 years plus-Life gets in the way sometime.), I still consider it brand new. I have troubleshot all the ways I can find from the internet and finally connected to Live Chat only to be disconnected right after I described the problem and can't reconnect. I tried calling the help number and of course it states that if I have an Imagine, then I must use the chat line. I had stated in my opening chat sentence that I had an Imagine only to be asked with the next question what was the name of my machine. This let's me think I am not in a live chat, but a computer based chat which is so discouraging. Because of the initial response and warranty replacement I hesitate giving PC a low rating. I also continue to use my workhorse original Cricut with absolutely no problems even after all these years. My beef is with this particular model (I have read all the poor reviews for the Imagine online today...remember this was a sweet gift from my daughter who knew I wanted a 12x12 machine) and wonder why they were not all recalled and replaced? I also am concerned why Customer Service is touted if there is not a true service-therefore, my low rating. No where to go-useless machine.

GGRead More
5/23/2016 Cricut - I hate that I can't ever get intouch with someone
I hate that I can't ever get intouch with someone I ordered a machine and have been calling ever since to find our when it would ship and why it hasn't showed on my card and even sent a email and no response

Tif Read More
9/17/2015 I tried to get a replacement cord for my original Cricut
I tried to get a replacement cord for my original Cricut only to find that they no longer keep it in stock at cricut.com. In my opinion, I have not used the machine enough to have the cord stop working, but it did. I tried to contact them by phone but 3 times I stayed on hold for over 15 minutes. (No "Please hold, your call is important to us" - just music). I contacted them by email 4 days ago and was told that they would send me a one-time replacement if I gave them some information. One item was the receipt, which I do not have since it was a gift. I asked for the cost and how to pay them. So far I have received no response.

MerRead More
4/24/2015 I have been on hold at the Cricut customer
I have been on hold at the Cricut customer dis-service number for almost 30 minutes. Yesterday was 20 minutes before I gave up. Their excuse seems to be a high volume of customer calls (issues or complaints I would guess) which tells me there is something wrong with a lot of machines, the app, or they are not providing enough customer service support staff. I am disapointed in their app's slowness and the inability to log on because their server is not responding. For a company of this size operating in a shrinking market, I would think that they would pay more attention to their customer service. They do not have an on-line customer service support, only lots of suggestions to solve issues, none of which is my issue. The machine is only one day old and I have told my wife we will be taking it back if we are not happier at the end of two weeks.

bertRead More
1/2/2015 Cricut - A little over 2 weeks ago I purchased an Explore
A little over 2 weeks ago I purchased an Explore machine. I have not had any success with this machine and wanted to return it to Michaels Craft Store, where it was purchased, and they refused to accept a return on it! I am now stuck with a machine I paid almost $220.00 for that I hate! I was wondering if I could return it to you, as the manufacturer, in exchange for another new Expression machine, which I already do own and love. I would much rather have two Expressions than the Explore machine. I purchased the Explore thinking it would be a more fabulous version of the Expression, and when I realized it required internet...I cried! I hate my computer and being forced to have to use it to use this machine makes me so angry I don't even want to scrapbook anymore. I am at your mercy in this matter and I pray that you will help me rectify this problem. I had saved up the money for this machine...and I am so sad that I've lost such a huge amount of money for something that I thought I would love...and ended up hating! I would even be quite happy to do an even exchange on the machines, if that would enable this process to occur. I don't want this Explore...it just makes me too upset and ruins my love for the craft altogether. Over the years, I have invested quite a bit of money in supplies and truly love making cards, decorations, etc. and I only want to keep doing what I love...and enjoy doing it-not be reduced to tears and frustration. Please, help me in this matter.

JaneRead More
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