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Express Scripts

 

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Date Comment
7/30/2010 And the website is not helpful at all when trying to call them......What a waste of time...
ReRe
7/24/2010 Kayte - What you are experiencing here and what you need to realize Confector is right about is this: ESI going as you say "around your back" to convert your prescription to a cheaper drug is actually a program that your insurance company signed up for. THEY have HIRED us to carry out certain things. And yes - once the prescription is actually dispensed for the generic because your doctor approves it - if you the patient want the brand (because everyone seems to want the brand these days) back or if it doesn't work (very rare cases there - what the generic is is the actual ACTIVE INGREDIENT of the brand) then we need a new prescription. It's not an ESI policy - its a little thing called THE LAW. For some reason - people seem to think that we are scamming benefits - we just make it possible for you to pick up the medication at retail and pay your co-pay. If you insurance company decides to make you use mail order - then we carry out that as well. Your insurance company damn well knows what we are charging for co-pays and deductibles. We are hired. Its just like your relationship with your boss. They decide how it works and you carry it out assuming it isn't something illegal. This is for you people that don't believe in generics... And on the price of some of these brands that people just have to have because they don't want to try a generic and never have tried a generic? Well you are costing your insurance tens of thousands each year. Pretty soon you'll be carrying a bigger load of that cost or the company won't be able to afford to give you benefits. I don't know if you've seen the cost of premiums these days, but $300 a month is cheap and that is if you are just above the poverty line. That doesn't include your co-pays and god knows how expensive your deductible will be. So have at your brand drugs that you may not need - pay those drug companys the big dollars after their patent has expired. Make 'em richer. And don't come complaining about their profits - YOU helped them acheive those numbers - and you aren't any richer for it are you?
A non-disgruntled employee
7/23/2010 I agree their service is lousy. I just spent over an hour trying to fet he right prescription.
robert
7/22/2010 Sent in rx with check for costs. Inquired about rx 5 days later. Was told that they had not received. Sent the order by next day mail, it was delivered. After calling reps are very unhelpful. They refused to try and track down order. Two weeks later I still can't get help locating rx.
Greg Baker
7/20/2010 i would never recommended express scripts to anyone they are very disorganized i been dealing with them for a few months to get my husbands rx's filled for his asthma i did everthing they told me to gave them all his info and had the doctor send rx's over and then i was told the meds will be sent in 3-4 week will a month later no meds i called and keep being sent to different departments and was on hold for an hour then i finally got an answer and they told me they never received any info on him and no rx's from the doctor but i was told a few weeks ago they did get the rx's and the info. so i was put on hold again to found out what was going on . now its four months later since this happen and still have not received any medication .he has been getting his asthma meds from the local pharmacy and paying out of pocket and i dont understand what they are doing with the info and rx's we keep sending over
joan
7/20/2010 All my contact with this company has been top drawer. They have tried hard to please and answer every question to keep my family satisfied and maintain our patronage. I can't imagine going anywhere else! As long as you order sufficiently ahead (3-6 weeks) all is well. They even call to remind you that a prescription is ready to fill. --Jill
Jill
7/12/2010 I was employed with Express Scripts, or ESI as they call themselves for 10 months. During this time, I was both mentally and emotionally abused. How, you ask? 1) My father passed in July of '09, during his last few days with hospice, I spent 5 days with him until he passed. I was given 3 days of bereavement, and upon my return to work 2 days later, first words from my mgr.'s mouth was that they need a death certificate or official announcement. Then, I was escorted to a private office and was given an "official" write-up (disclipanary action) on my permanent record for missing the additional 2 days. Not one person asked anything about my mental state or about the family. However, the young lady next to me, same tenure with the company, had her grandmother pass away (according to ESI's own Policy manual, this is not immediate family, and is only granted 1 day of bereavement). Well, because she was applying for a spot to management, and, it was well known she was extremely well like and upper management wanted her moved to that position, she was allowed to not only leave the country to go to Peru for 10 days, for the funeral, but all disclipinary action was waved, and nothing was entered to her personell record at all. 2) 3 months later, in October, I began to have chest pains while at work. An employee called 911 and I was transported and subsequently admitted to Florida Hospital. I received a call from ESI's HR Director, while in the E.R. wanting to know if I was coming back to work. After I was released, 4 days later, (coronary artery blockage), I went to return to work and found my electronic key was "locked" and I could not get in the building. I was met by several security officers and escorted to H.R. Where again I was placed in an empty office in the back of the building, placed in the back corner while the HR "Director" and another manager sat, blocking the door and told me I was fired. I was RELIEVED! 