Great Call Phone Number



 

Description

Great Call was created by people with real lives just like you, we understand the importance of being connected to friends, family.

Great Call USA Corporate Office Headquarters
10935 Vista Sorrento Parkway Suite 200
San Diego, CA 92130

Phone Number

PhoneHint
1-800-733-6632Review and Hint Needed
 

Comments

 out of   based on 28 reviews.
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Date Rating Comment
5/24/2017 Great Call - i have a new replacement emrgency jphone with
i have a new replacement emrgency jphone with great call...the new phone has a white flashing light to tell you where the emergency button is....this button is on 24/7 and is most annoying light...it is flashing wherever you are...i wear it around my neck and in the evening jput it on my walker near the bed....it flashed and blinks all night and day...very very annoying...your agent said it cannot be changed....what can you advise!!!!!!!!!!!!!

carol t. scottRead More
3/20/2017 Great Call - IT SUCKS, IT SUCKS, IT SUCKS! RUN FAR AND FAST.
IT SUCKS, IT SUCKS, IT SUCKS!
RUN FAR AND FAST.
IT IS ABSOLUTELY IMPOSSIBLE TO REACH A LIVE AGENT, EVER, AND THE FASTEST TURNAROUND FOR AN EMAIL ANSWER IS , AT THE VERY FASTEST, 72 HOURS.
ABSOLUTELY AWFUL SERVICE. WOULD ABSOLUTELY STRONGLY DISCOURAGE ANYONE TO ENROLL WITH GREATCALL, SEEK BETTER SERVICE PROVIDERS, THIS IS THE WORSE.


BRIGITTE P. WILLIAMSRead More
11/29/2016 Great Call - my device used to flash green on the call button
my device used to flash green on the call button suddenly now it is flashing red and I don't know if it's working .I Tried to call twice but I can't get thru.Can someone contact me and explain

herbert aronowitzRead More
11/13/2016 Great Call - I am unable to reach your customer service dept.
I am unable to reach your customer service dept. [too busy!] so tell me where to send my Flip-phone for repairs.I cannot receive any signals as the phone is totally dead. My Flip-phone is #7.Please repair and returnASAP. Thank s !

LintonRead More
9/13/2016 Great Call - Had for disabled son few years. Contacting them
Had for disabled son few years. Contacting them gets worse every time. Now tried 2 days on the 800 733 6632 to give them new billing information. Their Trac Phone options not good Considering new service.

PatsyRead More
8/14/2016 Great Call - I returned a phone per their instructions. They
I returned a phone per their instructions. They have not credited my account despite numerous calls. And they keep charging me for monthly service despite the fact I never used their equipment.


JudyRead More
7/26/2016 Great Call - I won't recommend this service to anyone for a
I won't recommend this service to anyone for a medical alert button. I think they need to educate their employees and hire people that has some medical training instead of just any person off the street. My mother had it and she didn't get any help when she called for it. The operator that answered was rude and hang up or asked personal questions that they should of already knew when she called who she was because she needed emergency help at that moment!

DebraRead More
3/4/2016 Great Call is a horrible company.
Great Call is a horrible company. I purchased two phones for my 80 year old father and my 60 year old brother. The bill is in my name and I control every thing with the phones. I was assured upon purchasing the phones that I would be contacted for any issues that occurred with the phones. My father has the phone strictly for emergencies and never uses the phone. My brother talks a lot on the phone because he works meals on wheels and drives the church van. My brother went over the minute's on the plan. When I contacted Great Call they said I quote, "we tried to contact you and there was no answer",!!!!. I never received not one phone call from Great Call. The number they contacted was my Dad's. The person that Never, Never, Never, uses the phone!!!! How convenient that I am contacted when and if I don't pay the bill but never contacted when the plan I currently have is in jeopardy of going over the minutes. When I contacted them there was no customer service what so ever given. Great Call should be called "BadCustomerServiceCall". Their rating should be a big fat Zero!!!!!!!! -0... Never been so dissatisfied with a company as I am with them

Mrs PalmerRead More
1/13/2016 Great Call - This is an impossible company to deal with . The
This is an impossible company to deal with . The product may be OK, but the notifications never worked -- they were late, wrong, or else never sent. Calling doesn't solve the problems -- they promise to return the call in 2-5 days (with a 93 year old mother living alone, that is NOT acceptable. And, they never called back at all. When my mother fell this past week, she was laying in the floor, bleeding and the man on the phone asked her so many questions, she lost her temper and said, "Just connect me to my emergency number and stop asking questions!"

Customer service is a misnomer. They have a script to read and say the same things a dozen times without answering your question, or addressing your problem. Cancelling was the high point of our involvement with this company.

Shay FreemanRead More
12/10/2015 This is a five star Comment for Great Call
This is a five star Comment because of a delightful service person named Isabella. She was so patient and

listened to my problem, which was not the case with the service person I talked to yesterday. I am surprised

at the negative comments that I have just read. Jitterbug is a wonderful product and if handling customer's

needs give the company a bad reputation something should be done to correct the situation. Maybe

you need more Isabella to man the phones. My Isabella sent me happily on to the right solution.

SoniaRead More
11/18/2015 Great Call - This company deserves a negative 5 star rating!
This company deserves a negative 5 star rating! My mother's device broke and i called customer service and was told a new one would be mailed out immediately. We waited 3 weeks and called again, this time i was told that they needed my POA ( power of attorney) to even speak with me. I faxed this to them the same day. Three weeks later still no device. I called again, was told it would be shipped that day. It's now two weeks later and it has still not arrived. I asked to have a two month credit and was told by a very rude customer service rep (Carla) that they won't do that. THINK TWICE ABOUT USING THIS COMPANY.

LUANNRead More
10/17/2015 My mom almost 99 treated her great call as a cell
My mom almost 99 treated her great call as a cell phone. In her purse etc. There was no way to attach call alert.
I decided this was waste of my money. Canceled except no record. I never updated credit info. Now I found out they have called my mom and threaten collection. 8 calls on answering machine. Do not try.

caroleRead More
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