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Disneyland Resort

 

Telephone Number

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714-781-4000 Direct to human.
 
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Comments

Date Comment
7/26/2010 My family and I recently visited Disneyland and had a wonderful time. Upon returning home, we discovered that the souvenirs purchased were left on our plane. I called the number listed above and spoke to Karen B., a very sweet cast member who helped me purchase replacements for the lost souvenirs. She was most kind and helpful, and although the call took some time, perhaps as much as 45 minutes, she was able to find the same items we'd purchased and will have them shipped to our home. I could not ask for a better treatment. Disneyland truly is the happiest place on earth!
sfolk
7/26/2010 I called the number and the lady was not helpful. I was not greeted kindly, she sounded miserable and rude. She gave me another number to call because she had no knowledge of annual passes, the number she gave me was a pre recorded, which she said was not and was going to be a live person. No help. If you have questions about your annual pass try 714-781-4400, you might be on hold a while but they are real people with answers=)
beech
7/14/2010 7/14/2010 I called the number and after listening to a few choices, was able to reach a person who was able to answer all my questions about how to secure a wheelchair for use in the park. She was knowledgeable, efficient, and helpful. Although one cannot reserve a wheelchair (it is first come, first served), she directed me where to go and gave me the cost when I asked for this information. I was fully pleased with the service, and grateful to this website for the phone number. Jean in Camarillo, CA
Jean
7/1/2010 I tried calling the Disneyland opperator, and she was extremely rude to me. She made me feel like a was an idiot, and kept saying I sounded like a young child. Finally, she hung up on me after 1:30 seconds of trying to talk to her. Disneyland is far from the "happiest place on earth' They should definatly change their name to the "rudest place on earth" Thank You, Rachel Douglas
Rachel Douglas
5/25/2010 Man I was there today !! It was awsome !! Exept for the merry go round in California adventure I got so dizzy the thing kept moving back and forth it was terrible !! I noticed that when I acknowledge Disney land workers I always give them a smile and friendly attitude and they do the same the girls there always give me a smile and always tell me to have a magical day it's the way you present yourself i guess I never had a problem also keep In mind they have to greet everyone in the whole park , my voice and energy would seriously be drained talking to people all day everyday they also see people pissed and angry and when they see people give them a smile and eye contact they will respond and if they don't it's your attitude and personalty that's XXXXX A girl there was eye XXXXX me seriously !! I love Disneyland just be cool and treat everyone with respect !! And don't shrink down to there size !! it's better to have one crazy person than two !! Or none at all !!
Bryans the shit
5/16/2010 To whom it may concern, My name is Rebecca Deger, my family and I have been faithful Disney consumers for eight to ten years now; we are currently premium annual pass holders. My wife and I recently took my eight year old son and nine year old daughter to the Disneyland resort in Anaheim for my sons’ eight-year birthday, and our annual vacation. We checked in on 5-11-10 and checked out on 5-15-10. I was absolutely appalled at the service we received during our stay. We have been a faithful Disney family because we enjoy the feeling of the “happiest place on earth.” Unfortunately during this trip it was far from the happiest place on earth. There were very few staff smiling, many staff treated us rudely, and the lifeguards were very short with many of the children, even yelling at times. When we attempted to us the pool over at the Grand Californian, we were approached by a pool waiter who stated “this pool is only for hotel guests.” We responded that we knew that, he said “well I will need to see your room keys” we showed him, and he said “you know there is a pool at the paradise pier right?” We thanked him and let him know our children would be going to Pinocchio’s workshop shortly and that this pool was more convenient. He then said “well I suppose its ok this time.” When we went to the front desk to ask questions we were ignored and even told we needed to wait till they helped the hotel guests, even though we had waited our turn. This was only the first day of our trip, and it did not get much better. The following day at our own hotel I encountered staff that were laughing and pointing at me because of what I was wearing. Unfortunately I left my suitcase at home; I was attempting to get to one of the gift shops to get something that matched a little better. When we arrived at the Disneyland Park, with tickets and a reservation time for breakfast in the park, the cast members at the gate said “I’ve seen those papers before, stand in line you’ll get in at 930 along with these other people. I attempted again to show the gentleman at the gate my reservation that said 9:00; He stated “You can take that up with the restaurant.” Still no smiles no attempt to make the situation better, just more angry cast members. We did encounter a few employees who exemplified the Disney attitude we have