3) You see, not only did I work for ESI, but I worked in there very expensive, very high powered "biologics" division, CuraScript. CuraScript dispenses life sustaining drugs for such as cancer patients, HIV, Hepatitis C, and Renal Failure patients who have been forced to try to obtain these very delicate, very temperature and time sensitive I.V. treatments by mail order. I had witnessed, first hand, mishandling of prescriptions that had been faxed or called in by Oncologists, and other Specialty M.D.'s. Rx's misplaced and lost. Life sustaining meds held back from shipping to patients desparate to receive it because ESI's own incompetence in dealing with the patient's insurance, could not get verified. Calls to our insurance verification dept., with "kids" 18 to 25, hastily trained, and unconcerned, losing contact phone numbers, Prior Authorizations, coverage determination and documentation, lost, or sent to us, but because of their inexperience and disorganization, was never followed up on. Or, the answer I usually got, I don't know how to do that. All the while, all day long, while I'm fielding calls from doctors, patients, treatment centers and hospitals raising holy H-e-*-* wanting to know where there patient's therapy drugs were. It was stomach turning. I remember once receiving a call from a young man with Hep C, desparate to get his Ribivirin and Pegasys, but was waiting for his insurance to make a coverage determination. Because these medications are extremely expensive, and generally NOT available @ your neighborhood CVS or Walgreens, he offered to pay with his credit card just to get a few days worth to hold him over, because he was getting so sick and his viral load was rising. I was specifically told by a manager, "No, we do not do that. We would have to break a package open, and worse, pay for the shipping ourselves, we don't like not dealing with the insurance payments, so tell him he'll have to wait or go to an E.R. in his area". Problem is, even some E.R.'s do not have many of these specialty, biologic modifiers "readily" available and the cost to patient, of course, can be devastating if they have to visit the E.R. They did me a great favor. It was heartbreaking and very heavy on my soul to see this, everyday, and unable to do anything to help or change the situation. My heart goes out to anyone who is forced to use this "mock" mail order pharmacy, simply because the company that you work for and provides your benefits, really doesn't know just how bad it is behind that corporate vail.
Maxsdad
7/12/2010 Our company has been with Express Scripts for almost 3 years and it is like a dog chasing it tail. I have 3 bottles of one med and have been with out another for near a month now. With out this med it is life threatening and I have call my physician who keeps writing percriptions for 2 weeks at a time. I keep getting e-mails that they need more information which I forward to my physician. This is happening on 2 meds each I have been on for 5+ years they are not new so what information would they not have? I have lost all faith in a company that wants to play God with my life.
Huckelberry
7/8/2010 I have nothing good to say about express scripts other than their personnel on the phone are not rude and always apologetic. First of all, when ordering refills my credit card is charged days before the prescriptions are sent, at one time over two weeks before. Medications are always substituted with different generics and they are different colors and shapes. I take 14 pills daily and it is most confusing. Furthermore, generics are substituted when the prescriptions say "non-generic". I am then told that my insurance will not pay as it is too soon to refill. After arguing that is was their mistake, they finally get approval and send the right pill. However, the generic ones cannot be returned and then I end up paying twice. When going to the website my insurance company has directed me to, I end up getting redirected 3 times to get to the refill prescription portion, each with a separate legal ease disclaimer. Then I get an error message that they are unable to process at this time. After searching to obtain a telephone number (not easy), I then have to repeat everthing that I had to enter on the introductory message again to the representatives. No wonder the insurance companys like them. They are probably cheap for providing the worst service and many people probably just give up without their prescriptions.
Hank
7/8/2010 I just spoke with a rep of Express Scripts. He was polite and courteous and handled my issue quickly and efficiently. No problems at all!
Maggie
7/7/2010 Express Scripts, WHAT A TIME CONSUMING THING.............just to change my e-mail address. I need it done soon, as I will need to order refills. What & how should I do to get through to you.......I have been a long time customer & mostly satisfied....HELP.......... sincerly, Dorothy Trate
Dorothy
7/7/2010 Express Scripts is the worst company ever and something needs to be done. They make it intentionally difficult to get medications and some medication are despartately needed. It can be a matter of life or death. People need to do research and realize that generics medications are not always best for you. The active ingredients may be the same but there are many other factors that can make generics a hazard to your heath. Toporol is one such drug. Perhaps a class action suit for intentionally harming members health or killing people by them sending generics when clearly brandnames have been prescribed. Better yet, what about the ridiculous amount of time it takes to receive a prescription. By the time they get around to filling your prescriptions you could have ran to your local pharmacy 500 times. Then again there is always the alternative....you could die waiting on Express Scripts.
M
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