Direct Express Mastercard Debit Phone Number



 

Description

The Direct Express? Debit MasterCard? provides another option for federal beneficiaries who do not have a bank account. Use the Direct Express Debit for all your purchases. The Veterans Department and the Social Security Department Encourage you to use this card for your payments and purchases.

Hearing impaired: 1-866-569-0447
International: 1-765-778-6290 (Collect)



Phone Number

PhoneHint
1-888-741-1115Review Needed Please Comment
 

Comments

 out of   based on 115 reviews.
Sort by:  Newest  Most Viewed  Oldest
Date Rating Comment
11/9/2016 Direct Express Mastercard Debit - have a new card and cant activate it,, I put my
have a new card and cant activate it,, I put my new pin in and when I try to reenter it for approval,, it keeps saying they didn't receive it,, so now my new card is not activated,, can't get a live person,, it states that your open 24/7, 7 days a week, why can't I talk to a representative


jacquelineRead More
11/3/2016 Direct Express Mastercard Debit - I half trouble paying some of my bills using this
I half trouble paying some of my bills using this card cause of the routing number and account
number. Next month I'm going to open up a real bank account.


RachaelRead More
9/7/2016 Direct Express Mastercard Debit - I have tried to call the 800 # several times - no
I have tried to call the 800 # several times - no one answers. Someone is using my card in Las Vegas & GA....now what?

VernaRead More
9/2/2016 Direct Express Mastercard Debit - A call center needs to be open! I would gladly
A call center needs to be open! I would gladly take the calls from home. Gives it a more personal experience with care and compassion. Really there only so much a person can take with frustrated customers all day. HELLO THIS DIRECT EXPRESS CAN I GET YOUR SOCIAL! OVER AND OVER 3OR 4 TIMES DE-BRAT-LY IGNORING ME. I KNOW SHE CAN HER ME BECAUSE SHE KEEPS REPEATING HERSELF TRYING NOT TO HEAR ME! AND THEN SAYS SHE CANT HEAR ME AND HANGS UP! SEPTEMBER 2, 2016 5:50 PM CENTRAL.

diamondcutterRead More
7/5/2016 Direct Express Mastercard Debit - I never got my payment this month . I went to SS
I never got my payment this month . I went to SS office they showed it was deposited by my balance shows 00 .
something is badly wrong . I'm 72 yrs. old and need to pay my rent and needs .

Jimmy ReeceRead More
7/1/2016 Direct Express Mastercard Debit - I have called customer svc. a number of times over
I have called customer svc. a number of times over the years and have never been able to speak to a live person! Statements have never arrived! A mistaken withdrawal made by BoA,that was immediately voided,was deducted from my DirectExpress and they have yet to credit it back to my acct.,been 2 weeks now! What really galls me is the fact we have to pay to get access to our money[.IE: atm fees] which means we are not getting our full benefit amt.! After reading a number of comments posted with a recurring theme of inadequate & extremely poor operations and customer service that has been going on for years; tells me Social Sec. or any other govt. agency paying benefits through DirectEpress are either extremely incompetent or just don't give a damn about us! Probably a combination of both! My sympathies to us all !!!!!!!

KARRead More
6/23/2016 Direct Express Mastercard Debit - I think they prey on the disabled... They said I
I think they prey on the disabled... They said I over draft by 560 dollars and it was an error made by them... And they knew it but wouldn't fix it trying to get my next check... They hung up on me... Wouldn't cancel the card or fix it in a timely manner... If I was you I would find another way to receive your payments because any company that hangs up on you and gets your money is not a good company

BrandiRead More
5/9/2016 Direct Express Mastercard Debit - Thank you folks for posting your comments. I was
Thank you folks for posting your comments. I was gonna sign up for this, but after reading these comment there's no way in hell I'llsign up now, ttypical gov. Fubar



michaelRead More
5/2/2016 Direct Express Mastercard Debit - ************PLEASE PLEASE PLEASE PLEASE PLEASE DO
************PLEASE PLEASE PLEASE PLEASE PLEASE DO NOT USE**************
My mom has had the worst experience with these people. She thought that since they were linked to government that they would be okay. Little did we know. She has had transactions and withdrawals to come out of her account that she did not make. They told her that they originated in NY, but we live in NC. So they launched an "investigation" and 90 days later she gets a letter saying that they could find no fraudulent activity on her account. REALLY?! Not to mention someone in NY called for a new debit card to be sent to their NY address and they sent it. Luckily my mom called before they received it so they could freeze the wrong card and send her a new. But rest assured my mom is getting charged for all of this. This company is THE WORST. Please do not do any business with them!!!!!!!!!!!! The government needs to cancel their contract and take action on behalf of their constituents!

NCgyrl1Read More
4/13/2016 Direct Express Mastercard Debit - My husband passed away October 1st 2013. Direct
My husband passed away October 1st 2013. Direct express froze his card and it took me 4 months and the help of the Social Security office to get the funds returned!!
Now I am sending the 3rd request since Nove of last year for an address change for statements. As for calling their customer service number it is a waste of time and raises stress levels to unbearable!! The only way I was ever able to speak to a "live" person was with a phone number available only to Social Security. Unfortunately I didn't keep the number...I am going to email my congressman regarding this government sponsored money making outfit and hopefully if we all do it maybe something will happen????


LynnRead More
3/4/2016 Direct Express Mastercard Debit - I am so frustrated, I can't make a transaction
I am so frustrated, I can't make a transaction anywhere, the a.t.m are all saying their is an error, and the online purchase, can't even get a transaction through. I called to check if the funds were still there, it was confirmed that it was, but my transaction never goes through. What is a person to do, when I need to pay rent and utilities.
this is just ridiculous. I need help. I wander if the government will help, seeing as how they are responsible for all this bull crap.

LindaRead More
2/25/2016 Direct Express Mastercard Debit - I want my money replaced after noticing transactions that I didn’t make.
I want my money replaced after noticing transactions that I didn’t make. Does someone from this business has access to my account information? Did someone purchase PlayStation items without my authorization? How do I dispute these transactions to get my money back? Every time I contact Direct Express I keep getting hung up on after being told to hold. This is my second time having money issues with this company. The first was a fraud claim.

TonieRead More
    Next Comments
Add a comment:

Please click on the number of stars to award for the company's customer service. Please do not enter personal information into the comments.

(Comments will be added pending approval by the webmaster.)

Company Rating:
Your Comment:
Your First Name or Nickname:
Your E-Mail Address (not published):