come to enjoy, and actually really miss. Dorothy, and Nickie who helped us in the concierge lounge, were fantastic. Timothy at the front desk was very accommodating when we needed to make room service arrangements at the desk to surprise our birthday boy. Unfortunately other front desk employees’, were not so helpful and even asked why we could not make these arrangements from our room, then told us they would have to see if they could do that. Timothy came to our rescue and made it happen. The most appalling experience of the entire trip was when my 20 year old daughter and her fiancé arrived to surprise us. My daughter is in an electric wheelchair, and slightly developmentally delayed as is her fiancé; as a result they had a friend accompany them. We went to the concierge lounge to get assistance with arranging a room for my daughter and her friends, so they could accompany us to the park the following day. The concierge attendant, without even saying hello or welcome asked for our room keys and stated “anyone without key needs to go outside.” I understand following protocol, but this is not the way to approach a guest in your hotel, especially when they are attempting to book another room and obviously need assistance. My daughter who did not understand what the problem was became very upset and just wanted to leave. She no longer wanted to stay so we did not pursue getting a room. The Guest services desk was very helpful in arranging a taxi with a lift to get my daughter back home, at Knott and Ball in Anaheim. The only taxi available had a 45.00 minimum, which I gladly paid. At this point, my daughter was very upset and just needed to get home. The final straw for me, which has caused me to write this letter, was the birthday cake we ordered from room service. The cakes that were brought to our room contained spoiled frosting. My son took a bite and started crying that the cake tasted nasty. My wife and I immediately took a bite and spit it out. By now my son had eaten about 4 bites. When I called room service I was told they would remove it from the bill. They did not even acknowledge the ruined birthday surprise, nor did they ask if my son was ok. I am very disappointed in the service we received; we were really looking forward to spending a week at “the happiest place on earth.” Unfortunately I do have to say I have noticed over the 18 years I have been taking my children on Disney vacations, that there has been a decline in customer service. That is really too bad, I am sure that there are other families like ours that are willing to pay a little extra to get great customer service. Our family was considering purchasing a Disney timeshare, we even scheduled an appointment. Unfortunately my sister and I will be reconsidering this decision. We will also reconsider renewing our annual passes. I suppose everything changes, I had hoped that Disneyland wouldn’t. Due to our recent experiences, and the many rude park employees we have encountered we as a family will be looking for a new vacation destination. Maybe, someone from corporate should go to the park without letting anyone know, and experience what the average person does these days. I am sure that the experience will be a far cry from what Walt Disney had in mind. Thank you, Rebecca Deger
becci
5/7/2010 THEY SHOULD BE NICE TO PEOPLE WHO SPEND AND STAY THERE , AFTER THIS WEEK STAYING HERE , WE DECIDED NOT TO REPEAT THIS MISTAKE AGAIN . NO APPRECIATION , RUDE CUSTOMER SERVICE , AND SUPER EXPENSIVE PRICES !!! THANKS , NO MORE
ALEX
5/3/2010 What a surprise to show up at the normally family-oriented Happiest Place on Earth and find it overrun with a freak show. Bat Days was interesting for the most part, but there were some VERY inappropriate attire exhibited throughout the day, including a young woman being led about by her boyfriend on a choke collar and leash. Please take the time to keep it a family friendly environment for those with little ones at the park.
Kathy
4/27/2010 thank you for this number it was awesome to get "live help"...
lauren
4/26/2010 I am currently staying at the Grand California Hotel in Disneyland and have had several problems due to poor customer service. First when checking in we had to hall our luggage about 1/2 mile to our room which is located so far away from the lobby it could be in a different zip code. No one offered help to our room but they did offer help to others. It didn't hit me till half way to our room that this was weird for such an expensive hotel. At the lounge twice we were ignored and had two flag down help, same at the pool. The only great thing is the housekeeping staff and the super great comfy mattress. Paradise Pier cost less and the service was far superior!
Leslie
2/9/2010 Me and my wife stayed at the paradise pier hotel on january 28th thru the 31st and I had a few problems with my vacation: 1. The beds in the hotel were very hard and I hurt my back on the bed 2. The food at the Steakhouse 55 at the Diseyland Hotel was overpriced and the food was not good. Service was great but not the food. 3. Service at the PCH Cafe inside the paradise Pier Hotel was not very good. My wife was very upset that we had to give our server a manditory $9.00 tip when he was never around.
Mike Hatfield
1/19/2010 I never really have a problem with calling Disneyland, I mean truly everywhere you call its hard to get an actual live person. But its definitely convenient to have a number which directs you to someone alive!
anna
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