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Delta Airlines

 

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800-221-1212 Press 0 at each prompt, ignoring messages.
 
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Comments

Date Comment
6/17/2010 Dear Sir, I am writting you concerning your booking fares which I find rather distasteful and downrigt unfare. Either it was an error on the employee that booked my flights for me or the supervisor that sported a red jacket who told her to charge me twice. Let me explain I booked a flight with priceline on 05/30/10 to New York US Airways flights 7014 & 6656 to JFK and my returning flight 06/08/10 Delta flight 123 & 1539 returning to Colorado Springs, I missed the flight. The total for the round trip tickets was $602.60 airline ticket cost $244.00 which included taxes and fees: $4130 airline travel insurance: $16.00. Now I paid $301.30 for each ticket this is a round trip fare for both of us, as I stated I missed the flight. I was rebooked by Delta for the cost of what I believe was a round trip cost per ticket, I was only going one way, I was charged on my credit card $600.80 $265.40 Twice $530.80 & $35.00 Twice $70.00 (administrative cost)Total: $600.80 Why? if it was only one-way flight? I paid $602.60 for two round trip tickets to get to New Your and Back to Colorado Springs, and I'm charged round trip prices for a one way transport back to Colorado Springs Colorado, Why? Am I due a refund for being charged so much? It kept me up practically all night thinking about this, it seems as if I got ripped off by your airline and am seriously considering contacting my bank concerning tnis charge on my credit card, talk to me. I was booked on Delta flight:123 Lv: NYC-Kennedy time 259P seat 25B & 25A Ar:Atlanta 556P flight:1539 Lv: Atlanta 648P Ar: Colorad Springs 805P Can you check into this matter and get back with me. Kahymel Barbosa Jonathan Barbosa
Kahymel
6/8/2010 DO YOU HAVE A LOST & FOUND?
Ardis
5/20/2010 May 18, 2010 Delta Airlines Customer Service Dear Sir/Madam; I would like to make a formal complaint regarding your service. On May 7, 2010 a package containing “cooled horse semen” was sent by Shada Inc., from Minneapolis, MN to Pannonia Arabians, Inc., in Street, MD to be picked up at BWI Delta Air Cargo. The copy of the air-bill is attached. The package was delivered to the Delta Counter at 10:30 a.m. in Minneapolis and was supposed to be shipped to MD via Delta flight #2700 leaving Minneapolis at 1:25 p.m. arriving to BWI at 4:52 p.m. I went to the Delta Cargo (World Flight Service) at BWI and arrived there at 5:20 pm. I presented the air-bill and was told that the package was on flight #2700. I was asked to wait for half an hour or so, as it took that long to get the package out from the plain and bring it to the Air Cargo building. At that time, I called my veterinarian and told him to be at my farm at 7:30p.m. in order to inseminate my mare because it took me about an hour to get home. Timing is very critical for horse insemination. We used the courier service for the delivery on the same day instead of an overnight service because we knew that we could not wait for a day. The vet knew that the mare would ovulate during the night and therefore, she was supposed to be inseminated on the evening of May 7, 2010. After two and half hours of waiting, I lost my temper and asked the people working at WFS to tell me finally where the package was. I was told that the package was not put on flight #2700 but on a later flight arriving around 11:00 p.m. I had two phone calls following this; once at midnight, and another call at around 5:50a.m. next morning, indicating that the package arrived and I can be picked up at the Delta Air Cargo. After the second call, I jumped into the car and drove to BWI. When I arrived to the Delta Air Cargo at 6:50a.m., there was only one man around who was unable to give me any information and stated: “the person who has access to the computer will be late and will show up around 7:50 a.m.”. I just want to emphasize that the cargo was supposed to open at 6:30 a.m. What sort of work etiquette is this?!!! At 7:50 a.m., I went to the office again but the door was locked. I banged on the door as the doorbell did not work. A gentleman came out and I told him what I wanted: to pick up a package, which arrived late night. He went back to the cargo area and after about 15 minutes came back and told me that the package was not in the cargo area. He suggested going back to main terminal and checking the package in the luggage area. I arrived there at 8:15 a.m., the room was locked and nobody was there, although they were supposed to open at 8:00 a.m. I called the number they called me from twice before but it was always busy. You can imagine my frustration. I went up to the Check In area and informed one of the agents of my situation. She was very cooperative; she took me down to the luggage office, opened the office and gave me the package. I contacted my veterinarian again and asked him to drive to my farm. I arrived home at 9:45 a.m., the vet arrived at 10:00 a.m., examined the mare and confirmed that she ovulated during the night. To understand the seriousness of this ordeal, you have to know that, once the mare ovulates, the egg can survive only for 6-8 hours. Therefore, when he inseminated the mare at 10:30 a.m., it was obvious that the egg was already dead. Let me summarize to you what I lost due to the negligence of Delta Airlines: 1. I paid $2,500 for the semen which was no delivered timely; thus this value I paid is a loss; 2. I lost a foal with a potential value of at least $40,000; 3. I paid $400 for my veterinarian for his service; 4. I have driven 240 miles; 5. I lost 6 hours of my life. My hourly fees are $400.00 6. I have lost thousands of nerve cells due to the stress I experienced and cannot function as brightly as before. This is critical for a scientist physician!!! The questions remains: how will you compensate me for your negligence? How can you stay in business with this absolutely unacceptable business behavior? Unless I am compensated to my satisfaction, you will hear from my attorney. I look forward to hearing from you soon. Best regards, Istvan Merchenthaler, MD, DSc
Istvan
4/11/2010 Dear sir BOOKING REF MWEB-JOM8S5 TRAVELLING FROM HEATHROW T4 TO JFK NEW YORK ON 26/04/2010 RETURNING 31/05/2010 FROM JFK NEW YORK ARRIVING HEATHROW T4 ON 01/06/2010 FLIGHT DL2 1705/2030APR FLIGHT DL1 2020/0925 1 MR MANMOHAN SINGH JOLLY MRS SATWINDER KAUR JOLLY I wish to inform you that we are booked to travel by Delta airways on the 26/04/2010 My husband had a heart attact on 02/04/2010.due to our circustances we will not be able to travel to jfk New york .Please advise how we can change our travelling dates due to ill health. many thanks Satwinder
satwinder
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