Frontier Communications Phone Number



 

Description

Frontier Communications is a television cable, phone and internet provider that serves mostly rural areas. Verizon has moved some customers in rural areas to Frontier Communications.

Former Verizon CUSTOMERS:
Are you a Former Verizon Customer in West Virginia?
Call 1-877-352-7011
Are you a Former Verizon Customer in another state?
Call 1-877-462-8188
Did you become a Frontier Customer before June 30, 2010?
Call 1-800-921-8101



Phone Number

PhoneHint
1-800-239-4430Say Agent
 

Comments

 out of   based on 132 reviews.
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Date Rating Comment
5/4/2017 Frontier Communications - We have been trying to get $15.61 from them after
We have been trying to get $15.61 from them after we closed our Aunt's account since Sept 2016. 11 calls, almost as many disconnects and still 5-4-17 nothing. Now they say it came on a city bank card. Never got one! So I have to settle the estate with my cash so we can be done with it after nearly 2 years.

joyRead More
4/24/2017 Frontier Communications - I'm surprised at so many negative comments. I have
I'm surprised at so many negative comments. I have had no trouble with my phone or computer DSL service and I've had Frontier like forever. (I'm 88 years old.) There have been communications re some billing questions, but I've received polite and helpful service. Guess I just lucked out considering above comments. Or maybe only negative ones are printed?
You want to talk poor customer service - try Duke Electric! Don't even get me started on that one.

RosieRead More
4/22/2017 Frontier Communications - Extremely slow internet. When i call a repair tech
Extremely slow internet. When i call a repair tech the speed gets better for a few days and then goes down to almost dial up. They say that this is all they are allowed to do. I have been a customer for over 10 years and have paid my bill on time every month. Frontier is the only provider i can get in our area. I think that Frontier would appreciate us and give us better service. The service sucks. and I mean sucks. Not a good Company.

JamesRead More
2/25/2017 Frontier Communications - i do not have a dial tone
i do not have a dial tone

diane MartinRead More
1/26/2017 Frontier Communications - I have called and called almost every month to get
I have called and called almost every month to get our phone fixed. The company said it was fixed, for a couple days and then the noise is so bad you can't hear what any one is saying. They were to fix it again this week, no fix again.
I'm terminating Frontier.

granyRead More
1/24/2017 Frontier Communications - Been trying to resolve a breach of service
Been trying to resolve a breach of service promised by salesperson. Promised internet service would be adequate to stream DirecTV programming. It would not. Did not work the day it was installed, the next day tech spent 3 hours trying to resolve issue (all on companies end, not in my home). The neat thing was I got to listen to his communications on their speaker phone. The tech knew more about the problems then their troubleshooters. Once it came up, it would not download fast enough for streaming. Cancelled service the second day. Spoke to customer service and stated my case, they agreed with me that I didn't owe them anything. Received bill for installation. Sent letter along with bill back to them reiterating my case. Received second bill threatening collection. Spent a hour on the phone, mostly waiting, trying to resolve issue. Hopefully new agent processed new info to delete charges, but did indicate that supervisor approval was required. i.e. I still don't know if issue is taken care of. Do not use Frontier, they don't have it together.

DennyRead More
1/16/2017 Frontier Communications - You've heard that old saying "The squeaky wheel
You've heard that old saying "The squeaky wheel gets the grease." Well, we've been squeaking to Frontier since December 22, 2016 to absolutely no avail! They promised to fix the phone on January 3, 2017....but did not. Then they promised that it would be repaired on January 9, 2017....but it wasn't. Now they're promising that the phone will be working by January 19, 2017. We shall see...... We pay each month for an interior wire repair. At this point we have no idea if our problem is exterior, interior....or something else. "A down wire" has been the explanation when we've called. Oh, and by the way....each call means we're on hold for 20-40 minutes.

ColleenRead More
1/7/2017 Frontier Communications - "Customer service" does not exist in Frontierland.
"Customer service" does not exist in Frontierland. I waited almost all day for someone who should set up my Fios, which was ordered LAST month. No show, no call, no nada. Meanwhile my DSL service has been out for a wk and a half. They have no hurry trying to fix that either. The number listed for almost ANY reason to call them is in Connecticut--yeah, that's a big help for us on the West Coast. Also the number listed here is having "difficulties, Call back later." How great is that? The phone co. can't control its own phones.

TamaraRead More
12/9/2016 Frontier Communications - I was very pleased with Service Coordinate Bill,He
I was very pleased with Service Coordinate Bill,He walked me through,& Very patient, in telling me what to do to get lines running through TV.He is sending Repairman out today, to see what is wrong. Thank you , Charlotte

CharlotteRead More
11/2/2016 Frontier Communications - The worst service I have ever had from any company
The worst service I have ever had from any company in ALL areas, not just communications.
Is Frontier not capable of running this company? I had such excellent service prior to their takeover.

Marcia Read More
11/1/2016 Frontier Communications - I just called customer service as I didn't have
I just called customer service as I didn't have Internet, TV and phone from the last one week. The lady on the line was sooooo rude oh my God how they put such RUDE people to take care of their customers who already have suffered so much. Her name was Beuhal and when I said am going to complain she said ok, they are not going to fire me. I am shocked by her behavior. And I was on line and she hanged the phone. Frontier!! what a great customer service you're providing.




SaudaRead More
10/8/2016 Frontier Communications - This is the worst! Called last month to
This is the worst! Called last month to disconnect internet service because it didn't work after repeated calls and no show technical support.people. Modem installed by Frontier didn't work and sought out another service to connect to internet.then cancelled service by phone with Frontier. This month received bill charging us $150 for non functioning install on top of normal charges for cancelled service which, as it turns out, was never cancelled. Constant disconnects while talking to customer support, lies about changes to service and endless waits on phone are intolerable and very frustrating. This service is a bad joke on unsuspecting clients being bilked out of money through this company's incompetence.

PaulRead More
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