Fandango Phone Number



 

Description

Fandango is the ultimate movie website. You can find movie reviews, clips, information, bios, showtimes, and you can purchase movie tickets in advance.

Fandango Corporate Office Headquarters HQ<



Phone Number

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1-866-857-5191 Review Needed Please Comment
 

Comments

 out of  based on 212 reviews.
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7/17/2017 Fandango - I wish you could give 0 stars! Their app is very
I wish you could give 0 stars! Their app is very pretty, so is their website. Too bad their service is non-existent!!!! I purchased tickets in the morning, got to the theater and followed the link that was mailed to me (supposedly containing my movie ticket info), and all I get is a redirection to a page that says "ERROR - Sorry, the order you are attempting to view either failed or does not exist." AS I'M STARING AT THE CONFIRMATION THAT I TOOK A SCREENSHOT OF ON MY PHONE!!!! Then I tried to go to the website to get help or do a live chat so they could rectify THEIR mistake, and guess what those pages said?! "There has been an error with your request."

This is hands-down the worst company I think I've ever dealt with. I'm still on hold on the phone trying to get a refund because I had to use the rest of my money for my date to get two more tickets. Thanks a lot ********!

NEVER USE FANDANGO!

Thank you =|

Sybastian Read More
4/8/2017 Fandango - WORST COMPANY! BAD BAD SERVICE..worst website
WORST COMPANY! BAD BAD SERVICE..worst website

CARMEN Read More
3/20/2017 Fandango - WORST CUSTOMER SERVICE EVER!!!!! I made a mistake
WORST CUSTOMER SERVICE EVER!!!!! I made a mistake on the dates. I used some promo codes I had and a gift card well I lost all the promo and gift card too. I had been using them for years but no more. Just be careful when you buy online because if you mess up they WILL NOT help you.

Monica Read More
1/2/2017 Fandango - Worst company ever. Couldn't buy tickets to movie
Worst company ever. Couldn't buy tickets to movie theatre I wanted after an hour of trying . Had same problem last year threw gift cards away. No responses
When called . Trying to return gift card to store where bought

Steve Read More
12/30/2016 Fandango - Worst customer service or shall I say none. Held
Worst customer service or shall I say none. Held for over 2 hours and sent 2emaila with no response. They double charged me and I can't get a refund!

Leslie Read More
12/27/2016 Fandango Customer service is ultimately non
Fandango Customer service is ultimately non existent ! They never answer or send you on a runaround, Have waisted more time trying to contact them than the product is worth. Never!

mike Read More
7/27/2016 Fandango - Scam!!!!I bought my tickets for 7/27 @2:40pm but
Scam!!!!
I bought my tickets for 7/27 @2:40pm but made a mistake for 7/26 @2:40, while it was 2:30 pm at the time of purchase. I leave in Vancouver and tickets were bought for Bridgeport Plaza which would be 45 min drive, which I planned to head that way on 7/27.
FANDANGO WOULD NOT EXCHANGE!!
Fandango would not acknowledge the circumstances, the time of purchase or what so ever... TOTAL SCAM!!!

From now I rather to directly to the theater.. NO MORE FANDANGO!!! NO THANK YOU!!!!

Gwen Read More
6/20/2016 Fandango - So terribly confusing! Customers service pathetic.
So terribly confusing! Customers service pathetic.

Jerry Read More
5/16/2016 Fandango - This is the worse website. I have tried for 4 days
This is the worse website. I have tried for 4 days attempting to redeem a ticket using a gift card without success.

Le Read More
4/18/2016 Fandango - They need to invest money in their system. So they
They need to invest money in their system. So they can stop messing people up.

Frank Read More
3/9/2016 Fandango - I made a mistake ordering movie tickets on March
I made a mistake ordering movie tickets on March 3, 2016 and Fandango will not exchange or refund my money. I accidentally choose the wrong date and immediately called customer service when I saw what happened. Literally this was right after I made the purchase. I was told since I didn't call in two hours before the movie they could not do anything. I thought I was ordering tickets for Saturday's March 5, 2016 8pm movie for my friends and I placed the order at 7:30 on March 3, 20 16 but the date I selected was March 3 date not March 5. No kidding I didn't make the two hour window.
Anyone who has ever used a touch screen phone to text, search or order anything knows you sometimes select or type the wrong thing because your fingers are to big and the calibration on the phone is sensitive. So I made a mistake and tried to correct it immediately. I was told I wasn't going to get my money back and I couldn't change the date to when I needed the tickets. So Fandango made $50 off of me. An honest mistake and they profit from it.
I would understand if I was a customer that constantly did this asking for refunds or exchanges but I'm not. I have a VIP account with them so they can track and see I don't do this often or even use them that much. I would even understand if I had placed the order days ago and waited last minute to make an exchange or ask for a refund but I went to Fandango immediately after I made the mistake.
So if you accidentally order something incorrectly on Fandango and it isn't two hours before then they still make a profit off of your honest mistake. Fandango says the understand life happens, well I guess they don't understand you make mistakes in life. So that isn't a completely true statement.
I didn't even want a refund I just wanted to exchange the date of my tickets. Don't use Fandango they are just in it for money they don't care about their customers.

Idalys Read More
1/8/2016 I have had this fandango. Gift card for year and I
I have had this fandango. Gift card for year and I am still unable to use it will someon please help me

Lisa Read More
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